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Flower Station Reviews 3,397

•
TrustScore 4 out of 5

3.8

Flower Delivery
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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being welcoming, knowledgeable, and helpful in choosing arrangements, often describing them as friendly and attentive. Many people highlight the beautiful and fresh quality of the flowers, often exceeding expectations and arriving as scheduled. The service is consistently described as excellent, reliable, and smooth, with many appreciating the commitment to timely deliveries and personalized assistance. However, some people were dissatisfied with aspects of the product and delivery, mentioning issues like cards not being included with bouquets, flowers arriving wilted or dying quickly, and arrangements not matching what was ordered. There were also occasional complaints about deliveries being late, untrackable, or not arriving at all, leading to frustration and inconvenience for some customers.

What people talk about most

Product

People report ambiguous experiences with product quality, with some customers praising fresh, beautiful, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting smooth, on-time... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing extreme dissatisfaction, citing... See more

Staff

Consumers find staff to be exceptionally positive, with many reviewers highlighting their kindness,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting seamless... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found out from recipient a week later that the flowers were beautiful, however the card I had written was not placed with the bouquet so she did not know who sent them! I am also getting emails with... See more

Rated 4 out of 5 stars

Great service! Delivered as scheduled. The flowers and arrangement were beautiful. Bright and happy colors. There was a bit of mix up with the vase but it was sorted promptly. Much appreciated. Thank... See more

Rated 5 out of 5 stars

I visited Flower Station London and was really impressed. The shop is beautifully presented with a wide variety of fresh, vibrant flowers. The staff were welcoming, knowledgeable, and helped me choose... See more

Rated 5 out of 5 stars

Cannot recommend highly enough for Christmas trees. I bought a last minute one on 22nd December and didn't expect much for £31 (including free same day delivery). Had a wonderful surprise when the 5 f... See more

Company replied

Company details

  1. Flower Delivery
  2. Florist
  3. Flower Market

Written by the company

Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!

Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Flower Station From the moment I walked in, the shop smelled amazing and was beautifully arranged with fresh, vibrant blooms. The staff were friendly, knowledgeable, and helped me put together the perfect bouquet for a special occasion.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fresh, Vibrant Flowers Every Time

I visited Flower Station London and was really impressed. The shop is beautifully presented with a wide variety of fresh, vibrant flowers. The staff were welcoming, knowledgeable, and helped me choose the perfect arrangement. Everything was thoughtfully put together and ready to take home. A lovely shopping experience that I’ll definitely return fo

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Not the right day, or the right flowers

I ordered flowers online for my sister's birthday and received an email 2 days before saying that they could not deliver on the correct day and did not have the flowers I ordered. They offered an alternative day and flowers and promised a box or chocolates as an apology. Those never arrived.

Really bad customer service and a website they clearly don't update according to stock or delivery availability. So many other options for flower deliveries, I'd advise choosing another one.

September 13, 2025
Unprompted review
Flower Station logo

Reply from Flower Station

Dear Rene,

Thank you for taking the time to leave your feedback.

We are very sorry to hear that you were disappointed with your experience, especially as the flowers were intended for your sister’s birthday.

We’d like to clarify what happened. The order was placed for a Sunday delivery to an address outside of our Sunday delivery range, which unfortunately meant that delivery for the selected day was not available. As soon as this was identified, we contacted you in advance to explain the situation and provide the nearest available delivery date, which you kindly agreed to.

We also informed you at that time that hydrangeas are weather-dependent and, due to supply availability, might need to be substituted. This was discussed with you beforehand and confirmed as acceptable, with the reassurance that any substitution would not impact the value or overall quality of the arrangement. The order was then prepared and delivered accordingly.

Regarding the box of chocolates mentioned as an apology, we’re sorry for the confusion and disappointment caused by this. While our intention was to offer a goodwill gesture, we regret that this was not fulfilled as expected, and we appreciate you highlighting this.

We understand how frustrating it is when expectations aren’t met, and your feedback about stock visibility and delivery availability has been shared internally so we can continue improving both our website information and communication.

Best regards,

Alex

Rated 5 out of 5 stars

Absolutely loved my experience with…

Absolutely loved my experience with this flower shop! 🌸 The bouquet was stunning, fresh, and beautifully arranged. The service was warm, attentive, and delivery was right on time. Highly recommend!

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Antonella

Antonella, provided exceptional customer service. She was so helpful and lovely. I definitely will come back again.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

24 Hour Amazing Flower shop

Antonella assisted me in pickjng flowers for my girlfriend and she hit the nail on the head. These flowers are a true representation of my love and although women can be hard to please and borderline ungrateful at times the constant reassurance i receieved from Antonella and her other colleagues allowed me to have faith in my decision. And my partner was more than pleased, even if she found a reason to make herself upset after, or mayb it was tears of joy from the flowers

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, staff are very helpful, and welcoming. Was recommended by a friend, and I will continue to recommend

September 5, 2025
Unprompted review

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