The customer service team was very helpful, as I didn't receive my first order as the delivery company left my parcel outside my front door and not in my safe space. I did receive the second delivery.... See more
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Review summary
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Shocking company! Advertises items, sends something completely different - automated customer service email response each time. Products are the same as you will get off Temu even though the... See more
Company replied
Disgusting company,item never received, the same auto email response everytime. I have reported this further and they are going too look into it. Don't order from this company because they are a fake... See more
Company replied
Ordered 2 advent calenders for my daughters 14th November. I received speedy delivery 18th Nov of 2 advent calenders completely empty. Boxes but no goodies. Contact company didn't want t... See more
Company replied
2.9
Average
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Received the pants,very poor quality…
Received the pants,very poor quality and nothing like the advert
September 13, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Quick efficient problem solved and sorted my problem
Quick efficient and sorted my problem
September 12, 2025
Unprompted review
Won't give a refund - AI answer everything
The crochet 'making box' arrived with NO paperwork.
The copy on each card was approx no 4 - so tiny you couldn't even read them with a magnifying glass.
Asked straight away to return the goods and receive a refund.
AI answer every request with an advert to sell you more!!
It's infuriating...... how do I get my money back????
Horrible company
August 23, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We can send you a digital copy of the user manual, and we assure you that we will prioritize your feedback and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I've twice ordered trousers from…
I've twice ordered trousers from Floweraup and had no problems at all with them. In fact, the second pair had got lost in transit, which they informed me about, and immediately sent another pair. So full marks from me.
August 26, 2025
Unprompted review
Recently bought trousers from them
Recently bought trousers from them. Doesn't look like on video. Scammers
August 26, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Scam company
SCAM company. No courier name given. Nameless “attempted delivery” when they evidently didn’t. Chinese scammers beware.
July 24, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. If you did not receive your item, please contact our customer service team. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email address service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Total scam..DO NOT USE THEM FOR…
Total scam..DO NOT USE THEM FOR ANYTHING!
June 17, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
I ordered some flexible elasticated…
I ordered some flexible elasticated trousers, the advert is constantly on Facebook games, the trousers looked very trendy. The delivery wasn't too bad however when I received them the trousers were different as the advertised ones had an elasticated ankle whereas the ones I received were just straight and not elasticated. On complaint I was told I could return them however I would have to pay the postage, or I could gift them to someone else or they would give me 20% off a future purchase🤬 none of these options I feel are acceptable, so if you're thinking of buying from these people maybe think twice👍
Update** from there company's reply off they had actually read the review they would see that I had already contacted their customer service and started their solution 🤔
July 11, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your dissatisfaction. We assure you that we will prioritize your concerns and resolve them. We stand behind every product. Please send your details to our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Ordered titanium autofocus spectacles…
Ordered titanium autofocus spectacles which did not work, were poorly made of base metal, gave me a headache, opened a PayPal dispute now seller will refund if I close my claim, but I’m not prepared to do this. Updated dispute to claim! Company shows as ‘Fashion’ on PayPal avoid at all costs.
2 orders; FLOW33089 and FLOW32580
July 9, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Ordered item did not receive it.
Ordered item did not receive it, sent emails no reply. Have reported this site to the relevant agencies, this site should be blocked and no longer appear on social networking sites.
July 4, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives when resolving the issue. Please contact our customer service email address at service@floweraup.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Never again!…
My husband ordered some cargo trousers which do not fit - very tight around the ankles so will not go over his feet.
He tried to email on the address they gave, but it responds with invalid email address so we’ve wasted our very hard earned money. Lesson learned - Never again!
June 15, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives when resolving the issue. Please contact our customer service email address at service@floweraup.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
So far so good
My husband ordered some trousers and they arrived in good time. He received emails notifying him of the status of the order.
The trousers were too big so we looked into how to return them. We ended up reading these very negative reviews and almost wrote the whole thing off.
However, I then thought I have nothing to lose and sent an email to them asking for instructions on how to return them.
I got a response the next day!
They offered to send the next size down and for us to keep the ones we have. I replied that we would rather return them. Again, a response came the next day! This time they explained that for us to return these items to China would be costly and could take over a month to get there. They also offered us a part refund and to keep the items.
Our experience of buying from them has been good...and totally understand that buying items on sites like tik-tok you takes your chances....as they are going to be coming from countries where returns are not viable.
June 28, 2025
Unprompted review
Very bad
Very bad , I paid £15.98 for a product ( eyeliner) through tik tok and I’ve never received my item , I emailed and had 1 response which was very rude , this site was also linked to zanzzea which I also think isn’t real , I’m in the process of trying to get my money back - stay away from this site
June 17, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We take responsibility for every product. Please send your details to our customer service email address service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Fraudulent
Paid £39.00 on goods , never got a email when they took my money out of my bank , and never got any of my order and it’s been weeks . Wouldn’t trust em as far as I could throw em
STAY WELL AWAY
June 24, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We take responsibility for every product. Please send your details to our customer service email address service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
I have been trying to return an item…
I have been trying to return an item and heard nothing from them I think this company is a scam
June 18, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@floweraup.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Bribery for my refund!
Ok, it's been 2 months, they finally replied to my email thanks to my previous review.
Im still debating, they have agreed my parcel didn't arrive and was sent back to them. They then at the end of may decided to try and bribe me by advising once I've deleted the review they will then refund me in full. Which I still havnt received. Floweaup- keep my £41. Im hoping this review will stop any other hard working human for spending a penny with you. I have all the screen shots and can not upload.
May 21, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Absolute Scam Beware
I ordered 2 Bikinis order confirmation stated diffent items in smaller sizes. Sent an email saying order was wrong, the said they would correct and the didn't!
I have since recieved wrong items and the have not replied to my numerous emails.. DO NOT BUY FROM THIS SITE!
June 4, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@floweraup.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Absalute scammers bought 2 shirts …
Absalute scammers bought 2 shirts wrong size sent tried to return ,told to expensive to return asked for pictures of problem these were sent and still say correct items sent told me to resell them or give them away this has gone on for 6 weeks and numerous e/mails stay clear of these scammers ,you have been warned.
April 10, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Wished I'd read the reviews
Wished I'd read the reviews, received an email to say my order hadn't been paid I ignored it, I ordered a pair of trousers I've bought before from another supplier, trousers that came nothing like the ones ordered, very poor quality , sent an email to complain , they offered me 20% of voucher and advised me to send them to someone as a gift 😂, absolute chancers
June 11, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Scam operation
Scam operation. Do not use. I placed an order for two pairs of trousers then swiftly received an email telling me payment was not taken prompting me to pay again. Guess what - two payments were taken. I’m now in a pathetic back and forth demanding refund but am only being offered an option to keep these trousers as long as …I BUY MORE TROUSERS AT FULL PRICE!!!!
The trousers that have arrived are cheap quality and poorly fitting. Rubbish.
Can’t believe I fell for this dreadful company
June 11, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
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