The customer service here is a miss. On the day of the scheduled delivery, they messaged to say that the color of the tulips I ordered was not available and if they could replace it with another color... See more
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Reviews shaping this summary
The description said blush colored roses with gypsophilia but the bouquet arrived with red roses, green foliage and some white small flowers (not gypsophilia). Some of the rose petals have black edges... See more
I like the product but disappointed about the delivery system. The window for delivery is too wide (over 8 hours) and all the times l have ordered weeks in advance to have the person received it duri... See more
Company replied
Quality of product is really good. Flowers are fresh and boxed so quite secure. Delivery is slightly late even tho express option was chosen but within 30 mins of delivery slot. Didn't inclu... See more
Company replied
Company details
Written by the company
Florista.ph is a Floral e-commerce brand that thrives on delivering fresh and beautiful flowers across the Philippines.
Contact info
Metro Manila, 263667, Manila , Philippines
- +63 9673147850 / +63 9673147851
- support@florista.ph
- florista.ph
3.4
Average
397 reviews
Replied to 70% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very dissappointed
I was a regular customer. I ordered a surprise gift for my loved ones 5 days prior. I accidentally ordered 2x so I reached out to them the following day and told them about the mistake and ask them to confirmed the ordered item was made. No issue was stated upon reaching out to them. So I thought everything was sorted out. Day of supposedly delivery. I reached out again in the morning and asked them if they know what time is the delivery. And here they are saying that it was automatically red flagged by their system and they don't have control over it? On the day of delivery track status saying payment received 5 days ago. Very frustrating and dissapointing
November 30, 2025
Unprompted review
Reply from florista.ph
Dear R F,
We apologize for the confusion and delay with your recent order. Our system flagged the transaction for verification due to the duplicate entry, which is in place to protect customers from accidental charges. However, we understand how this impacted your planned surprise, and we’re truly sorry for the inconvenience. We’re reviewing our internal communication process to ensure such concerns are addressed more proactively. Thank you for your continued support and for bringing this matter to our attention.
Warm regards,
The Florista.ph Team
I ordered my gf’s fave
I ordered my gf’s fave - yellow roses - but unfortunately they were not available in my gf’s location. Florists were good enough to explain this to me, AND place a note in with the flowers apologising - all so my gf knew the intention was for them to be yellow.
November 27, 2025
Unprompted review
Reply from florista.ph
Dear Matt Cabuyao,
We really appreciate your understanding and patience. Our team strives to maintain transparency, especially when specific flowers are unavailable due to regional limitations. We're happy to hear your message was still conveyed with care. Thank you for trusting us with such a meaningful order, and we look forward to making your next experience even better!
Warm regards,
The Florista.ph Team
Fresh flowers and on time delivery
November 28, 2025
Unprompted review
Reply from florista.ph
Dear Maximo Jr. Velasco,
Thank you so much for your kind words! We’re thrilled to hear that you were happy with the freshness of the flowers and the timely delivery. It’s always our goal to deliver not just beautiful blooms, but a smooth and reliable experience every time. We truly appreciate your support and look forward to serving you again soon!
Warm regards,
The Florista.ph Team
My experience with your service has always been great.
My experience with your service has always been great. I’m not a new customer; I’ve been ordering from you for years, and everything about the service has consistently been amazing.
However, I do have one issue. None of the coupon codes I receive by email — including the 10% off codes and others — ever seem to work. I’ve already raised this concern on WhatsApp, but I was told nothing was wrong. Unfortunately, this has happened to me three times on three separate orders.
I hope this can be looked into, as I really enjoy your service otherwise.
November 27, 2025
Unprompted review
Reply from florista.ph
Dear Anthony Hamilton,
Thank you so much for your continued trust and loyalty over the years, it truly means a lot to us. We’re glad to hear you’ve had great experiences overall, but we’re sorry about the trouble with the coupon codes. We completely understand how frustrating that must be and appreciate you bringing it to our attention. Our team is already looking into this to ensure smoother use of discount codes moving forward. Please don’t hesitate to reach out directly if it happens again we’re here to help!
Warm regards,
The Florista.ph Team
The entire experience was amazing and…
The entire experience was amazing and smooth from searching the web through browsing their website and selecting products to making payments and receiving deliveries.
The whole experience was very professional and met the high standards I expect. It’s worth the price.
