They sent me the wrong color of flowers instead of delaying or cancel my order, without waiting for a reply. I ordered the product many days in advance, which initially made me give the app a 1 star... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Absolutely loved the experience! The delivery was very prompt, and the team was incredibly kind throughout. What really stood out was how beautifully they managed to keep the delivery a surprise, ex... See more
Company replied
Flowers just as expected, beautiful and fresh, and great delivery, delivered faster than said and was able to surprise my best friend across seas. Love this opportunity.
Company replied
This platform is literally excellent! I ordered a toy and bouquet from Riga within Yerevan and everything was perfectly done by the shops and the platform itself. Regarding the payment, all was very w... See more
Company replied
Company details
Written by the company
From humble beginnings as a flower delivery service, Flowwow has evolved into a thriving marketplace connecting customers with local brands worldwide. Our commitment to fostering strong relationships and spreading joy remains at the heart of everything we do. We've already empowered over 15,000 shops across 30+ countries, providing them with the tools and support they need to succeed. And we have no intention to stop! Moreover, our platform enables local shops to expand their reach and build a strong community of like-minded entrepreneurs. For our customers, we offer a diverse range of products, from flowers and gifts to jewellery and home decor. We simplify both the gifting process and user experience, so they can focus on spreading joy. Our focus on convenience, transparency, and empathy ensures a seamless shopping experience, fast delivery, and diverse useful features like an order preview before delivery, an ability to send a gift withouth knowing the exact address, calendar of big dates, etc. These positive attributes are consistently highlighted in customer reviews. Discover the joy of gifting and the power of connection with Flowwow.
Contact info
United Kingdom
- hello@flowwow.com
- flowwow.com
4.4
Excellent
2K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good experience of this service
Very good experience of this service! Thank you!
February 14, 2026
Reply from Flowwow
Sharing is caring! We're happy to assist you in selecting the perfect gifts for your loved ones 🥰 Flowwow team
So in the order it was said only 14…
So in the order it was said only 14 flowers but instead they had sent 25 plus they delivered on time
February 14, 2026
Reply from Flowwow
Thanks for the great rating 😉 Flowwow team
Beautiful flowers
Very handy and easy to use software. On top of that, very beautiful flowers and punctual delivery
February 14, 2026
Reply from Flowwow
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
Good service
Good service, good product, good delivery (the guy who delivered was very pleasant)
February 14, 2026
Reply from Flowwow
Thank you for your feedback and trust 😉 Your Flowwow
AMAZING SERVICE
I was in hurry cos I have to deliver flowers in dubai (from Austria).... Was late but they've done the job.
Simply AMAZING!!!!!!
THANK YOU 🙌🏼🙏🏼✨
February 14, 2026
Reply from Flowwow
Thanks for the great rating 😉 Flowwow team
Flowers were not in a good state after…
Flowers were not in a good state after one day
February 14, 2026
Reply from Flowwow
Thank you for taking the time to share your situation. You can totally start a dispute within 3 days of receiving the order and get a refund. Just give the item a 1-star rating to get started. Flowwow team
The bouquete on the picture looks much…
The bouquete on the picture looks much different from the one delivered. The delivered one contains only three bloomed flowers, while as on the picture it has around ten different types of flowers. I ordered Fuchsia Mother's Day.
February 14, 2026
Reply from Flowwow
We're sorry to hear the order didn't meet your expectations. If the product doesn't match the description, you can open a dispute within three days of delivery to claim compensation. To do so, rate the order with 1 star. We value your review and are always striving to improve. Yours, Flowwow
I recived my order very late
I recived my order very late, also they didnt add the note card. it was bad experince
February 14, 2026
Reply from Flowwow
Thank you for letting us know about the delivery issue. That's definitely not the experience we want for you! To get things sorted and see about some compensation, just rate your order with 1 or 2 stars and open a dispute. We'll take a close look and get back to you. Truly yours, Flowwow
ORDER NOT RECEIVED ‼️🚨
Hi hope you are well
My girlfriend did not receive the flowers it was also not received by reception please resolve this issue asap
Kind regards
February 14, 2026
Reply from Flowwow
We’re sorry that your order was not delivered — this is not the experience we want for our customers.
We can see that a dispute has already been opened. Our team will carefully review all delivery details and the communication with the shop. A final decision will be made within 5 days of opening the dispute.
We are monitoring the case to ensure it is handled properly.
Flowwow team
Reply from Flowwow
Wow, 5 stars! We're blooming for you 🌸 Keep an eye out for more ways to spread the joy with us 😊Truly yours, Flowwow
Excellent selection of local florists…
Excellent selection of local florists for tiimely same day delivery to multiple recipients in different parts of London, with premiam flowers.
February 14, 2026
Reply from Flowwow
Your 5-star rating makes our day! Keep coming back for more Flowwow goodness 😊
Reply from Flowwow
Thank you for your feedback! We're always working hard to bring you the best experience 💝 Truly yours, Flowwow
Reply from Flowwow
We're sorry to hear the order didn't meet your expectations. If the product doesn't match the description, you can open a dispute within three days of delivery to claim compensation. To do so, rate the order with 1 star. We value your review and are always striving to improve. Yours, Flowwow
The order never arrived
February 14, 2026
Reply from Flowwow
We’re sorry that your order was not delivered — this is not the experience we want for our customers.
We can see that a dispute has already been opened. Our team will carefully review all delivery details. A final decision will be made within 5 days of opening the dispute.
We are monitoring the case to ensure it is handled properly.
Flowwow team
The flowers were one day too late and…
The flowers were one day too late and didn’t arrive on valentines.
They had nothing to do with be bouquet I ordered.
I wanted to have a „wild“ flower style
Colors pink and white.
I received a bouquet with red roses only.
And as I said not on the 14.2. between 2-4 PM ….
Really disappointing
I paid 65€ for this joke.
February 15, 2026
Reply from Flowwow
Thanks for letting us know about the order. We're sorry the delivery wasn't that amazing! To help us fix this and make sure it doesn't happen again, please open a dispute — just rate your order with 1 or 2 stars. We'll take a close look and get back to you. Flowwow team
Reply from Flowwow
Thank you for your feedback! We're always working hard to bring you the best experience 💝 Truly yours, Flowwow
Beautiful arrangement
Beautiful arrangement. Timely delivery. Everything was perfect.
February 15, 2026
Reply from Flowwow
Thank you for your feedback and trust 😉 Your Flowwow
Reply from Flowwow
Thank you for letting us know about the delivery issue. That's definitely not the experience we want for you! To get things sorted and see about some compensation, just rate your order with 1 or 2 stars and open a dispute. We'll take a close look and get back to you. Truly yours, Flowwow
Reply from Flowwow
Your 5-star rating makes our day! Keep coming back for more Flowwow goodness 😊
Flowers were 2 hours late and this…
Flowers were 2 hours late and this caused distress especially on valentines day
February 14, 2026
Reply from Flowwow
Thank you for letting us know about the order mishap! We're sorry things didn't go smoothly. If your delivery arrived late or the product wasn't quite what you expected, you can totally start a dispute within 3 days of receiving the order and get a refund. Just give the item a 1-star rating to get started.
Flowwow team
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