Flory's Online Reviews 

396
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently emphasize the exceptional customer service, noting that online orders arrive promptly, are beautifully packaged, and come accompanied by delightful unexpected touches like tea and biscuits. Buyers are deeply impressed by the wonderful craftsmanship, high quality finishes, and original gift ideas available for friends and family. However, some customers also noted that certain products were purchased as seconds or discounted directly due to minor manufacturing faults or imperfections. Despite these initial issues, people found that the items still looked gorgeous, functioned correctly, and brought immense joy to their outdoor spaces.

What people talk about most

Product

Clients share positive opinions on product, highlighting that items are beautifully made, of exceptional... See more

Quality

Reviewers highlight positive aspects of quality, noting that items are beautifully made with an incredible... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

People report positive experiences with order, highlighting the straightforward and easy process, fast... See more

Service

Consumers find service to be exceptionally positive, frequently highlighting fast delivery and thoughtful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed something for my 10 year old nephew who is having difficulty at school. I purchased a little stone with a Bee motif so he could think of something sweet, like honey, and remind him that Bees... See more

Rated 5 out of 5 stars

I would recommend this company without reservation . Not only are their products beautiful and arrive as promised but their aftercare is fantastic . Being nearly 80 I was flustered and thought that I... See more

Rated 5 out of 5 stars

I ordered the Terrier and Fishing man solar wall plaques and the Robin spinners, they were all made to a high standard and amazing finish. The dog and spinners were classed as having imperfections an... See more

Rated 5 out of 5 stars

Received my owl solar panel and my Robin suncatcher in very good time, beautifully packaged and with a little gift! A teabag and a biscuit, a really lovely and unexpected touch. Both recipients were... See more


Company details

  1. Garden Center

Written by the company

Unique decorative garden products designs by us in the heart of the UK (West Midlands)


Contact info

4.9

Excellent

TrustScore 5 out of 5

396 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(396)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Another great order

Another great order, delivered very quickly. Always a pleasure to order from this company and always really pleased with the items ordered. Solar lights and brackets are excellent quality.

February 19, 2024
Rated 5 out of 5 stars

Robin solar light

I bought the Robin solar light for friends to put up in memory of their father/father in law whose name was Robbie. It was small but well made and the solar light shines brightly

February 19, 2024
Rated 4 out of 5 stars

Everything went perfectly

Everything went perfectly. My latest purchase was a present. They absolutely loved it. From ordering to receiving was spot on - even when I’ve telephoned them for something they couldn’t have been more helpful. (E.g. the witch !). Excellent company. Thanks again.

February 19, 2024
Rated 5 out of 5 stars

Very impressed

Very impressed! with the product and the service. Bought the Golfer solar wall plaque as a birthday gift - recipient loved it. This is the first time I have used this company, and it certainly won't be the last. Thank you!

January 28, 2024
Unprompted review
Rated 5 out of 5 stars

Another lovely purchase

Ordered an Owl, a pussy cat, a Hurricane and a Spitfire to go with our Vulcan and Lancaster. We also bought 4 poppies to go with them. We haven't put them up yet. Will do at the end of Feb, beginning of March

January 18, 2024
Rated 5 out of 5 stars

Lovely gift.

Easy ordering of a great New Home gift for my son and his partner, starting out in their first house together.

January 18, 2024
Rated 5 out of 5 stars

Beautiful product

Beautiful product, robust and well made. Arrived promptly and was packaged really well. I now have two crows adorning my porch wall which light up in the evening. I will definitely order more items, once I have revamped my garden. Excellent xx

January 18, 2024
Rated 1 out of 5 stars

Batteries

We ordered new batteries and the plaque still doesn’t work!

December 18, 2023
Flory's Online logo

Reply from Flory's Online

Hi Jacky,

I’m sorry to hear replacing the batteries didn’t get your light working again.

Our customer service team are always here to help with any problems. You can contact us by email or telephone :)

I’ve just sent you an email so we can get your light fixed and working again so keep an eye out for it.

Thanks
Samantha

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