November 26, 2025
Unprompted review
Reply from florista.ph
Dear Mohamad Akmal,
Thank you for your kind words and trust in our service! We’re so happy to hear that everything from start to finish exceeded your expectations. Our team is committed to providing a user-friendly experience, high-quality products, and timely delivery. We're grateful for your support and can’t wait to assist you again for your next special occasion!
Warm regards,
The Florista.ph Team
A longtime customer. One of the best florists around
I have been using Florista.ph for years. I am always impressed with their beautiful flowers and their fast delivery. The flowers are always fresh and last for a very long time. The price is great and well worth it. I highly recommend Florista.ph
A special thank you once again for the florists who made the flowers, the baker who made the delicious cake, and the delivery driver who as always is very professional. Thank you all. You all have made myself and my wife's Birthdays and Anniversary very special. ❤ I highly recommend Florista.ph
Chad A.
November 18, 2025
Unprompted review
Reply from florista.ph
Dear Chad A,
Thank you so much for your continued trust and loyalty to Florista.ph! We're truly grateful for your kind words and thrilled to know we've been a part of your special celebrations over the years. It means a lot to hear that you appreciate the efforts of our florists, bakers, and delivery team. We’ll be sure to share your appreciation with them. Your satisfaction is what keeps us going. We look forward to many more years of making your occasions memorable!
Warm regards,
The Florista.ph Team
Everything went smoothly
Everything went smoothly! Checkout was smooth, when recipients number was in correct they contacted me very quickly and it was resolved. Order came in later than expected but it didn’t matter to me as long as she received the gifts!
November 23, 2025
Unprompted review
Reply from florista.ph
Dear Edrick Callejo,
We’re so happy to hear everything worked out well and that your recipient received her gifts! Thank you for your patience and for acknowledging our team’s quick response in resolving the contact issue. We aim to provide smooth and hassle-free service, and your feedback reassures us that we’re on the right track. We hope to serve you again soon and make your next experience even better!
Warm regards,
The Florista.ph Team
Customer Oriented Flower Shop
The Roses were so beatiful! GF lived them so much. I definitely will di business again in the future😊👍👍👍
November 23, 2025
Unprompted review
Reply from florista.ph
Dear Louis B Cui,
Thank you for your kind review! We’re so happy to know the roses were beautiful and that your girlfriend loved them. It means a lot that you’ll be choosing us again, we’ll be ready to make your next order just as special. Appreciate your trust and support! 😊🌹
Warm regards,
The Florista.ph Team
Reply from florista.ph
Dear Oscar Lyons,
Thank you for the wonderful review! Fast, efficient, and reliable is exactly what we strive to be, and we’re so glad we met your expectations. It’s always our goal to make every experience hassle-free and joyful. We appreciate your support and can’t wait to assist you again!
Warm regards,
The Florista.ph Team
Flowers delivered still fresh
Flowers delivered still fresh. Delivered it well even the cake is still in place. Thank you.
November 21, 2025
Unprompted review
Reply from florista.ph
Dear Karen Bruce,
Thank you so much for your lovely review! We’re happy to know that the flowers were fresh and the cake was delivered safely. Our team works hard to ensure quality and care every step of the way. We appreciate your trust and look forward to your next order!
Warm regards,
The Florista.ph Team
Delayed delivery and communication
Delayed delivery and communication. The flowers are far from the photos. I ordered premium big roses and the flowers I got were smaller than the local roses. Do not order from this store.
November 18, 2025
Unprompted review
Reply from florista.ph
Dear Joy,
We’re truly sorry to hear about your experience, and we understand your frustration. This is not the service we strive to provide. We take all feedback seriously and are committed to resolving any issues. Please send us a direct message with your order details, and we’ll do our best to make things right. We appreciate your patience and understanding.
Warm regards,
The Florista.ph Team
The best there is
Florista.ph is the only flower delivery I will use in the Philippines. Every time I order, the product is more than I expected, reasonably priced, and always delivered on time. Thank you Florista for taking pride in your beautiful flowers and gifts
November 18, 2025
Unprompted review
Reply from florista.ph
Dear Ellis Trahan,
We're incredibly grateful for your loyalty and lovely feedback! Knowing that you choose Florista.ph every time means the world to us. We take great pride in offering quality flowers, timely delivery, and a smooth experience. Thank you for making us a part of your special moments!
