flydubai Reviews 

Not at all impressed by this airline. We flew with them from Dubai to Mombasa and return and were disappointed in the attitude of the cabin crew. Not one of them managed a smile and actually they were rude and surly. No greetings, no please or thank you and the service onboard was appalling. Just one tiny bottle of water in a 5 hour flight. Totally unacceptable. Where was a drinks service ? They don’t even give you fresh(or UHT) mile for tea. Instead they expect you to use coffee creamer. We also few with Emirates on this trip and they were excellent - the total opposite. Fly Dubai need to take lessons from Emirates. Fly Dubai are worse than the worst of the European budget airlines and we will avoid them completely in the future. The CEO needs to read these poor reviews and take immediate action

It’s not just a bad or very bad experience. It’s something outstandingly awful and I don’t know how and when I will be able to overcome this situation. They have treated me like a criminal on board. I try to gain some justice now, writing emails and reporting things to authorities. Flight FZ990, 30.09.2025 - cabin crew and captain really failed to follow the instructions they have.

An excellent airline for travel. During the Eid holidays in March, we took a flight from Dubai to Sofia and back. Great screens with lots of in flight entertainment options excellent food service and comfortable bit reclining seats make the flight an ideal experience. We paid a fair price for the ticket especially since I reserved the exit row seats for extra room

I’ve flown with flydubai in both business and economy. No matter the cabin, the service shines. Crew members are courteous, attentive and warm. The spacious aircraft create comfort, making every journey smooth and enjoyable. As a frequent traveler, I leave each trip feeling satisfied and eager for the next.

Horrible price gouging policies with this airline, charging us $800 for small luggage check-in - I don't know how they can get away with scams like these. Buyer beware. Customer service did nothing to resolve the issue despite repeating concerns several times.

Worst airline. Does not even comes close to understanding what customer means. The KHI airport supervisor - A. Usama Khan was a real jerk. Instead of acting like a supervisor, he was played the role of scamming money from the passengers.

I have traveled over 2 million miles as part of my business and leisure travels, and I must say that I have never come across a worst airline customer service at the airport operations level. I have finally boarded my flight and I hope that I will be able to reach my destination with my luggage. Attaching his picture to warn others.

I had a wonderful experience with this airline. The flight departed from Dubai as per their timings which I truly appreciated. The seating was excellent and very comfy. Despite relatively short flight the food was surprisingly good and the cabin crew were extremely helpful and attentive throughout. Overall smooth and pleasant trip perfect for a summer vacation. I live in Dubai and I would prefer this airline again.

Worst airlines ever. Devastated my bag and overs 40 euro back for a 100 euro bag. Customer service level is below the ground. Entire bag was devastated, using force to open the bag because it had the code lock and they flipped over the entire inside plus the staff took some items from our bag.

AVOID AT ALL COSTS - GO TO ANY OTHER BUDGET AIRLINE

They made me buy a new bag because my carry on wasn’t the right size for them. I had to buy the cheapest one from duty free which cost me $80 usd. I had to trash my old carry on and put everything in my new bag. I didn’t reduce my weight at all, I only transferred things to the new bag. Unnecessary problems were given to me which made my travels very stressful. The bus drive to the plane was hectic and filled with people. Flights attendants were awesome, just the check in process was horrific

Travelling with my son in sometimes feel overwhelming but this airline turned whole experience into something smooth and stress free. Our flight was departing from terminal 3 and were able to enjoy the same high standard of service you’d expect . Which made the journey feel special. From the entrance the staff were attentive and kind making sure my son with physical challenges was comfortable and cared for, even when we had to add to add the services last minute. Their support truly made a difference and gave us peace of mind. Boarding the aircraft we had given first priority and were assisted till the aircraft doors which was really amazing. This was second time in this route and their onboard service kept my son entertained for the whole journey.

I recently flew business class with Fly Dubai on the Doha–Dubai–Doha route, and I must say, the
experience exceeded expectations. From check-in to landing, the staff demonstrated genuine care and attention to every detail of my journey.
A special mention goes to Mr. Abhilash at check-in, whose professionalism and courtesy set the tone for a seamless travel experience. His thoughtful approach and efficiency made me feel truly welcomed and valued as a passenger. It’s clear that Fly Dubai is investing in quality of service. I look forward to flying with them again.

They are scammers and they have weird policies and they never mentioned it and when you speak they say we have it on the website you have to read it every time cuz we do changes, they add the laptop bag to the total weight, they count the laptop as a separate bag, they even put the ladies hand bag in the weight, they charge you 200AED(54.45$) even if you have half killo over weight(including the laptop), not recommended at all for anyone, they offer kinda cheap tickets but they took more money than other airlines.

