flydubai Reviews 

I am writing this review hoping some improvements on booking can be made. I booked my ticket and paid almost 2000 AED, inclusive of VAT. Upon my travel, I was informed I only had baggage allowance on the return flight. I have been booking with KQ and Emirates, and baggage is always included unless I want additional. Mark you, I paid almost 2k. On that count, I requested help because when I saw "baggage 47kg," I thought it was for both ways. The lady sent me to the ticketing desk, and the guy showed no concern at all. I informed him what had happened, and he was like, "The option is..." I asked what I could do since while I was booking, I got confused with the KGs that were stated on the return ticket, but his reply was "no option." I went back to the ticket area; the lady was really kind and helpful. She removed 2kgs, which I ended up paying 1280aed for, meaning in total I paid 3,260aed for a flight to Kenya. I hope your website can be like Emirates or KQ, where a certain number of kgs are default unless additional is needed.Thank you.

FlyDubai is one of the worst airlines I have ever dealt with.
The level of service is absolutely unacceptable. The staff is rude, unprofessional, and completely uninformed — they are unable to answer basic questions or provide any real assistance.
My flight was cancelled for two full days, and the airline did nothing to take responsibility for this situation. No hotel was provided, no proper explanation, no support, no care for passengers who were left stranded because of their failure. You are simply abandoned and expected to solve everything on your own.
This is not how a professional airline operates. Cancelling a ticket for days without offering accommodation, compensation, or even basic courtesy is outrageous. FlyDubai shows zero respect for its passengers and their time.
I strongly do not recommend this airline to anyone. Extremely poor service, incompetent staff, and complete disregard for customer rights. FlyDubai should seriously reconsider its standards — if it has any at all.

Unacceptable baggage handling

Flight FlyDubai 1681 from Dubai to Naples, at Naples Capodichino Airport.

Passengers have been waiting for more than two hours for their luggage after landing, with no baggage delivered and no information provided by the airline or ground staff.

This situation caused serious discomfort and shows a complete lack of organization and respect for passengers.

Very poor experience. I do not recommend FlyDubai.

I had an extremely disappointing experience on my recent flight from Dubai (DXB) to Alexandria.

I was charged an additional fee for my hand luggage because I was carrying a duty-free shopping bag.

When I requested clarification regarding the charge for the duty-free items, I was informed that this policy applies to certain destinations. However, no official list or prior notification of such destinations was provided, making this explanation vague and unclear.

Furthermore, after paying the extra fees and despite clearly informing the staff that my cabin luggage contained fragile items, I was required to check it in. The primary reason for carrying cabin luggage is to safely transport fragile belongings.

It is also important to note that my originally checked baggage was well below the 30 kg allowance included in my booking.

Overall, this experience was highly unsatisfactory and does not meet the standards of service I would expect.

FlyDubai is a hard no-go for my family and me. FlyDubai must be the only airline that considers a handbag additional luggage. So apparently, when your ticket says 7kg, it includes the Hand Trolley and Handbag... My daughter was forced to pay extra for a 1.9kg Handbag, the amount was almost as much as the one-way ticket. We avoid this Airline at all cost.

Very disappointed with Fly Dubai. My luggage was returned in a severely damaged condition with multiple deep scratches, clearly caused by careless handling. This level of unprofessionalism from the baggage staff is unacceptable. If an airline cannot ensure basic care for passengers’ belongings, it raises serious concern about their overall service standards. I expected much better from Fly Dubai.

I had to cancel my flight and was expecting a refund. The cancellation page displayed the refund amount in US dollars, and at no point did it mention that the refund would be issued as vouchers. There was no prior information, nor was anything stated in the terms and conditions regarding vouchers for this type of refund. After I clicked confirm, I was issued only a voucher instead of the monetary refund that was shown. I would like this to be reviewed as the process was unclear and misleading.

