FlowersDirect.ie Reviews 

457
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the ease of ordering and prompt communication throughout the process. Many also appreciate the beautiful flowers and timely delivery, often receiving photos of the delivered arrangements. However, some customers also noted issues with product quality, receiving flowers that were not fresh, appeared wilted, or were damaged upon arrival. Others mentioned that the delivered arrangements sometimes did not match the online description or picture, and a few experienced problems with delayed or missed deliveries.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers praising the beauty and freshness of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising excellent delivery, same-day... See more

Order

Reviewers mention ambiguous feedback about their orders, with many expressing disappointment due to issues... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing disappointment over... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found flowersdirect.ie on a web search & bought a little hay box of flowers for my sister who just lose her beloved doggie. Ordered in the morning around 7am. Paid with ApplePay and immediately rea... See more

Company replied

Rated 5 out of 5 stars

Your Easter Tulips were very beautiful, delivered in good time, and your Customer Service was both professional and genuinely warm! My order had an issue which you resolved promptly and appropriately... See more

Company replied

Rated 5 out of 5 stars

Ordered flowers for the birth of my best friends daughter and accidently entered my billing address instead of the delivery address. Contacted the company (on a Sunday) and expressed my concern... See more

Company replied

Rated 5 out of 5 stars

Accidentally ordered the flowers to my house instead of my friend and they sorted this out for me instantly , delivered the flowers & balloon and sent me a picture of them at my friends door . They lo... See more

Company replied


Company details

  1. Home & Garden

Written by the company

Flowersdirect.ie is an online flower store that offers a delivery service throughout Ireland. At Flowersdirect.ie we have gained a reputation for the quality of our customer service delivering beautiful flower arrangements and our delivery service. On Flowersdirect.ie, customers can order flowers from a large selection of arrangements and bouquets. Each flower arrangement contains fresh cut flowers expertly hand-tied by experienced florists. At Flowersdirect.ie we provide flowers for all occasions and our website is easily navigated which makes finding the perfect bouquet simple. Flowersdirect.ie also provides flowers for corporate and social events, weddings, funerals, birthdays and anniversaries. At Flowersdirect.ie we also cater for different price ranges and bouquets are available for all budgets.


Contact info

4.0

Great

TrustScore 4 out of 5

457 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(457)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order. Arrived on time
Highly recommended

July 26, 2025
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Thank you for your kind feedback, Shazza.

Rated 1 out of 5 stars

Unfortunately I’m here to say I’ve had…

Unfortunately I’m here to say I’ve had multiple negative experiences with this company. The first time I ever got flowers (a few years ago they were beautiful) but the last 3 times I recovered my flowers in horrendous conditions. The first time I wrote it off as just unfortunate luck while transporting but the flowers the following two times arrived in such poor condition I’m actually really angry. Laying 50/60€ for flowers to arrive in such poor damaged states is extremely offensive as a consumer and while I love to support Irish business I unfortunately will be looking for a new flower company.

August 1, 2025
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Hi Leah, we sincerely apologize if the order expectations were not met and for the inconvenience this has caused. We eagerly want this to be rectified. We will reach out to you via email as soon as we get the requested order information. Thank you.

Rated 5 out of 5 stars

Amazing...sent flowers to my friend

Amazing...sent flowers to my friend, she sent me a pic once she got them...they were stunning, so full and bright looked better in reality than the pic on the website tbh.
Service was incredible, requested next day delivery and they arrived at the destination just after 9am that next day (I'm in cork)...will absolutely be my florist of choice going forward. Great value for money.

July 25, 2025
Unprompted review
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Reply from FlowersDirect.ie

Yay! Thanks so much for sharing with us your incredible experience :)

Rated 5 out of 5 stars

Got flowers delivered my sister for a…

Got flowers delivered my sister for a belated birthday wishes and chocolates my sister was delighted with them and chocolates 👍 delivered on day requested very glad I ordered from flowers Direct👍

July 19, 2025
Unprompted review
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Reply from FlowersDirect.ie

Thank you so much for sharing your positive experience with us, Paul! Your support is highly appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service. Flowers arrived when they said they would. Good quality and lasted well over a week. This is not the first time I’ve received flowers from this company and quality has always been the same.👏👏

July 22, 2025
Unprompted review
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Reply from FlowersDirect.ie

We are delighted to hear it Edel. Thank you!

Rated 1 out of 5 stars

No guarantee your order will arrive on…

No guarantee your order will arrive on time. Ordered 5 days before and still not arrived for the day I ordered. Don’t feel this is good enough and was not informed of same by company. I don’t need the flowers delivered 2 days later. Wouldn’t use again and will be telling others to avoid this service. Emails with the company offered sincere apologies and state it was a fault with DPD but again that is not what I paid money for. Don’t advertise a service you cannot guarantee to provide and offer some compensation if you cannot provide this.

July 19, 2025
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Hi, thank you fro leaving a review. We sincerely apologize if there has been a delay on the delivery of your order and for the inconvenience this has caused. This is not our standard. We are eager to rectify this concern. Hence, we would like to kindly ask you to reach out to us via email and provide the order details. Thank you.

Rated 5 out of 5 stars

Beautiful flowers and friendly help

Flowers Direct's friendly staff answered all my questions and assisted me with my unusual flower delivery request. Everything went smoothly!

June 24, 2025
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Reply from FlowersDirect.ie

That's just brilliant to hear, Ann-Helena! We're absolutely delighted we could help with your special request and that everything went so smoothly for you.

