Flory's Online Reviews 

396
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently emphasize the exceptional customer service, noting that online orders arrive promptly, are beautifully packaged, and come accompanied by delightful unexpected touches like tea and biscuits. Buyers are deeply impressed by the wonderful craftsmanship, high quality finishes, and original gift ideas available for friends and family. However, some customers also noted that certain products were purchased as seconds or discounted directly due to minor manufacturing faults or imperfections. Despite these initial issues, people found that the items still looked gorgeous, functioned correctly, and brought immense joy to their outdoor spaces.

What people talk about most

Product

Clients share positive opinions on product, highlighting that items are beautifully made, of exceptional... See more

Quality

Reviewers highlight positive aspects of quality, noting that items are beautifully made with an incredible... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

People report positive experiences with order, highlighting the straightforward and easy process, fast... See more

Service

Consumers find service to be exceptionally positive, frequently highlighting fast delivery and thoughtful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed something for my 10 year old nephew who is having difficulty at school. I purchased a little stone with a Bee motif so he could think of something sweet, like honey, and remind him that Bees... See more

Rated 5 out of 5 stars

I would recommend this company without reservation . Not only are their products beautiful and arrive as promised but their aftercare is fantastic . Being nearly 80 I was flustered and thought that I... See more

Rated 5 out of 5 stars

I ordered the Terrier and Fishing man solar wall plaques and the Robin spinners, they were all made to a high standard and amazing finish. The dog and spinners were classed as having imperfections an... See more

Rated 5 out of 5 stars

Received my owl solar panel and my Robin suncatcher in very good time, beautifully packaged and with a little gift! A teabag and a biscuit, a really lovely and unexpected touch. Both recipients were... See more


Company details

  1. Garden Center

Written by the company

Unique decorative garden products designs by us in the heart of the UK (West Midlands)


Contact info

4.9

Excellent

TrustScore 5 out of 5

396 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(396)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Present for Granddad

Quick delivery and well packaged my grandad was very happy with the robin spinner and the tea and biscuit that came with it. Thank you.

January 20, 2025
Rated 5 out of 5 stars

Gorgeous

Delivery was prompt and I was informed when it was going to be delivered. Every item was well packaged and I loved everything that I ordered. My robin wind spinner is beautiful and has pride of place at my front door (hope nobody helps themselves to it), it replaces my poinsetta that hangs at Christmas. My robin hanging bracket is gorgeous and well made and now has an extra bird feeder hanging from it althogh is comes with 6 screws and rawplugs and would easily take the weight of a hanging basket. I also got a little robin (there is a theme here lol) that sits on the edge of a pot, he is so cute however, the first pot I tried to sit him on was obviously too big and his feet snapped so he is currently being glued and is sitting drying. The little extra gift of a teabag and biscoff biscuit was such a lovely touch. There are so many beautiful items on the website I think that I may have to add them to my birthday list lol

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Such excellent friendly service

Such excellent friendly service, I had a slight problem with my order and it was rectified so quickly with a lovely personal touch. I now have my solar lights all ready to gift at Christmas, so happy, thankyou Florys❤️

December 21, 2024
Unprompted review
Rated 4 out of 5 stars

…One gift started a rollacoaster

After my sister bought our mother one for her nineth birthday,then she gave me one for my 70th at the same visit.
I ordered 4 more,for ourselves,my daughters birthday next year and one for our horsie neighbour.These will not go outside until next year.So then give 5stars.Tea and biscuits was a lovely thought,Thank you.
Would definitely recommend this company.

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

After paying online for my order I had…

After paying online for my order I had all my money taken out my bank account I don’t no if I can trust this company as it happened not long after giving my details

November 22, 2024
Unprompted review
Flory's Online logo

Reply from Flory's Online

Hi Gracie

We’ve only just seen your review and I’m so sorry to hear this has happened to you especially at this time of year.

We are a reputable small UK business with currently over 18,000 5 star reviews on our main website - but this is the first account we have heard of someone’s bank account being emptied after purchasing with us.
Our payment systems are run by a secure third party provider with strict security measures - at no point do we have access to any personal bank details and only the order total amount would be deducted from your bank account.

I currently cannot see your order on our system, please could you check your order was from our company?

Due to the severity of the situation, please could you contact us with your order details so we can contact them to investigate this further

Thank you,
Jess Flory

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service! Had a query about delivery so telephoned and the agent was incredibly helpful and friendly. Answered my question and took my order over the phone. Delivery was quick and the product was excellent quality and a very well-received gift for my Dad’s birthday. Would definitely recommend!

October 18, 2024
Rated 5 out of 5 stars

Easy to order

Easy to order, pretty quick delivery, I am so happy with my Tommy soldier, it’s so well made and lights up lovely I’m my garden, I’ve already got the golfer who I purchased for my hubby, still lighting up lovely after three years,

September 17, 2024
Rated 5 out of 5 stars

Item came quickly

Item came quickly, lovely quality solar light, have ordered 2 more items.lovely touch from a small business as a thankyou for ordering jess sent me tea and biscuit. Would highly recommend.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Top Class Service

I must say I am so impressed with Flory’s - the company who make these beautiful solar lights.

Xmas 22, I was given this as a gift. Loved it so much that I got some friends one - Jan 23. After having an issue with the light not working on mine and one of my friends, I reached out to Flory’s to ask for advice.

With no hesitation they sent 2 replacement lamps and I am back up working. Top class service.

August 15, 2024
Unprompted review

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