I’m deeply disappointed with my repeated experiences on Flydubai. Despite positioning themselves as aligned with Emirates, the service simply doesn’t compare. For two years in a row my luggage lock was broken on their flights, and after countless emails I was simply told to go contact the police—without confirmation of whether the damage happened at departure or arrival. Airport staff were rude and unhelpful. Honestly, I expected far better.

I hope other travellers will take note.

I was traveling with a relative and his 9 year old son,
in Business, TLV-DXB on 25.March 2025 and DXB-TLV
on 4.April 2025.
Both flights were a pleasure from start to finish.
The staff were brilliant, the food was delicious, the seats were very comfortable. Flying from Dubai home to Tel Aviv was much easier but we have a bit of a situation at present, so it is understandable.

Fly Dubai Awful! With the name Dubai in the title what a let down. Awful trip. No drinks unless you pay. Awful breakfast food. It took them ages to clear the plates . You sat there in tiny seats for an hour before they cleared it!!!
This is an airline connected to Emirates to get to the smaller islands ie. Zanzibar
Poor Emirates to associated with this FLY DUBAI

Worse airlines in History, i was at danger and they didn't care, don't fly if your not arab

I traveled on Flydubai flight FZ550 and was very disappointed with the experience. The food was not good — the standard meal was only a vegetable option, and when we asked for chicken, the crew said it was not available. The seats were uncomfortable throughout the journey, and the flight was also delayed without proper updates or explanation.

I hope Flydubai improves their meal service, seat comfort, and communication with passengers in the future

The staff was generally helpful and patient. Which made for great customer service. I have travelled to many destinations with flydubai their staff , facilities, food hygiene and service are excellent! Great variety of entertainment options available. We provide a good service beginning with the booking process and ending with the collection of baggage.

So, the best is a staff that is really friendly. Check in was hassle-free, the flydubai Business Lounge was excellent. on flights with time. Food quantity and quality are also rather good. Travelling many times by flydubai to and from Colombo / Dubai, I observed that. their services were always excellent. Although it will be somewhat expensive for this business class sector, the services you are getting will be well worth the cost.

Terrible Airline. I paid to upgrade to Business Class, still they would not allow me to access Business Class Lounge. Gate staff very rude and unhelpful. Terrible food in business class.

Flew with Flydubai last month and unfortunately, the experience was far from ideal.

Check-in was chaotic, with long lines and slow service. Boarding was delayed, which was frustrating. The seats were cramped and uncomfortable even for a short flight, making it hard to relax. The cabin felt noisy, and while the staff tried to be polite, they seemed rushed and inattentive at times.

For a budget airline, I expected some compromises, but overall this felt below standard. I’m unlikely to fly with them again unless there’s no alternative.

flying FlyDubai is seriously awesome! From start to finish, it's a great experience. The flight attendants are super nice and helpful, and getting on the plane is quick and easy.
Even in economy, you've got plenty of room to stretch out, which is a big plus. The movies and shows are top-notch, and the food is actually good for airplane food. Plus, your bags come out fast when you land. Seriously, FlyDubai is amazing they have got great service, comfv seats, and fun entertainment. Definitely a great airline to fly with!

Service was good it was a trip for a family emergency. The reservation was made online one day before the trip. The check-in process went smoothly and the representative was friendly and helpful taking into account the passengers seat preference…. Food served was okay and flight was on time

Flew from Dubai to Zanzibar and back with FlyDubai and both flights were nothing short of horrific.
On the flight from Dubai we had to sit on the tarmac for 45 minutes in 40°C heat and the cabin got so hot people were sweating and feeling nauseous. The cabin crew said once we were airborne the cabin temperature would reduce which it did, just not very much. It was the hottest flight I have ever been on, I had sweaty dripping off of me for 5 hours, the seats are uncomfortable with no reclining ability.
On our way back the same issue occured with the cabin becoming unbearably hot once airborne, accompanied by being served hot food, this made for a very uncomfortable flight and making me wish for the hellish experience to end.