FlyflotReviews 

366
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

First time I flew with this company . The route was London to Riga in August. Well I have to admit I was completely amazed for the efficiency comfort the high professionalism of the crew and the gr... See more

Rated 4 out of 5 stars

Nice slippers with Velcro and the wedge heel which my podiatrist has been nagging me about getting that don’t look like “granny slippers”! I would say size up at least one size, I’m usually a size 7... See more

Rated 5 out of 5 stars

Small sizes available. Product excellent. Delivery was quick and arrived at the forecast time.As we are both in our late eighties high street shopping is a problem especially for footwear when most s... See more

Rated 5 out of 5 stars

Item bought was replacing previous purchase, quality and price still very good. Was kept informed of each stage of the delivery and purchase arrived exactly as stated. Good service all round, thank... See more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

366 reviews

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4.4

All reviews

(366)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The slippers were never received and…

The slippers were never received and customer service replied to my queries with canned responses that did not recognize that the delivery company has not brought the goods even though that is clear on the tracking notice.

June 19, 2023
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Reply from Flyflot

Thanks for taking the time to leave a review.

I am sorry to hear you are having difficulties with your order. So that we can help you, please get in touch by phone on 0344 844 0809 or you can get in touch via Live Chat on our website.

Kind regards, Annmarie

Rated 1 out of 5 stars

Misleading size chart!

Nothing wrong with the quality of the product but the sizing chart you use is misleading.
The ‘size 9’ I ordered was clearly a ‘size 8’ - luckily I was able to give them to my sister rather than return them.

June 3, 2023
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Reply from Flyflot

Hi,

Thank you for taking the time to write a review.

We are sorry to hear about your complaint regarding the sizing and can confirm that we will pass this feedback onto our buying team.

We apologise for any inconvenience or disappointment caused.

Kind regards,

Neil

Rated 2 out of 5 stars

Sandal soles disintegrating

My lovely and comfortable fly flot sandals have the soles disintegrating. The uppers are still perfect but first I've noticed the grey circle came off and the next day the soles are coming apart. My last pair didnt have this happen. I'm really disappointed as not sure they can be replaced due to the moulded design. Not very sustainable!

June 24, 2023
Unprompted review
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Reply from Flyflot

Hi,
Thank you for taking the time to write a review.
I am afraid we are unable to identify you as our customer therefore we have asked Trustpilot for more information so we can verify your review.
Kind regards,
Neil

Rated 2 out of 5 stars

Disappointed with non delivery

I ordered three items one of which had to be located from a different branch was delivered quickly but the other two did not appear. After ten days I emailed Flyflot but got no reply, two days later I telephone them to be told that the order must have gone missing. I am now waitng for one pair of slippers to be delivered as the other was now out of stock. Very disappointed.
Update - after my telephone call on Friday I have received my slippers to-day 13 June original order was dated 26 May. Will now look forward to wearing them.

May 26, 2023
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Reply from Flyflot

Hi,

Thank you for taking the time to write a review.

We would like to apologise for the standard of service you received and any inconvenience caused. This is not the standard of service we would expect and will use this to improve our service going forward.

We sincerely apologise for any inconvenience or disappointment caused and look forward to regaining your faith in Pavers.

Kind Regards

Neil

Rated 2 out of 5 stars

Too small

The shoes looked amazing. Unfortunately they were very small. I ordered a 4 which did not fit. Even my mum who us a 2.5 could not get them on. Was unable to order a larger.

May 2, 2023
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Reply from Flyflot

Thank you for taking the time to write a review.
I am very sorry that you are not happy with the product on this occasion.
We do appreciate your comments so I have passed on your valuable feedback on to the buying team so they can look into this further.

I do hope this will not deter you from shopping with us in the future.

Kind Regards, Annmarie

Rated 2 out of 5 stars

Disappointed!!

Disappointed that the shoes I ordered didn’t fit even though they were wide fit 🥴

May 3, 2023
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Reply from Flyflot

Hi,

Thank you for taking the time to write a review.

We are sorry to hear that the shoes didn't fit and can confirm that we will pass this feedback onto our buying team.

We apologise for any inconvenience or disappointment caused and look forward to regaining your faith in Fly Flot.

Kind regards,

Neil

Rated 1 out of 5 stars

I still haven’t received my order since…

I still haven’t received my order since 13 April

April 12, 2023
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Reply from Flyflot

Hi,

Thank you for taking the time to write a review.

We are sorry to hear that your order was lost in transit and can confirm that we have processed a full refund on your order. This is not the standard of service we would expect and will pass this on to our distribution team as feedback.

We apologise for any inconvenience or disappointment caused and look forward to regaining your faith in Fly Flot.

Kind regards,

Neil

Rated 5 out of 5 stars

Love fly flots always have.worn them…

Love fly flots always have.worn them for years and now my partner wears the men’s sandals too. I love fly flots because they are so comfortable and stylish and a big bonus for me is I can purchase most of my favorite ones in a size 2 which is hard to get most places

March 12, 2023
Rated 5 out of 5 stars

Brilliant

From ordering to delivery , was first class service .
My son has had Flyflot slippers before and says they are the best he has ever worn

January 31, 2023

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