My husband ordered some trousers and they arrived in good time. He received emails notifying him of the status of the order. The trousers were too big so we looked into how to return them. We e... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Sadly the item ordered didn’t fit and I needed to return, therefore I contacted the company for returns address, I received excellent customer service from this company.
Bought two of the colour changing lipstick, was not very impressed at all, very disappointed!! The lipstick didn’t colour your lips and was very cheap Packaging. #FLOW132676 this was my order number... See more
Company replied
The customer service team was very helpful, as I didn't receive my first order as the delivery company left my parcel outside my front door and not in my safe space. I did receive the second delivery.... See more
2.7
Poor
161 reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Fraudulent
Paid £39.00 on goods , never got a email when they took my money out of my bank , and never got any of my order and it’s been weeks . Wouldn’t trust em as far as I could throw em
STAY WELL AWAY
June 24, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We take responsibility for every product. Please send your details to our customer service email address service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
I have been trying to return an item…
I have been trying to return an item and heard nothing from them I think this company is a scam
June 18, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@floweraup.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Bribery for my refund!
Ok, it's been 2 months, they finally replied to my email thanks to my previous review.
Im still debating, they have agreed my parcel didn't arrive and was sent back to them. They then at the end of may decided to try and bribe me by advising once I've deleted the review they will then refund me in full. Which I still havnt received. Floweaup- keep my £41. Im hoping this review will stop any other hard working human for spending a penny with you. I have all the screen shots and can not upload.
May 21, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Absolute Scam Beware
I ordered 2 Bikinis order confirmation stated diffent items in smaller sizes. Sent an email saying order was wrong, the said they would correct and the didn't!
I have since recieved wrong items and the have not replied to my numerous emails.. DO NOT BUY FROM THIS SITE!
June 4, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@floweraup.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Absalute scammers bought 2 shirts …
Absalute scammers bought 2 shirts wrong size sent tried to return ,told to expensive to return asked for pictures of problem these were sent and still say correct items sent told me to resell them or give them away this has gone on for 6 weeks and numerous e/mails stay clear of these scammers ,you have been warned.
April 10, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Wished I'd read the reviews
Wished I'd read the reviews, received an email to say my order hadn't been paid I ignored it, I ordered a pair of trousers I've bought before from another supplier, trousers that came nothing like the ones ordered, very poor quality , sent an email to complain , they offered me 20% of voucher and advised me to send them to someone as a gift 😂, absolute chancers
June 11, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Scam operation
Scam operation. Do not use. I placed an order for two pairs of trousers then swiftly received an email telling me payment was not taken prompting me to pay again. Guess what - two payments were taken. I’m now in a pathetic back and forth demanding refund but am only being offered an option to keep these trousers as long as …I BUY MORE TROUSERS AT FULL PRICE!!!!
The trousers that have arrived are cheap quality and poorly fitting. Rubbish.
Can’t believe I fell for this dreadful company
June 11, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Beware!!!
Ordered 2 X pants and 1 t shirt after watching the ad on Instagram but then saw these reviews so I quickly emailed to cancel the order before it was dispatched. It took a total of 22 emails back and forth before I filed a dispute with PayPal and even then they wouldn't refund me unless I closed the dispute with PayPal first which I refused. Finally got my refund back with the help of PayPal. Other reviews say the pants are nothing like the ad so I'm glad I cancelled my order. If you are gonna risk a purchase, use PayPal.
June 8, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. If you have any further questions, please contact our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Thank you for giving us this opportunity to make amends.
I have ordered 3 x body makeup
I have ordered 3 x body makeup, the the £32 plus money has gone from my account yet I have yet to receive my order???
May 15, 2025
Unprompted review
Multipants arrived with no front zip…
Multipants arrived with no front zip for men. Refusal to meet return shipping cost which they claimed would be more than cost of item. I would caution against buying anything from such a company. Item purchased 12/05/2025 £22.98
May 27, 2025
Unprompted review
1 star is a compliment ordered 40…
1 star is a compliment ordered 40 pounds worth of items what I got ....eventually we're shocking quality no where near the size ordered a load of rubbish do not buy from this company they need to be stopped 😑
May 25, 2025
Unprompted review
Complete and utter scammer
Having purchased trousers in good faith when delivered they were clearly of a VERY poor quality nothing like what was advertised. I requested address to return for a refund but after many requests this was not forthcoming. I was forced to raise a dispute with PayPal but at this point I was offered my refund if I cancelled the dispute with PayPal. Again trusting their word and offer this was done. I have tried on a number of occasions to get the promised refund but I have been ignored. I will now again go to PayPal and my credit card company to get the promised refund. This is a company who only advertise 8 products which are of poor quality. They are not to be trusted. Please please don't waste your money with them they are crooked. I will recover my money from my credit card. Scammers of the worst type.
May 16, 2025
Unprompted review
Sent for som glasses
Sent for som glasses, absolutely no use at all. Promised a refund 3 months later no refund. These people are scammers. No phone number to call.
February 22, 2025
Unprompted review
Do not buy anything from this…
Do not buy anything from this company/website, they are a scam organisation. The goods are nothing like advertised and the refund policy does not exist, they have automated customer service replies which appear as if they are doing something but are just ignoring your request with an automated response.
May 12, 2025
Unprompted review
Do not buy from these people.
Awful products;, won't issue me a refund or arrange a return. Have emailed them ten times but nothing. Horrid people.
April 17, 2025
Unprompted review
DO NOT BUY FROM!!!
DO NOT BUY!!!
The cargo pants they sent me looked nothing like the ones shown on the website video,they are not worth the money. They are so cheap looking you can see through them and are a very poor quality.
I'm still awaiting their so called customer support to contact me to return and get a refund.
April 3, 2025
Unprompted review
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