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Flubit.com 

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See what reviewers are saying

Rated 3 out of 5 stars

Done a bit of research before making a small purchase as a tester. Some items are a lot cheaper than elsewhere. Bit of a strange concept on buying points to buy the item. A little concerned when the p... See more

Rated 4 out of 5 stars

Flubt has a points system like a virtual currency through which you receive a 20% discount off the £ sterling price. Buying the points is straightforward and fast with a debit card or credit card, bu... See more

Rated 5 out of 5 stars

Amazing. Maxtra+ Filter Cartridges £31 using Flubit Points. Argos sell the same item for £58. No idea how they make money on the points system but a fantastic saving for the consumer. Will definitely... See more

Rated 5 out of 5 stars

Order process was a revelation. First time I've used crypto currency. It was simple & it's the future I think for small businesses. Good on ya. Hopefully now the dog shampoo turns up for the discounte... See more

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Unable to fulfil order

Ordered and paid for an item that was due before Christmas and then received an email saying 'they were unable to fulfil my order', i.e. they didn't have it in stock and failed to mention it on their website. The cancelled order then meant it was too late to re-order the item in time for Christmas.

December 22, 2018
Unprompted review
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Reply from Flubit.com

Hi there, We are sorry to hear this, Our merchants do there best to fulfill as many orders as they can during this busy festive period but sometimes items do run out of stock and then are left with no choice but to refund you in full. If there is anything we can help you with, please get in touch with is on talktous@flubit.com - Mohammed - Flubit CS

Rated 1 out of 5 stars

This is extremely poor

This is extremely poor. On the day in which my order was due for delivery I received an email to tell me the order had been cancelled due to manufacturing reasons.. Furthermore, this is a matter of days before Christmas and has ruined the other gifts that were due to go with this. May I ask why I have only been informed of this now. I have checked my emails, including junk box, and can find no record of any other correspondence. In fact, I emailed you asking for an update of the delivery status!

December 19, 2018
Unprompted review
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Reply from Flubit.com

Hi Christopher, We are sorry this has happened, we have checked with the Merchant who has messaged you this morning about the order and they are no longer able to get more stock in due to there stock being faulty. They had advised and emailed on Monday about the order but are looking to see if this was an internal error and why you have not received it. Again we apologise for what has happened. If there is anything else we can do to help with, please do get in touch on talktous@flubit.com. - Flubit CS

Rated 1 out of 5 stars

Item never got delivered, disgusting customer services...

Placed an online order on the 11th December, and received an email on the 12th stating my order had been dispatched and I would receive this between 13-14th December. After trying to make contact via phone this morning 18th December could not get an answer. I left a detailed message online and even sent an email this morning to no response back. I eventually managed to track this on Royal Mail to get a status saying 'sender preparing item' this was on the 12th December after stating this had been dispatched. Clearly this had not been dispatched and now on my account this says they have refunded me. I would never order from here again and would never advise anyone else too. Disgusting customer services...

December 18, 2018
Unprompted review
Flubit.com logo

Reply from Flubit.com

Dear Tina - thank you for your review. Clearly the experience you had was not one we wanted, and I can see our team refunded you for the item shortly before you left this review.

I'm sorry too you find our customer service disgusting. You first made us aware of an issue at 11:01 today (day of review), you then updated that at 11:03, again at 12:22, before leaving this review at 12:44.

On normal weeks we ask for 2 days to reply to investigate order issues, however we almost always reply on the same working day. On the busiest week of the shopping year however, sometimes we can be a little more stretched.

We dealt with your issue within 2 hours, however during that period I'm sorry to hear you felt like our CS was disgusting.

Thank you for leaving your feedback and have a wonderful festive period.

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