Flower Station Reviews 3,397

Reply from Flower Station

Jan 14, 2026

Dear Tapan,

Thank you for sharing your feedback. We’re very sorry to hear that your experience was disappointing.

We would like to clarify the circumstances. We were contacted six days after receipt of your bouquet and provided with photos at that time. By then, most of the flowers had naturally reached the end of their expected lifespan. Our flowers are prepared fresh and, while we anticipate them to last on average 4–5 days after delivery, their longevity can be affected by many factors, including care, placement, and environment. A lifespan slightly shorter than average is unfortunately sometimes unavoidable.

Because the photos were sent well beyond our two-day quality guarantee window, it was not possible to investigate or offer a full replacement. However, as a gesture of goodwill, we offered a £10 discount to acknowledge your dissatisfaction, even though the bouquet had been delivered in excellent condition.

We appreciate all feedback as it helps us improve communication and service, and we’re genuinely sorry that we could not resolve this to your satisfaction on this occasion.

Best regards,

Alex

Reply from Flower Station

Jan 16, 2026

Dear Andrew,

Thank you for taking the time to share your feedback.

We are sorry to hear that the delivery delay caused disappointment, especially as the flowers were ordered for a specific date.

To clarify, the order was prepared and dispatched on time for delivery to an address outside of London using our partnered next-day courier service. Unfortunately, the courier experienced difficulties locating the address, which resulted in the delivery being delayed by one day. As soon as we were informed of this issue, we notified you and issued a partial refund as a gesture of goodwill, even though the delay was outside of our direct control.

For non-London deliveries, our partnered courier operates within an 8am to 8pm delivery window, which is standard for next-day courier services and is outlined in our delivery information on each product on our website. Tracking numbers provided by couriers for these services typically offer status updates rather than live tracking, which is why real-time location tracking is not available.

We appreciate how frustrating it is to wait in for a delivery and regret that this experience did not meet your expectations. Thank you for your feedback, which helps us continue improving how delivery services and expectations are communicated.

Kind regards,

Alex

Reply from Flower Station

Jan 14, 2026

Dear Tapan,

Thank you for sharing your feedback. We’re very sorry to hear that your experience was disappointing.

We would like to clarify the circumstances. We were contacted six days after receipt of your bouquet and provided with photos at that time. By then, most of the flowers had naturally reached the end of their expected lifespan. Our flowers are prepared fresh and, while we anticipate them to last on average 4–5 days after delivery, their longevity can be affected by many factors, including care, placement, and environment. A lifespan slightly shorter than average is unfortunately sometimes unavoidable.

Because the photos were sent well beyond our two-day quality guarantee window, it was not possible to investigate or offer a full replacement. However, as a gesture of goodwill, we offered a £10 discount to acknowledge your dissatisfaction, even though the bouquet had been delivered in excellent condition.

We appreciate all feedback as it helps us improve communication and service, and we’re genuinely sorry that we could not resolve this to your satisfaction on this occasion.

Best regards,

Alex

Reply from Flower Station

Jan 14, 2026

Dear Lisa,

Thank you for taking the time to share your feedback.

We are genuinely sorry for the upset this situation has caused, particularly given the sensitive nature of a sympathy order. We completely understand how disappointing and distressing this must have felt, both for you as an employer and for your colleague during such a difficult time.

To clarify what happened, for deliveries outside of London, we use a next-day courier service that collects orders on weekdays at 3 PM, with delivery the following day. Unfortunately, this order was placed after the stated cut-off time shown on our website, which meant it could not be dispatched immediately and was temporarily placed on hold.

As soon as this occurred, we made several attempts to contact you via email and system notifications to explain the situation and arrange the next steps. Regrettably, the email address provided (a work email) appeared to block or bounce our messages, which prevented us from reaching you despite repeated efforts over several days.

We then proceeded to arrange delivery on the earliest possible available date, doing so with confirmation from you, and we also issued a partial refund as a gesture of goodwill, as we never want a customer to feel dissatisfied.

We are truly sorry that this did not feel communicated clearly from your side, and we take your comments regarding communication very seriously. Your feedback will help us improve how we handle similar situations in the future.

Once again, please accept our sincere apologies for the frustration caused, and thank you for bringing this to our attention.

Kind regards,

Alex

Reply from Flower Station

Jan 8, 2026

Thank you for your kind feedback, Elizabeth! We are so glad to hear the arrangement matched your vision. It was our pleasure bringing your inspiration to life.

Best,
The Customer Support Team

Reply from Flower Station

Jan 14, 2026

Dear Shane,

Thank you for sharing your feedback.

We’re genuinely sorry to hear that you were disappointed with your experience, and we understand how frustrating it is when a gift doesn’t last as long as expected, especially when it’s for someone special.

We would like to clarify a few important points for transparency. The bouquet was prepared using fresh, high-quality roses and was delivered in excellent condition, which was also documented at the time of delivery. We never knowingly sell old or compromised flowers, and quality is something we take very seriously.

As with all fresh flowers, longevity can unfortunately vary and is influenced by several factors outside our control, such as room temperature, water levels, placement, and ongoing care. On average, we advise that cut flowers last around 4–5 days after receipt, which aligns with industry standards.

We do have a clear quality guarantee in place so that we can fairly and accurately investigate any issues. If we are contacted within two days of delivery and provided with photos, we open a formal quality review and offer appropriate resolution where needed. In this case, we were contacted six days after delivery, by which point we were no longer able to reliably assess the original condition of the flowers or determine contributing factors.

