Flory's Online Reviews 

396
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently emphasize the exceptional customer service, noting that online orders arrive promptly, are beautifully packaged, and come accompanied by delightful unexpected touches like tea and biscuits. Buyers are deeply impressed by the wonderful craftsmanship, high quality finishes, and original gift ideas available for friends and family. However, some customers also noted that certain products were purchased as seconds or discounted directly due to minor manufacturing faults or imperfections. Despite these initial issues, people found that the items still looked gorgeous, functioned correctly, and brought immense joy to their outdoor spaces.

What people talk about most

Product

Clients share positive opinions on product, highlighting that items are beautifully made, of exceptional... See more

Quality

Reviewers highlight positive aspects of quality, noting that items are beautifully made with an incredible... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

People report positive experiences with order, highlighting the straightforward and easy process, fast... See more

Service

Consumers find service to be exceptionally positive, frequently highlighting fast delivery and thoughtful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed something for my 10 year old nephew who is having difficulty at school. I purchased a little stone with a Bee motif so he could think of something sweet, like honey, and remind him that Bees... See more

Rated 5 out of 5 stars

I would recommend this company without reservation . Not only are their products beautiful and arrive as promised but their aftercare is fantastic . Being nearly 80 I was flustered and thought that I... See more

Rated 5 out of 5 stars

I ordered the Terrier and Fishing man solar wall plaques and the Robin spinners, they were all made to a high standard and amazing finish. The dog and spinners were classed as having imperfections an... See more

Rated 5 out of 5 stars

Received my owl solar panel and my Robin suncatcher in very good time, beautifully packaged and with a little gift! A teabag and a biscuit, a really lovely and unexpected touch. Both recipients were... See more


Company details

  1. Garden Center

Written by the company

Unique decorative garden products designs by us in the heart of the UK (West Midlands)


Contact info

4.9

Excellent

TrustScore 5 out of 5

396 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(396)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect items 😍

I admit I was a bit dubious about buying from a Facebook ad that came up on my feed. So I came to trustpilot and all the reviews were good so I took the chance.

I’m so glad I did as the items are fabulous. Great quality and lots of communication from the company. I bought the Lancaster and the Vulcan ones as my husband is a massive Lancaster fan and I love Vulcans. The Lancaster was supposed to be a present for later in the year but I couldn’t wait and my husband absolutely loves it.

And delivery was VERY quick - i mean like two days from order to delivery!!! I honestly wasn’t expecting it that quickly.

I will definitely be back for more for presents and will be recommending them to everyone. Thanks very much

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

It’s a brilliant company

It’s a brilliant company. Website is easy to get around. I have just ordered two lights with white background for friends for Christmas. I ordered two last year as well. My husband has ordered a lot from them. We both love their innovative ideas. My parcel arrived quickly. I like the touch of a tea bag and biscuit. I shall enjoy them. Thank you.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Very easy ordering process & prompt delivery. I ordered the Robin Windchime for a close friend & it was beautiful. I was very pleased with my purchase & so was my friend. I would use Flory's Online again.

March 18, 2025
Rated 5 out of 5 stars

Thank you Flory’s online….

I was more than happy to place another order with Flory’s, as I know that the items will arrive safely and be of excellent quality….
Over the past two years my family and I have ordered several solar lights in all different shapes and sizes, we have never been disappointed and they light up the garden beautifully…
Thank you Flory’s online….

February 17, 2025
Rated 5 out of 5 stars

I bought 6 of the over fence lights…

I bought 6 of the over fence lights last year but on setting them outside now, one unfortunately is not working. I contacted Customer Service and they were extremely helpful and are now sending me a replacement. I was also pleased to see that you can actually buy just the light and battery units which are cheaper that buying a full unit. Great product and excellent customer service.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Solar light panels with a difference!

I have bought several solar panel lights from Flory’s online. They have all been equally as well made, robust and excellent quality. Even the one I bought as a ‘imperfect’ I couldn’t fault!
Great communication and up to date information after ordering and quick dispatch. Items usually arrive within 3 days of placing an order. Great service. Thank you 👍🏻

January 20, 2025

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