Rated 5 out of 5 stars

Easy process

Easy process. Delivered same day. Happy recipient.

June 24, 2025
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Reply from FlowersDirect.ie

Glad to hear it Karen. Thank you!

Rated 5 out of 5 stars

A beautiful basket of flowers which…

A beautiful basket of flowers which surpassed the photo on line were delivered promptly. Would definitely use this site again and recommend to friends and family

June 24, 2025
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Reply from FlowersDirect.ie

That’s lovely to hear, Maura! Delighted the flowers exceeded your expectations, thanks a million for the kind words and support. 🌸

Rated 5 out of 5 stars

Gorgeous Flower s…

I wanted to send flowers to my sister but was very dubious about doing it online. My colleague at work had just used flowersDirect & I'd seen what was delivered, I was so impressed I ordered immediately from Spain to Ireland & when they were delivered, my sister sent me photos, the flowers were gorgeous. I would have no hesitation recommending flowersDirect & I will use the again.

May 20, 2025
Unprompted review
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Reply from FlowersDirect.ie

Thank you for much for the great feedback Christine!

Rated 5 out of 5 stars

Beautiful bouquet and good delivery

I was nervous after reading some reviews but as customer service to send pics before delivery was sent and they did. The bouquet was perfect and was delivered on time. Great service and good price.

June 16, 2025
Unprompted review
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Reply from FlowersDirect.ie

Fair play to you for giving us a chance, Claire we’re chuffed to hear the bouquet hit the mark and got there on time!

Rated 5 out of 5 stars

Recently ordered a basket with out…

Recently ordered a basket with out seeing them and from what I know my order was so beautiful and made me so happy. Ordered and delivered exactly as it stated. Brilliant service. Most definitely will use again

May 23, 2025
Unprompted review
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Reply from FlowersDirect.ie

Thank you Alison!

Rated 5 out of 5 stars

100% USE this company

I wanted to send some flowers to Ballyshannon Donegal from Macclesfield and I looked at several sites - 2 of the others received mixed reviews and one sent a generic reply to every bad review and the other didn’t even reply - flowers direct responded to every one good or rarely bad individually - the service I received was perfect everything happened as they said it would and more importantly as I wanted it too and the flowers were gratefully received and I got a photo and they were beautiful - do not hesitate to use them it is rare to get such good service

June 9, 2025
Unprompted review
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Reply from FlowersDirect.ie

That’s just lovely to hear William, we really do try to mind every order like it’s our own, so it means a lot that you noticed. Thanks a million for the kind words and for trusting us with your flowers to Donegal!

Rated 1 out of 5 stars

Bought the peony rose in vase as a…

Bought the peony rose in vase as a gift, with the automatic upgrade. What was delivered was a disgrace- a shabby arrangement with a few blooms flung together. Wrote to customer service sending them an image of the delivery and did not receive a response. Seems they only reply to public reviews.
No, I did not receive an email from Flowersdirect.ie that I can reply to.

June 3, 2025
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Our apologies for not meeting your expectations, Ms Borgman we sent you an email but never heard back from you, kindly reply so we can rectify the issue.

Rated 5 out of 5 stars

Fast delivery came within an hour of…

Fast delivery came within an hour of ordering, the flowers were fresh, standing for about 2 weeks now, I ordered peony and they are beautiful, super happy. Definitely recommend, amazing gift for anyone:))

May 26, 2025
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Reply from FlowersDirect.ie

Thank you so much, Julija!

Rated 4 out of 5 stars

Flowers didn't last but company are incredibly helpful.

Ordered a peony bouquet and was really disappointed with the quality. I left a review, and the company reached out to offer me a voucher or replacement. I chose a different bouquet as a replacement, and it was much better quality. Still not as good I would expect from a florist, but much better than the first. The bouquet is very pretty and I would be really happy if I had ordered it for someone else. I really appreciated the company's willingness to provide a solution so have edited my review to reflect that.

June 9, 2025
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

I’m really sorry to hear that, that’s not the kind of experience we’d ever want for you. Sounds like the bouquet fell well short, and for that, I truly apologise. We’ll have a proper look into this and we will reach out to you through email to sort things out. Thanks a million for letting us know. 🌿

Rated 2 out of 5 stars

Disappointing but responsive

So disappointing, ordered flowers for my Aunt and specifically requested that they get delivered on Saturday. I checked tracking and the flowers are withering in some warehouse or van.. they will be delivered at best 2 days late on Monday (withered) which is pointless and charged almost 9 euro for the delivery service. So disappointed with this service.
**Update**Flowers Direct got in contact with me immediately and offered to send a fresh bunch of flowers and chocolates to the same address. This is a nice touch and I'm happy that the complaint was taken seriously.

June 7, 2025
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

Hi Nollaig, we sincerely apologise if there has been an issue on the delivery of your order. We will reach out to you via email once we receive the requested information to further investigate and resolve this matter. Thank you.

Rated 1 out of 5 stars

wedding anniversary flowersmy daughter ordered flowers from my…

my daughter ordered flowers from my husband who is seriously ill in hospital for our 30th wedding anniversary they arrived on saturday and half the flowers and foliage were dead disggraceful she was so upset 😭

June 1, 2025
Unprompted review
FlowersDirect.ie logo

Reply from FlowersDirect.ie

My apologies for the inconvenience, truly heartbreaking on such an important day. May I request for the order number so I can assist you accordingly, also you may reach us through customer.service@flowersdirect.ie

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