That said, we still wanted to acknowledge your disappointment and offered a £10 goodwill credit, despite the request falling outside our review window. This was not intended to feel dismissive, but rather a gesture of goodwill in circumstances where a refund was not possible.

We’re truly sorry that this outcome didn’t meet your expectations, and we regret that you feel let down by our response.

Kind regards,

Alex

Reply from Flower Station

Jan 8, 2026

Thank you so much for your wonderful feedback, Mustafa! We are delighted to hear that Iris went above and beyond to create the perfect bouquet and help make your day so special. We truly appreciate your kind words and look forward to serving you again.

Best,
The Customer Support Team

Reply from Flower Station

Jan 9, 2026

Dear Customer,

Thank you so much for your incredibly kind words and continued trust in us - it truly means the world to our team.

We are honoured to play a small part in helping you stay connected with someone so important to you, especially when you can’t be in the city yourself. Knowing that our flowers help you express your love is exactly why we do what we do.

Thank you for your support and best wishes. We are always here whenever you need us, and we wish you and your girlfriend all the very best.

Customer Support Team

Reply from Flower Station

Jan 14, 2026

Dear Customer,

Thank you for taking the time to share your experience.

We are very sorry to hear that the flowers did not meet your expectations, and we completely understand how disappointing this must have been, especially when the flowers were a gift from your daughter.

We take flower quality extremely seriously and do not knowingly sell flowers that are old or compromised. All of our bouquets are prepared using fresh stock and are quality-checked before dispatch. We also retain delivery records, including photos taken at the time of delivery, to ensure orders leave us in good condition.

On this occasion, we did not receive any contact from the purchaser or recipient at the time of delivery or shortly after. We do have a quality guarantee in place so that if an issue is reported within two days of receipt, along with photos, we can investigate properly and offer an appropriate resolution. Without being notified at the time, we unfortunately don’t have the opportunity to assess what may have happened or to put things right.

As with all fresh flowers, their condition after delivery can be affected by factors outside our control, such as temperature, hydration, placement, and care once received.

We are truly sorry that this experience has left a negative impression, and we regret that we were not given the chance to assist at the time.

Best regards,

Alex

Reply from Flower Station

Jan 14, 2026

Dear Jackie,

Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration and distress this situation caused, particularly given the recipient’s recent health circumstances.

To clarify what happened: the order was dispatched on time, however upon arrival the courier identified that the address details provided were inconsistent, as the street address and postcode did not match. Unfortunately, this made it impossible for the courier to complete the delivery as scheduled and caused an unavoidable delay for these perishable goods.

As soon as the issue was identified, we worked closely with you over the following day to determine the correct delivery details. Although the delay resulted from incorrect address information provided at checkout, and despite us having technically fulfilled our contractual obligation, we nevertheless arranged a redelivery at our cost as a goodwill gesture.

In an effort to further apologise for the inconvenience, we initially advised that we would include a box of chocolates. Once you informed us that this would not be appropriate, we immediately amended this and instead upgraded the bouquet size, ensuring nothing unsuitable was included.

That said, we are truly sorry that our communication did not feel proactive or reassuring enough throughout the process, and we regret that this resulted in you having to contact the recipient multiple times and losing the element of surprise.

Once again, we sincerely apologise for the inconvenience and disappointment caused, and we thank you for bringing this to our attention.

Kind regards,

Alex

Reply from Flower Station

Jan 8, 2026

Thank you so much for your kind words, Julen! We really appreciate your support.

All the best,
Customer Support Team

Reply from Flower Station

Jan 14, 2026

Dear Tashan,

Thank you for taking the time to share your feedback.

To clarify the situation, the order was placed approximately two hours before the business we were to deliver closed. Our driver arrived at the address but unfortunately found that the recipient was no longer on site, making delivery impossible at that time. As a result, and to ensure the flowers arrived in perfect condition, the bouquet was remade and redelivered the following afternoon within the company’s working hours.

We would also like to reassure you that the bouquet delivered was exactly the one purchased, prepared in line with the bouquet’s stated composition and with no substitutions. We retain a delivery photo taken at the time of fulfilment, which confirms both the size and contents of the bouquet matched the product ordered.

We understand that expectations can sometimes differ from how flowers appear in real life, as natural blooms vary by season and stem size, but we’re confident that the bouquet met the specifications advertised.

That said, we’re sorry that this experience did not meet your expectations, and we appreciate you raising your concerns.

Kind regards,

Alex

Reply from Flower Station

Jan 16, 2026

Dear Valentino,

Thank you for taking the time to share your feedback.

We are sorry to hear that the bouquet did not meet your expectations in terms of colour, especially for such a special occasion.

We would like to clarify that the bouquet delivered was exactly the one purchased and arrived in excellent quality. The roses were a slightly lighter pink than shown online, which can sometimes occur due to natural variations in flower colour, seasonal availability, and growing conditions. Our goal is always to recreate the chosen design as accurately as possible, but because flowers are natural and seasonal products, there can be small differences in shade or bloom.

We do offer substitutions when certain flowers are unavailable and we will provide a suitable alternative matched in colour and variety, of similar or greater value without prior notice.

We’re very sorry that this experience left you feeling disappointed and we appreciate your feedback as it helps us improve communication and expectations around natural variation in floral designs.

Kind regards,

Alex