Flory's Online Reviews 

396
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently emphasize the exceptional customer service, noting that online orders arrive promptly, are beautifully packaged, and come accompanied by delightful unexpected touches like tea and biscuits. Buyers are deeply impressed by the wonderful craftsmanship, high quality finishes, and original gift ideas available for friends and family. However, some customers also noted that certain products were purchased as seconds or discounted directly due to minor manufacturing faults or imperfections. Despite these initial issues, people found that the items still looked gorgeous, functioned correctly, and brought immense joy to their outdoor spaces.

What people talk about most

Product

Clients share positive opinions on product, highlighting that items are beautifully made, of exceptional... See more

Quality

Reviewers highlight positive aspects of quality, noting that items are beautifully made with an incredible... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

People report positive experiences with order, highlighting the straightforward and easy process, fast... See more

Service

Consumers find service to be exceptionally positive, frequently highlighting fast delivery and thoughtful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed something for my 10 year old nephew who is having difficulty at school. I purchased a little stone with a Bee motif so he could think of something sweet, like honey, and remind him that Bees... See more

Rated 5 out of 5 stars

I would recommend this company without reservation . Not only are their products beautiful and arrive as promised but their aftercare is fantastic . Being nearly 80 I was flustered and thought that I... See more

Rated 5 out of 5 stars

I ordered the Terrier and Fishing man solar wall plaques and the Robin spinners, they were all made to a high standard and amazing finish. The dog and spinners were classed as having imperfections an... See more

Rated 5 out of 5 stars

Received my owl solar panel and my Robin suncatcher in very good time, beautifully packaged and with a little gift! A teabag and a biscuit, a really lovely and unexpected touch. Both recipients were... See more


Company details

  1. Garden Center

Written by the company

Unique decorative garden products designs by us in the heart of the UK (West Midlands)


Contact info

4.9

Excellent

TrustScore 5 out of 5

396 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(396)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

What an efficient service from this company ,from ordering to delivery it was so swift , and a lovely personal touch from the owner .This solar light is a present for my Daughter ,but on opening the parcel I can see that it is of high quality ,and I know she will enjoy it .

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products & service

Excellent products I bought the French Bulldog solar light with the white background & it's absolutely brilliant I am well pleased it looks stunning up on the wall in the back garden. It was fast dispatch & delivery & very well packaged. I will definitely be buying again & would recommend others to do so,, 10/10

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

As always their lights are amazing

As always their lights are amazing and worth every penny. This is the 3rd order I’ve had. 2 for friends and this one for myself. They look amazing and I would highly recommend them and be fair don’t give bad feedback until you’ve given them a chance to resolve it because they will go above and beyond if you have a problem. Very highly recommend 5*

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

What a superb little company

What a superb little company, producing quality garden lights that do exactly what they are supposed to. Light your garden space whilst looking the part.

Quality of customer service is above beyond, I had an issue with one of my original lights, contacted Jess and a replacement part was sent free of charge.

I have bought at least 7 of these garden lights for myself and as gifts and could not recommend this company more...

May 20, 2024
Rated 5 out of 5 stars

Easy to order prompt delivery

Easy to order prompt delivery. I had to speak to them and the lady I spoke to was so helpful and friendly and everything sorted immediately. The items I ordered were just as advertised and I am really pleased with them.

May 20, 2024
Rated 5 out of 5 stars

Excellent value and fast delivery

Having been given one as a present previously we thought it would be ideal gifts for our sons and their children
They are such good value for money and very reasonably priced we would recommend them to family friends and anyone else

May 20, 2024
Rated 5 out of 5 stars

Great service with a lovely personal touch.

I am a believer in 'robins appear when loved ones are near'. Recently I tragically lost my husband and I noticed Flory's Online on Facebook. I love wind chimes and so bought the robin wind chime which I have attached to my husband's egg chair, where he used to love to sit in the sun. The wind chime is lovely, delivery was really quick and what a lovely personal touch the tea bag, biscuit and little note was. I would definitely recommend this business.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Such lovely things

Such lovely things - I could spend a fortune!
Easy quick ordering. Well packaged and such a lovely touch with tea and biscuit
A customer who returns again and again

April 17, 2024

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