PLAY airlines 

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See what reviewers are saying

Rated 1 out of 5 stars

This company went bankrupt and stole all of my money! More than 600 euros! It has never cared to send me an e-mail and in the 2 months before it announced bankrupcy it had NON-STOP adds on youtube as... See more

Rated 4 out of 5 stars

Almost perfect Pros: - easy check in the app - boarding pass upload to Google Wallet - communication - willing crew members Cons - bad synchronisation between the app and the website (after... See more

Rated 5 out of 5 stars

I love Airbus, and PLAY seems to love Airbus too! -I don’t think there is another brand of aircrafts in their fleet. Flights are affordable, staff efficient and friendly, and the way they act, how t... See more

Rated 4 out of 5 stars

Decent no-frills airline. The airplane was very clean and practical, the boarding was smooth and the staff was friendly. The only thing was that the check-in desks weren't open till very late at Kefla... See more

Company details

  1. Airline

Written by the company

PLAY is a new Icelandic low-cost airline operating flights between North America and Europe. PLAY offers low-cost flights and a safe and pleasant journey in our new and comfortable Airbus aircraft. At PLAY, safety is the name of the game. Our other core values are on-time performance, simplicity, happiness, low prices, and safety. Yes, we said safety twice because that’s how we play it.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I fly play quite often because I travel…

I fly play quite often because I travel to Europe at least quarterly. I find the aircraft to be very nice. It’s new. I trust Airbus over Boeing so I’m very happy with that. The cabin crew is always very helpful very pleasant and I love their uniforms.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

The staff were all amazing

The staff were all amazing. The prices for snacks were certainly fair. My one complaint is, the flight was soooooo boring. No movies or tvs. They need to consider offering wifi, even if they charge for it.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

The pilots are real professionals

The pilots are real professionals, I have flown with different airlines, but I have never seen such a marginal landing of an airplane, these are truly professional pilots.
boarding is very fast. flight attendants are very polite and beautiful.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable airline with the cheapest…

Reliable airline with the cheapest tickets available from US to Europe. I've flown with PLAY several times from Washington DC to Iceland to France and it went smoothly every time. Great service, comfort and reliability for the price.

June 16, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing

Staff onboard were as always fantastic. The seats are from an old 1980s bus. No screen for entertainment in this day and age. $3:50 for a small tea/coffee, no wonder you are pulling out of North America. Here's a hint of "free" advice look to Ryanair and learn. Sorry but I have got burned by play to often.

July 19, 2025
Unprompted review
Rated 4 out of 5 stars

I like flying with this company.

I like flying with this company. They are for most flights on time and have very good service both for boarding and on board. However, what irritates me are long ques to check-in and baggage drop in airports like Malaga and Barcelona. And too often just 2 of 4 desks manned. That said.... It is some time I have needed to fly this leg so it might be better now. If so I would give them 5 stars. Is the in flight service expensive? Sure, but so is the same service in any other air company I need to travel with. I recommend them if you need to fly to and from Iceland. I use them when ever I have the option.

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

I booked the extra luggage for the…

I booked the extra luggage for the return instead of departure flight and the staff at the airport was unable to change it across to the departure leg and I was made pay double €110 to have it added for the departure.

July 10, 2025
Unprompted review
Rated 2 out of 5 stars

The chairs need upgrading

Everything with Play was good or acceptable EXCEPT for the seats! The seats were extremely uncomfortable!! Granted, I was not expecting a fully cushioned massage chair, however, the seats were very still, tight, and the legroom was almost nonexistent!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

They are great

They are good. I like the.. lowcost and reasonable, supringly good food. Iceland airport is very calm during the transfer. Please keep the bwi flights going please, I use them every 2 months.

July 12, 2025
Unprompted review
Rated 1 out of 5 stars

I bought an extra lugagge 10 days…

I bought an extra lugagge 10 days before the trip. The website did not tell it covered just one way, but the price was the same as the one I had paid when booking the flight. I double-checked that at the desk, before departure. The assistant told me the bagagge was back and forth. At my return, they said just one way was bought and had to paid another lugagge, at a higher price. No one from the airline to talk to. In addition, on the aircraft, for a 4:30 hours flight, not even water is provided. Worst experience ever.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

I had no problems with my flight

I had no problems with my flight. Professional staff and amazing flight crew. Aircraft was clean and more comfortable then I thought. I was so happy the seats reclined!!! I was able to take my carry on bag for a small fee and a personal backpack at no extra charge. Thank you Play Airline ❤️

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

You get what you pay for

The flight itself was fine. Timely and no travel related issues into and out of Boston.
However, you get what you pay for. Uncomfortable seats and the absolute rudest passengers ever! You pay low class, you get low class people. The children were running up and down the aisle the entire flight yelling like they were on a playground. The flight attendants did nothing to try to contain the unchecked daycare situation. One woman actually stood on the armrest of my daughter's seat to retrieve her bag in the overhead compartment while my daughter was in her seat! She literally stepped on my daughter to get her bag! When I confronted the woman, she got indignant with me. I should have had her arrested for assault when we landed, but I just wanted off of that plane so badly I didn't bother. I cannot over emphasize how rude and loud those children were (and there were lots of kids) and how awful that made the flight. The kids were running around with food, dropping it everywhere, so by the end of the 5 hour flight it looked like we had traveled in a dumpster. Again, the flight attendants did nothing. They stood in the back chatting with each other while the playground pandemonium took place. There is no first class option so you are literally stuck with the international trashy, rude, inconsiderate, entitled crap that can only afford bargain basement travel. I learned my lesson and will pay a few extra bucks on a different airline for a pleasant flight.
On another note, Iceland is amazing and I did not let my Play experience ruin the truly exceptional time we had in Iceland!

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience flying from Dublin to Stewart New York

Had a great experience flying from Dublin to New York. Listen, you get what you pay for seat wise - not super comfortable but not the worst. The loveliness of every single staff member I encountered made up for less leg room and seat padding. Honestly, every single person we interacted with was lovely - which is more the. I can say for any other airline I’ve ever flew. Flights were all on time and all luggage made it through!

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience flying…

I had an excellent experience flying with PLAY! The crew was very friendly, the flight was on time and comfortable, and the whole process — from check-in to landing — was smooth and efficient. I was also pleasantly surprised by the great value for money. I will definitely fly with PLAY again and highly recommend it! ⭐⭐⭐⭐⭐

July 15, 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT FLY with PLAY AIRLINES

Do NOT FLY with PLAY AIRLINES. Walk/paddle/drive ANTHING other than this airline. If you are going from the US to Iceland...that 6 hours is hellish...the 3 hours to and from Paris France is fine. I am not given to panic attacks but I had to talk myself down from 2 of them...In a plane full of okay seats...my daughter and I got stuck in the last 3 seats on the back of the plane which were smaller then the other seats...and then the third seat was occupied by someone whose bulk took up 1/3 of my tiny seat. SO FOR SIX HOURS I had 2/3 of the tiny seat to sit in...I could not even put down my tray table due to the person beside me. It was not his fault...he begged to be moved to a more appropriate seat. The stewardesses would not let him move. It was truly horrific...I was not claustrophobic before flying with Play airlines...but I have since developed an aversion to enclosed/closed off spaces. I am considering my options.

July 12, 2025
Unprompted review

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