Warm regards,
The Florista.ph Team
International and Time of delivery
Check out and process of purchase is really simple. I ordered internationally and it was delivered swiftly and on time to the recipient. I love that and would definitely be returning and using this service for future requests.
November 18, 2025
Unprompted review
Reply from florista.ph
Dear Hercules Vue,
Thank you for choosing our service and for the great review! We're so glad to hear your international order was processed effortlessly and reached the recipient right on time. Your satisfaction is our top priority, and we can't wait to help with your future gifting needs!
Warm regards,
The Florista.ph Team
Wilted Flowers and Unauthorized Conversion to USD
Ordered online and chose currency in Php. Charge was in USD without authority. I was also surprise to see from the recipient's FB post which she took immediately upon delivery that the roses were already wilted. I paid good money in USD for wilted roses!
November 17, 2025
Unprompted review
Reply from florista.ph
Dear Loy Dumadag,
We’re truly sorry to hear about your experience, and we understand your frustration. This is not the service we strive to provide. We take all feedback seriously and are committed to resolving any issues. Please send us a direct message with your order details, and we’ll do our best to make things right. We appreciate your patience and understanding.
Warm regards,
The Florista.ph Team
I ordered at around 9am
I ordered at around 9am
I received the flowers late at night.
The flowers were great.
But your delivery time is poor.
Your customer service is via email and not messaging.
The delivery needs to be faster and we need a tracking number. As how all deliveries now happen. It is too old school to allow customers to wait more than 8hours for flowers
November 17, 2025
Unprompted review
Reply from florista.ph
Dear Christian Bautista,
We’re truly sorry to hear about your experience, and we understand your frustration. This is not the service we strive to provide. We take all feedback seriously and are committed to resolving any issues. Please send us a direct message with your order details, and we’ll do our best to make things right. We appreciate your patience and understanding.
Warm regards,
The Florista.ph Team
I really appreciate the great service
Thank you so much! The transaction was very smooth, and the flowers were exactly the same as shown on the website. Highly satisfied!
November 17, 2025
Unprompted review
Reply from florista.ph
Dear Leandra Daz,
Thank you for your lovely review! It’s great to know you were pleased with the flowers and the overall ordering process. We work hard to ensure what you see is what you get, and your satisfaction means the world to us. We hope to serve you again very soon!
Warm regards,
The Florista.ph Team
Delivered with in the time scheduled.
November 12, 2025
Unprompted review
Reply from florista.ph
Dear John Cucena,
Thank you for taking the time to share your experience! We’re so pleased to hear that the delivery arrived within the expected time frame. Your trust means a lot, and we hope to continue providing you with reliable service and fresh, beautiful blooms!
Warm regards,
The Florista.ph Team
Incredible service
The delivery was made well beyond the expected time… Thank you for the amazing service.
November 14, 2025
Unprompted review
Reply from florista.ph
Dear Tebogo Makhubela,
We really appreciate your honest feedback and are sorry for the delay in delivery. While we're happy to know you still found the service amazing, we understand how timing plays a crucial role and we sincerely apologize for falling short in that regard. Thank you for your patience and for allowing us to be part of your occasion. We’ll use your comments to improve and hope to serve you flawlessly in the future!
Warm regards,
The Florista.ph Team
I will never order on this website ever…
I will never order on this website ever again. Disgusting and very frustrating service from a customer whose been waiting all day for the flowers and.cake I ordered but didn’t had the original flowers I ordered. Scheduled delivery was supposed to he at 9-3pm. Arrived at 8pm! Just so disgusting! Ugly arrangements and no dedication on the cake! Waste of time, waste of money! Never again! I demand for my money back!
November 14, 2025
Unprompted review
Reply from florista.ph
Dear Dayane Ty,
We’re truly sorry to hear about your experience, and we understand your frustration. This is not the service we strive to provide. We take all feedback seriously and are committed to resolving any issues. Please send us a direct message with your order details, and we’ll do our best to make things right. We appreciate your patience and understanding.
Warm regards,
The Florista.ph Team
9-12nn scheduled delivery
9-12nn scheduled delivery.
7pm delivered.
November 11, 2025
Unprompted review
Reply from florista.ph
Dear Jason,
Thank you for your honest feedback. We're truly sorry your order did not arrive within the selected time frame. This is not the standard we aim to uphold. We appreciate your patience and will make sure your comments are shared with our logistics team to improve our delivery accuracy moving forward.
Warm regards,
The Florista.ph Team
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