My husband ordered some trousers and they arrived in good time. He received emails notifying him of the status of the order. The trousers were too big so we looked into how to return them. We e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sadly the item ordered didn’t fit and I needed to return, therefore I contacted the company for returns address, I received excellent customer service from this company.
Bought two of the colour changing lipstick, was not very impressed at all, very disappointed!! The lipstick didn’t colour your lips and was very cheap Packaging. #FLOW132676 this was my order number... See more
Company replied
The customer service team was very helpful, as I didn't receive my first order as the delivery company left my parcel outside my front door and not in my safe space. I did receive the second delivery.... See more
2.7
Poor
161 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Its a lovely top
Its a lovely top, I also ordered one in red. My only niggle is that the navy one is slightly tighter than the red one under the arms but they are still great and they have pockets!
September 30, 2025
Unprompted review
Ordered 4 mugs for presents thinking…
Ordered 4 mugs for presents thinking they had a noise attached to them once you tip them up to drink i thought they'd be a really funny gift . They came and are just basic mugs no sound ect and considering they cost me £35 for something I could of got from the pound shop I'm fuming, should of checked the reviews buyers beware their videos are all false advertising and are scammers
October 22, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
I bought 3 of the crochet boxes
I bought 3 of the crochet boxes - 2 for Xmas presents . When they arrived I opened mine and the print is SO small you need a magnifying glass to read it ! I emailed flowerup and they have ignored me . Do not waste your money as I have , they are an abroad company and their emails don’t even make sense with their working / grammar .
If you fell victim to this via FB as I have you will find that once they have your money , you can no longer find the via this platform .
October 22, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@floweraup.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Great company
What a great company they are reliable and helpful in every way possible thank you so happy 😊
October 2, 2025
Unprompted review
Easy to fit and use
October 3, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Well I'm glad I read
Well I'm glad I read. The reviews first I did like the boots on Facebook from this company but I won't be ordering
October 16, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. If you have any questions, please contact our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I ordered cargo pants which arrived in…
I ordered cargo pants which arrived in 7 days. I needed to return them as they were too big. Floweraup gave me a full refund and told me too keep the pants. Excellent service through emails.
October 13, 2025
Unprompted review
I'm guessing this is a scam
I'm guessing this is a scam, wish I had checked the reviews before, waited a long time for jeans and have not arrived even tho it says delivered! Have not been able to contact anybody about it! Money lost, do not order from this company!
October 13, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Amazing customer service
Amazing customer service, very quick, couldn’t of ask for any more from them, would definitely recommend, brilliant product,
September 27, 2025
Unprompted review
Selling make up that is fake!
Ok I ordered the make up pallet with foundation & brush. But it wasn’t what was advertised. The one advertised was the geller set. I have a picture of the advert. It cost £23 for geller palette and brush with foundation.
When it arrived, it wasn’t the genuine geller palette, rather a very cheap copy, no brush or foundation in the package either.
Straight away I emailed to ask for a full refund, they offered me £18 and keep the make up set!! I don’t want the makeup set, I’m happy to send it back, if they pay postage, now they are offering to send the missing items!!! I’m still asking for full refund!!
I had told customer services I would end up giving a bad review. So here it is.. stay well clear of this company!
I have been trying for over a week to get my money back.
Customer service is awful so be aware.
*** update - Sent a reply to message below.
No response from them again.
October 2, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Ordered trousers from them three weeks…
Ordered trousers from them three weeks ago received item and wrong size have sent nine emails to customer support received same automated reply every time-we have replied to your email by saying you haven’t paid for your order ! Not once asking how they could resolve problem! I’ve even asked for their complaint department email they replied with same email asking what the problem is nine times !!! Do not use
October 3, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. If the issue is with the size, we offer an exchange service, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
The quality of the cardigan is terrible…
The quality of the cardigan is terrible cheap made not even finished nice worse cardigan I have ever bought definitely won’t be buying anything again
October 7, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Scam
I really wish I had came here before ordering. Scam scam ..place a order over a week now. And and not even shipped
October 1, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
rubbish
still waiting for my, trying to get intouch waste of time
September 30, 2025
Unprompted review
Reply from Floweraup
Dear customer, due to international delivery, shipping time may be slightly longer than usual, but we guarantee you will receive your package. We sincerely apologize for the unpleasant shopping experience you've experienced; this is absolutely not the level of service we should provide. We understand your concerns, and to resolve your issue more efficiently, please contact our customer service email: service@floweraup.com. Our dedicated customer service team will check your shipping information and provide the best solution within 24 hours.
Don’t order
Don’t order. glasses never came Evri did not help me receive my package and am yet to receive a refund. Have been waiting weeks. Scam company
October 1, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Haven't received my order only after…
Haven't received my order only after emailing was I told its been shipped back so I asked for a refund but up till now I've been ignored don't order from here awful
October 1, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Another uk customer whose order not…
Another uk customer whose order not received. Apparently it’s with an unknown courier. Avoid at all costs and don’t be taken in my an item that looks like something you would like. As far as I can tell total scammers and dispute opened with my bank. Shocking fake company. AVOID
September 30, 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Dress
Great Service good quality the product fits well very comfortable light weight comes in different colours came quick
August 9, 2025
Unprompted review
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