Flew from dxb to ktm and it was actually good experience. Decent legroom, food options were good. Crew were super friendly and helpful. If the prices stay right I’d pick flydubai again over other airlines on this route

Dubai to Kathmandu

I recently flew from Sofia to dubai for my summer vacation and the experience was fantastic. The cabin was very queiter than the other flights. I’ve taken which made the journey much more relaxing from takeoff to landing.The crew provided excellent service attentive, professional and always ready to help. Their quick and friendly approach really enhanced the overall trip. Snacks offered onboard. For an economy cabin the comfort and service really stood out.

Flight was losing connection also flight was delay for landing
I need specific reasons for delay bcz flight was turning round 3 time from landing area and nosing from flight was very bad like not turning landing gear

I am very dissatisfied with my recent experience with FlyDubai. My booking had to be cancelled due to urgent family circumstances, and despite explaining the situation clearly, I was only given the standard response about “Lite fare rules.” No flexibility, no real support, and no clear explanation of what counts as “exceptional circumstances” for a voucher refund.

As a passenger, I expected at least some understanding or an alternative solution, but unfortunately, the airline showed no willingness to help. This has left me very disappointed and frustrated.

I hope FlyDubai will improve their customer service and policies in the future, because at the moment, they do not reflect care or compassion for passengers. Based on this experience, I would not recommend flying with them.

The first leg of our flight was cancelled from silalkot to dubai. We were notified by email only 24 hours prior and could not change the flight. The customer contact number for fly dubai was busy and we were unable to speak to anyone. We managed to speak to the customer contact center at Emirates, but they gave us no assistance either and we had to spend an extra £1150 to get a PIA flight from Islamabad to dubai, so we could avoid missing the 2nd leg journey Emirates flight from dubai to London.
The contact centre at Emirates said they couldn't assist because the flight from sialkot to dubai was arranged by fly dubai. We have requested an online refund for the first part of the journey from fly dubai, but they have refused to refund the ticket and have said that you must request a refund from the Emirates website, which was used to book the flight

Online Check-in is pointless – Checked in online but never received a boarding pass by email. Still had to queue for ~45 minutes at DXB. No dedicated line for online check-in or specific destinations.

Long, exhausting boarding process at DXB – Forced to take a crowded bus with limited seats and poor AC. Stood holding poles while bus idled for 30–40 minutes before allowing passengers to board the plane. Flight ended up departing ~30 minutes late.

Arrival in Baku was smooth – Direct airport connection, no bus hassle, quick and easy disembarkation.

Return flight also delayed – Again ~30 minutes late. Boarding in Baku was smooth, but online check-in remained useless with no priority for pre-checked passengers.

Back at DXB, same frustrating experience – Crowded bus transfer, no seating, poor air conditioning, ~15 minutes standing like “cattle” before entering the airport.

Biggest disappointment – Despite DXB being Flydubai’s home base, passengers are treated poorly there, whereas the Baku airport experience felt far more respectful and organized.

I recently traveled with FlyDubai from the UK and was deeply disappointed by the overall experience—both at Terminal 2 of Dubai International Airport and onboard the flight itself. Terminal 2, which primarily serves budget and regional carriers, offered limited amenities that fell far below international standards. With only two restrooms available, inadequate seating, and minimal dining options, the terminal lacked basic comfort and dignity for travelers. For a city that prides itself on hospitality and global connectivity, this disparity was striking.

Onboard the three-hour flight, I was served a meal, but the passenger seated beside me—who had paid a comparable fare—was only given a bottle of water. This inconsistency in service felt discriminatory and unjustified. In the confined space of an aircraft, the aroma of food naturally triggers hunger, and denying a meal to one passenger while serving another creates discomfort and emotional distress. It’s especially troubling when health conditions like diabetes or dietary sensitivities may be involved.

As a Pakistani passport holder traveling with a British companion, I couldn’t help but notice the difference in treatment. While I received a meal, my companion did not, despite both of us having paid substantial amounts for our tickets. Such disparities raise serious concerns about equality and fairness in service delivery. Airlines should not differentiate based on nationality, and every paying customer deserves respectful, humane treatment.

Providing a simple meal—just a few tablespoons of rice and some chicken—is not a financial burden for an airline. It’s a matter of basic decency. No airline becomes poorer by showing compassion. In fact, it’s these small gestures that define a brand’s integrity and commitment to humanity.

I sincerely hope FlyDubai and Dubai International Airport take these concerns seriously and work toward creating a more inclusive, dignified experience for all passengers—regardless of their background, passport, or ticket class.