First time I flew with this company . The route was London to Riga in August. Well I have to admit I was completely amazed for the efficiency comfort the high professionalism of the crew and the gr... See more
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Nice slippers with Velcro and the wedge heel which my podiatrist has been nagging me about getting that don’t look like “granny slippers”! I would say size up at least one size, I’m usually a size 7... See more
Small sizes available. Product excellent. Delivery was quick and arrived at the forecast time.As we are both in our late eighties high street shopping is a problem especially for footwear when most s... See more
Item bought was replacing previous purchase, quality and price still very good. Was kept informed of each stage of the delivery and purchase arrived exactly as stated. Good service all round, thank... See more
4.4
Excellent
366 reviews
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Hasn’t replied to negative reviews
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Wrong item sent
Wrong item sent but was in correct box.Obviously didn’t check the box before sending out.I ordered boots and received a slip on sandal.
February 6, 2023
Reply from Flyflot
Thank you for taking the time to write a review.
I am so sorry for your poor experience.
I can assure you that we will be investigating this matter to understand what went wrong and more importantly improve the service we offer to all our customers going forward.
This is not our usual standard of service. We have clearly failed this time.
I hope that you may allow us the opportunity in the future to prove this is not the service we normally provide.
Kind Regards, Annmarie
Love these shoes so comfy wore them for…
Love these shoes so comfy wore them for work and I stand all day no rubbing or pain have them in black as well look stylish and go well with my Estee Lauder work dress thanks fly flot x
January 29, 2023
Easy to order
Ordering was simple, web page easy to navigate. Regular updates regarding order and delivery.
January 20, 2023
They are too loose
They are too loose. I have lost returns label. Please advise how I can return them thx
January 29, 2023
Reply from Flyflot
Hi,
Thank you for taking the time to write a review.
We are sorry to hear that the goods are too loose and can confirm that a returns label can be downloaded from the returns portal on our website.
We apologise for any inconvenience or disappointment caused.
Kind regards,
Neil
Bought these for my Mum
Bought these for my Mum, she already has the bronze pair, extremely comfortable & easy to put on as she has hip problems!
January 7, 2023
So comfortable from the word go
So comfortable from the word go. Size 5 fit perfectly although I usually need an inner sole for right foot. Supportive but cut high enough to not need a strap to keep them on securely.
January 9, 2023
Slippers
I have been buying slippers and sandals from fly flot for many years I have always found them very comfortable and they last for years
January 15, 2023
Cancelled order didn't even get…
Cancelled order didn't even get product. On the plus side refund was quick.
December 15, 2022
Reply from Flyflot
Thank you for taking the time to leave a review.
I am so sorry you didnt recieve your item.
Sadly, when the time came to dispatch, we found they were out of stock.
I am so sorry for that.
I do hope this will not deter you from shopping with us in the future.
Kind regards, Annmarie
good cmore styles neededustomer service,but need more…
good customer service,but need more wide fit products,also need more fashional products,wide feet customers still want style.
January 12, 2023
Great slipper cloggs
January 4, 2023
Delivery took 1.5 weeks
Delivery took 1.5 weeks. Did not receive notification of when delivery would be. Paid £22.99 + postage and arrived in correctly labelled box which was priced at £16.99!
December 22, 2022
Reply from Flyflot
Thanks for taking the time to leave a review.
I'm so sorry to hear about the price discrepancy.
I have been unable to call you today so please contact customer services on 0344 844 0809 so we can discuss the next steps.
Thank you, Annmarie
Couldn't supply my order
December 9, 2022
Reply from Flyflot
Hi,
Thank you taking the time the write a review, we are very sorry that we have had to cancel your order this is always a last resort.
We have over the last few weeks had an unprecedented high volume of orders and when stock is low on an item and many people are ordering at the same time, it is possible that we may have to let someone down.
We do understand this is frustrating and we do apologise that on this occasion we had to cancel your order.
Once more, our deepest apologies.
Kind regards,
Neil
abit late arriving but postal strikes…
abit late arriving but postal strikes so all good
December 22, 2022
Parcel still hasn’t arrived
Parcel still hasn’t arrived. If it hasn’t come for Christmas I will want my money back. I paid for p/p. I’ve had things delivered from other suppliers that were ordered way after I ordered yours & they have arrived & p/p was free. I am not impressed. It is typical that after writing this review that the item arrived today. I have ordered Flyflot before & not had a problem. Flyflot is the only footwear that the wife wears as they are so comfortable & hardwearing. They last her at least 3 times longer than other brands of footwear.
December 21, 2022
Reply from Flyflot
Thank you for taking the time to leave a review.
I have checked your order and can see that your parcel arrived today.
I am so sorry that your order took longer than usual.
Unfortunately, due to an increase in order volumes we have experienced a few delays in our warehouse.
I do apologise this is not our usual standard of service.
Kind Regards, Annmarie
Reply from Flyflot
Thank you for taking the time to write a review.
I am very sorry that you are not happy with the product packaging on this occasion.
We do appreciate your comments so I have passed on your valuable feedback on to the dispatch team so they can look into this further.
In the meantime if you would like to return the item please contact Customer Service on 0344 844 0809 and they can help you with this.
Kind Regards, Annmarie
The 2 pairs i ordered are very nice and…
The 2 pairs i ordered are very nice and very practical
December 9, 2022
Pavers
After placing my order for two pairs of shoes (both showing as in stock on website) I was informed that one pair was out of stock and I would receive a refund within a few days, then the other pair was not delivered. I contacted your company several times only to receive a standard response. After 1 month I have neither received any shoes or a full refund, very poor customer service.
December 9, 2022
Reply from Flyflot
Hi,
Thank you for taking the time to write a review.
We are a little confused. We are showing that the order number you have sighted was delivered on the 23/11/22. If you are able to contact our customer service team they will be more than happy to assist you.
We apologise for any inconvenience or disappointment caused.
Kind regards,
Neil
You went the extra mile to find these…
You went the extra mile to find these boots for me and I'm very grateful that you did, they're lovely. So comfortable but stylish with it. I love them!
December 5, 2022
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