Fluent MoneyReviews 

9,681
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,906 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication, making the entire process smooth and stress-free. Many highlight the exceptional service, noting that advisors are knowledgeable, responsive, and dedicated to finding the best solutions, even for complex situations. People appreciate the clear guidance and regular updates provided, ensuring they are informed at every step. However, some customers also noted occasional issues with case management, mentioning slow responses or a lack of continuity with different advisors involved in their case.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the speed and efficiency of the process,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's exemplary communication and... See more

User experience

Consumers find the user experience to be positive, with many describing it as brilliant, excellent, and... See more

Response time

Users describe positive interactions with response times, highlighting that they were kept informed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step a... See more

Rated 5 out of 5 stars

I employed Fluent Money for a mortgage application. I know technology has improved these types of processes but this was above and beyond. Every step you knew where you were in the process. Communicat... See more

Rated 5 out of 5 stars

Thank for Fluent Money. The mortgage advisors really great helped us to assess our case and give the advice to us for making the case completed. They also strictly monitor our cases and ta... See more

Rated 5 out of 5 stars

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(9,681)

1,778 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Put my fears to rest

Joe R and Chantelle K at Fluent have been superstars helping me remortgage. I was quite anxious about it beforehand as I am self employed (and mid 50s!). But Joe looked tirelessly through all the options and found me the best deal for my quite unusual financial situation. It was such a weight off. Chantelle has also been great keeping me up to date and reminding me of things I need to do...which have not been very many. They took pretty much everything off my hands.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with this…

I had an amazing experience with this mortgage company. From the very beginning, the team was friendly, professional, and incredibly helpful. They guided me through every stage of the process, answered all my questions, and kept me updated throughout.

What could have been a stressful experience was made so much easier thanks to their knowledge, patience, and support. Nothing was ever too much trouble, and I always felt confident that I was in good hands.

I am extremely grateful for all their hard work and would highly recommend them to anyone looking for mortgage advice and support. Thank you for making the whole process so smooth and straightforward!

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great team

Great team. From day one, completion day, I was frequently updated. Prompt reply to my queries.
They simply make applying so stress free. Top excellent service

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Hi I was very pleased and happy with…

Hi I was very pleased and happy with Stephen and Geraldine at fluent money ,, excellent customer service and very professional,, I’m not the best with emails and computer stuff ,, they were very patient and talked me through every step of the way ,,, well done both

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service, Excellent Communication.…

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step along the way. They would contact me without fail if I had a question and their communication was first class. I would definitely use their services again should I need to and can recommend them without question.
Thanks again.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of having Daniel and…

I had the pleasure of having Daniel and case manager Natalie working with us to get our loans in place. Their attention to detail and contact was exceptional. They made the whole experience easy and would highly recommend. Thank you to them we can start the next chapter of our life’s together

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Everyone is so helpful, quick and keep you up to date . Really take the hard work out of it for you . Would highly recommend. Jess and Jodie were exceptional

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Transactions involving personal money…

Transactions involving personal money are very challenging especially when there are so many scams out there. I found Fluent Money to be both professional, patient and understanding and equally very good at communicating. I dealt with both Ashley and Emma and they were both excellent, utterly professional and lovely to deal with. I would happily use them again and would recommend the company to anyone considering a remortgage

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and hassle free!

From the initial engagement following my online enquiry I was confident that my requirements were recognised and matched to a suitable Lender. The process remained very straight forward and complete in less than a week!

A complete hassle free experience with thanks to Leah and Kaitlyn

Would highly recommend using Fluent!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

We were very happy with the services at…

We were very happy with the services at Fluent Money. Although the process took longer than we thought it would be - all the staff endeavored to solve any hurdles we crossed. I would definitely recommend Fluent Money to anyone looking for a secured loan or a remortgage

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend
Wouldn’t of been able to remortgage if it wasn’t for these guys
Christine was absolutely superb always keeping me updated and reassuring me as it’s a can be a stressful time but she made light work of it
Thanks again

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Fluent Money

Fantastic service from Fluent Money. Friendly, professional, and always there to help. They made the whole mortgage process smooth and easy. Highly recommended.
Huge thanks to Ejaz, Hayden and the rest of the team.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, kept well informed throughout
Friendly and approachable agents always willing to help and support with any queries
Have used them now for a few years and would highly recommend

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Would absolutely recommend

Would absolutely recommend.
Contact & customer service 5 star from us. And although our first choice of bank refused us, so we stuck with our correct bank, they have remained in contact and at the end of the phone for any questions or concerns we had. Special mention to Ejazul and Rhea who looked after us.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Thankyou to our Advisor Tessa and case…

Thankyou to our Advisor Tessa and case manager Stephen for their excellent service and support. We were really happy with the deal Tessa obtained and Stephen made the whole process so straightforward and efficient- two weeks from enquiry to completion was phenomenal. Highly recommend .

June 19, 2026
Unprompted review

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