Fly Jinnah Reviews 253

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the user-friendly website and the smooth check-in and boarding processes. Many also highlight the professionalism and helpfulness of the cabin crew, noting their cooperative and polite handling of various situations. The punctuality of flights is also a significant positive for many, with several people appreciating timely departures and arrivals. However, some people were dissatisfied with the booking process, finding it cumbersome, especially when trying to select meals. There are also concerns regarding the pricing, with some customers feeling that service charges are not transparently displayed. Additionally, a number of reviewers experienced flight delays and expressed frustration with the lack of communication or compensation in such instances. Issues with ground staff and the availability of amenities like water or proper meal service were also mentioned by a few.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent service, smooth... See more

Staff

Consumers find staff experiences to be ambiguous. Many praise the staff as courteous, professional, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the... See more

Booking process

Clients share negative opinions on the booking process, citing issues such as unexpected additional charges... See more

Price

Customers had ambiguous experiences with price. Many reviewers found ticket prices to be reasonable and... See more

Based on these reviews

Rated 4 out of 5 stars

Excellent service from check in to baggage collection. Some points to improve on : could keep the airflow running when the aircraft is parked it becomes congested . Could ask the pilot to address the... See more

Rated 4 out of 5 stars

I mostly take fly Jinnah for domestic travel. Issue is that when i purchased seats online as per my own choice. Passenger come with different seat numbers ask to change the seat as they want to sit to... See more

Rated 4 out of 5 stars

I travelled from Karachi to Islamabad on 9P674 on 16 Oct 25. Overall experience was good. At least courtesy demands that those passengers who did not opt for any meal, they at least be served with wat... See more

Rated 4 out of 5 stars

Check in was smooth, however the staff wanted to close the counter and shift us to the back of another que, due to shift timing. However we insisted to stay and they cooperated. There was no annkuncem... See more


Company details

  1. Airline

Written by the company

Fly Jinnah is a Pakistani airline and a joint venture company between the Lakson group and Air Arabia Group. Based in Pakistan, Fly Jinnah follows the successful low-cost business that focuses on offering comfort, reliability, and value-for-money air travel.


Contact info

3.7

Average

TrustScore 3.5 out of 5

253 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

FlyJinnah is Great

Almost everything is great from regular smooth flight schedule to flight hygiene, professional conduct both by operations & personnel's turnout, reasonable fares as compare to other airlines, crews, perfect takeoff and landing operations etc

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

First time flight with Fly Jinnah - very pleased

First time flight either Fly Jinnah. Smooth checking - and boarding - islamabad airport layout makes this a smooth experience - on board very clean and comfortable cabin -I fly very frequently and this a budget airline would put European scheduled airlines to shame - very good food selection. Excellent overall - I will always fly this airline when I have a choice.

April 17, 2026
Unprompted review
Rated 4 out of 5 stars

My experience for Domestic flight was…

My experience for Domestic flight was great. Very easy service and helpful staff .

However, I would request that FlyJinnah update their app, as they request passport for domestic check-ins as well, whereas you use the National ID for registering via web.

April 17, 2026
Unprompted review
Rated 4 out of 5 stars

Excellent service from check in to…

Excellent service from check in to baggage collection. Some points to improve on : could keep the airflow running when the aircraft is parked it becomes congested . Could ask the pilot to address the passengers sooner rather than one hour after take off, it allows passengers to relate and connect with the Fly Jinnah team

April 14, 2026
Unprompted review
Rated 2 out of 5 stars

FJ team AoA,

FJ team AoA,
During the flight my elder sister suffered in high fever & we asked for a blanket due to shivering. But the cabin crew informed that we have to buy it for 2 thousand rupees. Which is absolutely ridiculous & unfair as passenger might don’t have money. So she kept shivering throughout the flight, but the blanket was not provided. There must some curtisy or relaxation for a patient in flight. Regards
* Hope I receive a reply to my request.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Best customer service

Reservation and payment procedures are simple and smooth. Customer service agents are exceptionally well trained and eager to find the bear possible solution.
Planes are well maintained. Comfortable seats.
Overall, there's nothing that can be pointed out as adverse negative. Highly recommended.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I mostly travel with Fly Jinnah, and my experience is always positive. However, there is a need for more meal options, especially since I have a gluten allergy. Sometimes, it can be challenging to find suitable meals due to limited choices. Overall, I am satisfied with the staff and the service provided.

April 9, 2026
Unprompted review
Rated 3 out of 5 stars

I am traveling fly Jinnah regularly and…

I am traveling fly Jinnah regularly and find very good in services. First time I experianced bad from help line where i asked a question that i didn't received message for change in schedule of flight. I get replied that we have send message to you so you may go to check your mobile which could be demage. This statement from flyjinnah hurted me a lot.

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

The whole end to end process was great with the exception of Skytime. The Flight Supervisor, Rana Asad, at Lahore Airport, was very helpful and good in his customer service skills. Airline should have more people lile him.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

I have a pleasant experience with the…

I have a pleasant experience with the Indonesian captain of flight no 9P811 flying from faisalabad to karachi on 30 April he has done such a smooth landing and a perfect takeoff. I am very satisfied 😌 ☺️.
And crew members are also polite.
Keep up the good 👍 work.

March 30, 2026
Unprompted review
Rated 4 out of 5 stars

Ethical

Ethical, energetic staff, well dressed and polite.
However, during last flight to Karachi taking off from Faisalabad Airport (16:05 hrs) , I felt plane got a little waved (right,left) seconds before front wheel detached from ground.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fly Jinnah is exceeding my expectations - Pakistan Zindabad

Fly Jinnah is exceeding my expectations. I have been traveling on Fly Jinnah between Saudi Arabia and Pakistan since 2022 and their service is par excellence. Their website is so much user friendly; flights are mostly on time or they inform well in advance in case of any changes, their staff is courteous, planes are new, clean and comfortable, in-flight entertainment and flight information system availability on the in-plane Wi-Fi is great and so convenient. Wish them more success and prosperity.

April 11, 2026
Unprompted review
Rated 4 out of 5 stars

Fly Jinnah is the best choice

Overall it's a pleasure traveling with Fly Jinnah. The flights are consistently delayed whenever I have flown Fly Jinnah. Checkin experience is always good. The cabin crew is friendly and professional. The ground staff at boarding are just ok.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Ticket prices are very reasonable

Ticket prices are very reasonable. Planes are in very good condition. Most of their flights are on time. In future if they will add wide body planes in their fleet for international flights it will be more beneficial for Fyljinnah.

April 10, 2026
Unprompted review
Rated 4 out of 5 stars

Flight was on time

This was the first time I used Fly Jinnah from Lhr to Khi. The check-in was smooth, and the flight was on time. The crew members were helpful and cooperative. But despite being a budget airline, the fare was on the higher side. And, overall, I would recommend my family and friends to choose Fly Jinnah for domestic travel.

April 5, 2026
Unprompted review

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