Flory's Online Reviews 

396
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently emphasize the exceptional customer service, noting that online orders arrive promptly, are beautifully packaged, and come accompanied by delightful unexpected touches like tea and biscuits. Buyers are deeply impressed by the wonderful craftsmanship, high quality finishes, and original gift ideas available for friends and family. However, some customers also noted that certain products were purchased as seconds or discounted directly due to minor manufacturing faults or imperfections. Despite these initial issues, people found that the items still looked gorgeous, functioned correctly, and brought immense joy to their outdoor spaces.

What people talk about most

Product

Clients share positive opinions on product, highlighting that items are beautifully made, of exceptional... See more

Quality

Reviewers highlight positive aspects of quality, noting that items are beautifully made with an incredible... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

People report positive experiences with order, highlighting the straightforward and easy process, fast... See more

Service

Consumers find service to be exceptionally positive, frequently highlighting fast delivery and thoughtful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed something for my 10 year old nephew who is having difficulty at school. I purchased a little stone with a Bee motif so he could think of something sweet, like honey, and remind him that Bees... See more

Rated 5 out of 5 stars

I would recommend this company without reservation . Not only are their products beautiful and arrive as promised but their aftercare is fantastic . Being nearly 80 I was flustered and thought that I... See more

Rated 5 out of 5 stars

I ordered the Terrier and Fishing man solar wall plaques and the Robin spinners, they were all made to a high standard and amazing finish. The dog and spinners were classed as having imperfections an... See more

Rated 5 out of 5 stars

Received my owl solar panel and my Robin suncatcher in very good time, beautifully packaged and with a little gift! A teabag and a biscuit, a really lovely and unexpected touch. Both recipients were... See more


Company details

  1. Garden Center

Written by the company

Unique decorative garden products designs by us in the heart of the UK (West Midlands)


Contact info

4.9

Excellent

TrustScore 5 out of 5

396 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(396)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a wise owl plaque

I had a wise owl plaque and light from my children when I moved two years ago. It was put on my fence six months after moving.
Recently the light stopped working and I replaced the battery but it still didn’t work. Florys offered replacement lights. My bee light is working perfectly after changing the light. Brilliant.

September 17, 2025
Rated 2 out of 5 stars

It was broken when arrived

September 17, 2025
Flory's Online logo

Reply from Flory's Online

Hi William,

I’m really sorry to hear you’ve had this experience.

I’ve had a look through our records and can’t find an order under your name, and I can’t see that you’ve been in touch with us by email either. We will always replace anything that arrives broken, so I’d love to get this sorted for you straight away.

Could you drop us a message at contact@florysonline.co.uk
or give us a call on 01562 307407? That way I can check everything properly for you and make sure you’re taken care of.

Thanks
Jess Flory

Rated 5 out of 5 stars

I’m so pleased I found this company

I’m so pleased I found this company. I ordered the Lancaster airplane plaque as a special memorial to my Grandson who loved this bomber. He sadly died aged 17 but this plaque will be a lovely reminder in my garden. So much so that I have ordered one more for another family member. Thank you.
P.S. I have never received a gift from an online company before. The tea and biscuit were a lovely surprise. How nice is that.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

It’s always a pleasure shopping at…

It’s always a pleasure shopping at Florys, all their products are amazing. The service is fantastic from start to finish. Plus receiving a teabag and a biscuit with your order, makes you feel extra special. It’s the little touches, that makes this company stand out from the rest. Would highly recommend this company.

August 18, 2025
Rated 5 out of 5 stars

Fence lights.

We bought a box of 6 hook over fence lights, they are so bright and the best we have ever bought. Just ordered another 6! Great service and delivery, amazing business to deal with!

July 21, 2025
Rated 5 out of 5 stars

Wind spinner

Quick delivery well packed .Exactly as described have ordered before and will again Robin wind spinner very colourful and spitfire wind spinner looks great .
Thank you for your fast service.

July 18, 2025
Rated 5 out of 5 stars

Great service

Great service. Lovely varied products. If any problems with ordering etc always get a quick response and help throughout. Very courteous and friendly people too.

July 18, 2025
Rated 5 out of 5 stars

refreshingly helpful & talented

I contacted Flory's regarding a house sign which i had a logo for and wondered if this could be made in to a sign. mock up done same day, order placed and with in three working days was on the fence next to the gate. fantastic service will be using them again and strongly recommend and they answer the phone!!

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

I have now bought a few items from…

I have now bought a few items from Flory's.
Each time ordering was easy and delivery very quick, with progress notifications at every step.
All of the products on offer are good quality and perfect as gifts for those that are hard to buy for.
I have no hesitation recommending Flory's

June 17, 2025
Rated 5 out of 5 stars

Bought this for my late wife as I’m…

Bought this for my late wife as I’m making the garden into a memorial to her memory, very nice item well made and very bright. Excellent service from the company arrived in excellent condition and fast delivery very happy with my purchase thank you.

June 17, 2025

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