My husband ordered some trousers and they arrived in good time. He received emails notifying him of the status of the order. The trousers were too big so we looked into how to return them. We e... See more
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Review summary
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Reviews shaping this summary
Sadly the item ordered didn’t fit and I needed to return, therefore I contacted the company for returns address, I received excellent customer service from this company.
Bought two of the colour changing lipstick, was not very impressed at all, very disappointed!! The lipstick didn’t colour your lips and was very cheap Packaging. #FLOW132676 this was my order number... See more
Company replied
The customer service team was very helpful, as I didn't receive my first order as the delivery company left my parcel outside my front door and not in my safe space. I did receive the second delivery.... See more
2.7
Poor
161 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Unbelievable
The mascara I ordered is the best mascara I have ever purchased I’m not making that up! I’m 56 and my eye lashes are thin. This metal wand delicately places the mascara on each lash. Sooooo impressed. Took a bit of time to come but well worth the wait and I will be ordering again from this great company x
November 20, 2025
Unprompted review
Very happy thank you my BFF loved her…
Very happy thank you my BFF loved her Birthday gift.
November 12, 2025
Unprompted review
It doesn’t work
It doesn’t work. Simply doesn’t. I had high hopes for this but no I won’t buy this again. It took forever to arrive and although it worked when i brushed it on the back of my hand it definitely did not on what i bought it for… my eyebrows.will not order anything from you again.
November 1, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
The brush app was fine but colour not
The brush app was fine. I ordered two colours a medium and fair. I was send two fairs so not what I ordered and there for extremely disappointed more so because the fair was more like porecalin and did not match my colour.
November 11, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
I ordered and they delivered...to be…
I ordered and they delivered...to be honest I've not even opened them as there presents. I'm sorry I can't say anything more than that 😀
October 30, 2025
Unprompted review
The bags are as ordered but the vacuum…
The bags are as ordered but the vacuum doesn’t work
November 16, 2025
Unprompted review
I’ve bought them for Xmas gifts for 3…
I’ve bought them for Xmas gifts for 3 of my granddaughters there’ll love them, I tested them on my self very easy to use
November 11, 2025
Unprompted review
I received my 2 dresses a couple of…
I received my 2 dresses a couple of days ago. Absolutely disgusting! Quality poor. Everything bad about them. So disgusted didn't even want to waste my time sending back even though lost £30 and certainly would not donate to the charity shop I volunteer in! Not surprisingly no further orders from myself!
November 13, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Was exactly what o expected,delivered…
Was exactly what o expected,delivered well packed
November 18, 2025
Unprompted review
Nothing like they say it is rubbish
Nothing like they say it is rubbish
November 17, 2025
Unprompted review
Shocking company!
Shocking company!
Advertises items, sends something completely different - automated customer service email response each time.
Products are the same as you will get off Temu even though they state hand made.
Received broken items, reported so they sent same item in the smaller version - reported and nothing……
WOULD NOT RECOMMEND !
October 20, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Crap service.Placed an order on 8th…
Crap service.Placed an order on 8th Oct, it is now 3rd Nov and still no delivery, co contact, no email to update my order. This company as it calls itself is just a rip off merchant. Save your money and shop somewhere else especially with more reliability.🤬🤬
November 3, 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
AVOID
The dress I ordered looks nothing like shown online. Tatty & oversized.
Also ordered trousers for husband & son - same as above.
Having now read the reviews on this site, I should have saved my money.
Really can't bear the stress of customer service/returns even if they exist.
AVOID AVOID AVOID
October 24, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
NOT RECIEVED MY ORDER I AM A PENSIONER…
NOT RECIEVED MY ORDER I AM A PENSIONER AND THESE WERE XMAS PRESENTS I AM DEVESTATED.WRR HAS IT GONE
November 1, 2025
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Avoid this company
Avoid this company! Ordered what was supposed to be Laura Gellar make up. Had to chase delivery, when it did arrive it was a very poor quality substitute. Tried to arrange refund but had no respond to emails, raised this through PayPal and they contacted me to say if I closed the complaint they would refund me. I have done this and now saying the refund has been rejected and it will take 10 days for their systems to sync!
Avoid at all costs!
November 1, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Total rubbish don't waste your money
Total rubbish don't waste your money
October 28, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Absolutely dreadful!
Absolutely dreadful!! The items were WAY too small - I ordered the size I use on Temu/Shein/other retailers. Am now engaged in a lengthy battle trying to get a refund and keep gettIng "offers" of different refund amounts. I do not want to keep the garments (horrible quality) and be refunded half. Their website says return and full refund .. but they are refusing so far. DO NOT USE.
October 29, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Great customer service.
Great price , excellent customer service keeping me up to speed on where parcel actually was and when to expect. Topscwere good and fit to size . Thank you
October 3, 2025
Unprompted review
False advertising, disgusting
Just recirved 2 mugs and totally gutted.. I purchased these for a funny gift for Christmas thinking there would be noise when you filled them up and on receiving them they are just 2 ordinary mugs and they are not worth the money, how can you advertise these mugs having a sound when you drink from them.. This is totally false advertising and you should be reported to trading standards. I have only read other people reviews and on reading this before I ordered I would not 100% considered ordering from your company. False advertising is not a good thing and should be reported.
October 24, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
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