FlowerSuppliers.co.uk Reviews 

74
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Ordered twice but won’t make the same mistake again. First time they substituted my snapdragons with a completely different colour, said they were going to refund but then never did. Second time I... See more

Rated 4 out of 5 stars

Very helpful with all my enquiries before ordering. Photo on website when shopping showed roses in tight bud whereas when they arrived they were quite open . Had I realised this would have delayed my... See more

Rated 5 out of 5 stars

Wanted specific flowers for parents 70th wedding anniversary. Same as those grown by my grandmother for mums wedding day. Enquired via email and placed pre-order. As hadn’t used you before was... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for helping me chose a selection of germini for my guests to cast into my husbands grave. I think everyone appreciated a moment to say farewell. I wish I could sent pictures of the b... See more

Company details

  1. Flower Delivery
  2. Flower Market

Written by the company

Cut flower and foliage supplier to UK at trade prices


Contact info

3.6

Average

TrustScore 3.5 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(74)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

TERRIBLE! I have not received my flowers!

I have not received my flowers!!
I ordered them on Wednesday, have a funeral tomorrow and they haven't arrived despite two emails to say they would be here. I am now going to have to try and buy all the flowers somewhere else today causing great and unnecessary stress. I will not be using this company again and will be requesting a full refund!

December 14, 2023
FlowerSuppliers.co.uk logo

Reply from FlowerSuppliers.co.uk

Dear Melody,

Thank you for taking the time to leave a review.

We are extremely sorry for the experience you have encountered with FlowerSuppliers. We strive to offer a high level of service, so when deliveries do not go as planned, it is extremely troubling for us.

You did make us aware of the late delivery, which we immediately attended to (as quick as possible given it was a weekend) with the courier to identify the problem. Because of the time of year (Christmas) the courier company has been extremely busy and taking strain with ensuring all deliveries are fulfilled within the requested time frame. Unfortunately, your order was one that was slightly delayed because of how busy the courier was. 

Instead of  Friday delivery, your flowers were delivered on Sunday.

We note the your review came after your flowers were logged as delivered by the courier. Nonetheless, we have brought this to the attention of our courier to discuss how we can always ensure next day delivery even during busy periods.

Warm Regards,

FlowerSuppliers

Rated 5 out of 5 stars

Recommend

Have used this company past couple of years always good quality packaging well delivered on time

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely quality foliage

Lovely quality foliage. Packaged well, arrived in good time, reasonably priced first time ordered from Flower suppliers uk will definitely be using them again.

November 30, 2023
Rated 1 out of 5 stars

Yet again (for the 3rd time using this…

Yet again (for the 3rd time using this company since March this year ) my delivery has not arrived on time. Not only is this a major problem regarding specific events/dates that the items are needed for, but the company seems to think it’s ok for the products to simply arrive later than guaranteed. Which means the quality of the product is severely impacted by doing so. And we still pay the same “next day delivery” charge ???! Not happy

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Very swift

Very swift. Flowers in good condition and well packaged

May 21, 2023
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Reply from FlowerSuppliers.co.uk

Thank you for taking the time to review us on Trustpilot. It is reviews like these that help other customers like you decide to choose us, as their trusted supplier of freshly cut flowers and foliage. We hope to see you shop with us again and keep an eye out in your email inbox for your thank you gift!

Warmest Regards,
CUSTOMER SERVICE

Rated 5 out of 5 stars

Great flowers

Great flowers, fast delivery, very well packed

May 1, 2023
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Reply from FlowerSuppliers.co.uk

thank you for taking the time to leave your review.

Rated 3 out of 5 stars

Was very disappointed with quality

Poor quality, heads off some of flowers and squashed flat, roses almost dead.

Greenery, wax flower dried and hardly any head left on.
Had email after Easter break with offer of refund, have checked the account it is now being processed as promised by the company.
Thank-you for the generous refund.

April 6, 2023
Unprompted review
FlowerSuppliers.co.uk logo

Reply from FlowerSuppliers.co.uk

Hi Sue - sorry you are not happy with the order. We were not working over the bank holiday, but have picked up our email conversation from last week and offered you a refund for the damaged items you provided photos of - please check your emails so we can process your refund.

Rated 5 out of 5 stars

Having to order before the holidays I…

Having to order before the holidays I was nervous about caring for them until the day they were needed but was kindly guided by fantastic customer support and all seems well
Definitely highly recommend this company
Many thanks A1 *****

April 4, 2023
Rated 5 out of 5 stars

Five stars for communication & flowers.

Wanted specific flowers for parents 70th wedding anniversary. Same as those grown by my grandmother for mums wedding day.
Enquired via email and placed pre-order.
As hadn’t used you before was a little nervous about the order especially as no contact phone number but email communication was perfect and very helpful. Never experienced better or quicker email communication .
Flowers were perfect! In beautiful condition with plenty of life.
Dad has Alzheimer’s so the day was all about memories,
It was perfect. Thank you for your help.

October 27, 2022
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Reply from FlowerSuppliers.co.uk

Thank you for taking the time to review our service. We are glad we were able to help you to create memories for you dad.

Rated 3 out of 5 stars

I ordered my daughters wedding flowers…

I ordered my daughters wedding flowers from this company, but when they arrived the avalanche roses were very small, the white roses for the bridesmaids bouquet were peach in colour, the chrysanthemums were losing their petals, the dahlias petals were brown, when I contacted them they said to cut the stems and soak the flowers which I had already done but they never recovered and all the flowers had died after a week. I have sent the company an e mail with pictures but still waiting for a reply. Very disappointed would not recommend this company to anyone.

September 7, 2022
Unprompted review
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Reply from FlowerSuppliers.co.uk

Thanks for your feedback. We applied a credit when you informed us of the incorrect roses on order arrival. We asked for you to contact us again should the flowers not revive after watering and be good enough for your wedding - we did not hear from you again for another 7 days.

Rated 5 out of 5 stars

Really great service

Really great service, flowers arrived next day it very good condition. Ordering was straight forward. I couldn't see an option to choose delivery date, but very useful for a last minute order. Thank you

August 22, 2022
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Reply from FlowerSuppliers.co.uk

Thank you for your kind words.

Rated 5 out of 5 stars

I used this company for the first time…

I used this company for the first time and got 10% off with this introductory offer so good for my bride who wanted to keep costs to a minimum xx
The flowers for a wedding were beautiful and I would thoroughly recommend xx Excellent quality and speedy delivery and very well packaged xx

August 13, 2022
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Reply from FlowerSuppliers.co.uk

Thank you so much for giving us such a good review.

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