FN Worldwide Removals Reviews 51

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Items very poorly packed and a number of breakages found due to this, all totally avoidable. It is negligent to pack a heavy metal bracket in with pictures in a picture box.

Company replied

Rated 2 out of 5 stars

Purchased from these people multiple times before, got the accounts, but yesterday I purchased 100 1+ skin accounts and 1 20+ skin account, guess what, I received all the accounts. 101 of them, AND NO... See more

Rated 1 out of 5 stars

Awful!! I could go on for weeks but thoroughly unprofessional apart from the guys that actually did the packing and unloading who were amazing and were very used to saying sorry on behalf of the compa... See more

Company replied

Rated 2 out of 5 stars

It was great until i lost the account a year later and i cant get another or get the same account back as the email has been deleted either by lovi or by mick from fnworld in 2021 on april 14

Company replied

Company details

  1. Shipping Company

Information provided by various external sources

FN Worldwide are a leading removals and storage company with over 35 years of experience. We offer removals, storage & shipping services around the world.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

51 reviews

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Rated 2 out of 5 stars

Purchased, received, invalid

Purchased from these people multiple times before, got the accounts, but yesterday I purchased 100 1+ skin accounts and 1 20+ skin account, guess what, I received all the accounts. 101 of them, AND NONE OF THEM WORKED, I dm’d on Instagram, and they haven’t replied after a day, I need these accounts to get sorted otherwise I have just wasted a lot of my bitcoin

August 26, 2023
Unprompted review
Rated 2 out of 5 stars

I lost the account and wont get it back or another account

It was great until i lost the account a year later and i cant get another or get the same account back as the email has been deleted either by lovi or by mick from fnworld in 2021 on april 14

February 16, 2022
Unprompted review
FN Worldwide Removals logo

Reply from FN Worldwide Removals

Dear Ordea Duberry, We have no name of a removal customer under your trust pilot name. Therefore, we strongly feel that this review has been written for a different company. If you feel that this is not the case please email me at info@fnworldwide.com so that we can further investigate your review. We wish you all the best, FN Worldwide Ltd.

Rated 3 out of 5 stars

I’m not sure cuz this guy never sent my…

I’m not sure cuz this guy never sent my information of the account yet it said this email does not exist and what if he does not send the account information?

September 10, 2019
Unprompted review
FN Worldwide Removals logo

Reply from FN Worldwide Removals

Dear Peter,

Unfortunately, we are unable to understand your review. However, we notice from your rating that you are not happy. If you would like to confirm your details with us. I'd be happy to assist in resolving any issue that you feel was made. We move a lot of customers, therefore, we are unable to identify your job.
Yours sincerely,
Phil (Customer Support Manager).

Rated 5 out of 5 stars

One of the smoothest removals Grantham to Cheshire

One of the smoothest removals I have experienced, nothing was to much trouble, very pleasant removal team,no damage & nothing was to much trouble, would recommend to anyone *****P:S Big thank you to Pete (driver) & Neil (office) for going over & above in there help.

March 26, 2019
Unprompted review
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Reply from FN Worldwide Removals

Dear Colin.
Boom, boom, boom. Firstly, thank you for taking time out of your day to write just an incredible review. A lot of the extra effort that our drivers and porters do day to day, further making your move just that little more stress free never gets back to us unless the customer lets us know. So, we very much appreciate your feedback. The team at FN Worldwide Removals would like to wish you all the best in your new property. Yours sincerely, FN Worldwide Removals.

Rated 5 out of 5 stars

Punctual, cheerful, effective

An experienced company - understanding, explanatory staff in the face of set backs not to do with them. Calm, punctual, cheerful removal men did their job effectively and respectfully - despite access problems and having to park some distance from the property.

December 6, 2018
Unprompted review
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Reply from FN Worldwide Removals

Dear Georgina
Thank you for taking the time in writing us a review. We are overwhelmed by your positive feedback. We like to wish you all the best in your new home. Yours sincerely, FN Worldwide Removals.

Rated 5 out of 5 stars

Flawless

Great Service, from the surveyor to the removal crews. I could not fault the service we got.

December 5, 2018
Unprompted review
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Reply from FN Worldwide Removals

Dear Customer.

We very much appreciate your review and are pleased that we managed to provide a 'Great Service'. Thank you for taking the time to write us a review. We would like to wish you all the best in your new property. Yours sincerely, FN Worldwide Removals.

Rated 5 out of 5 stars

A great service

A great service, done extremely well moving to Berlin from London, well done all involved and thank you

December 5, 2018
Unprompted review
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Reply from FN Worldwide Removals

Dear Mr Price,

Thank you. Wir wünschen Ihnen alles Gute in Ihrem neuen hause. Mit freundlichen Grüßen, FN Worldwide Removals.

Rated 5 out of 5 stars

Very professional and helpful!

We had a few issues getting our keys for our new property, however, the team did a great job unloading everything in such a short time. I have moved a lot in the past and this company was the best by far! The team should be proud.

December 5, 2018
Unprompted review
FN Worldwide Removals logo

Reply from FN Worldwide Removals

Dear Andy,

Thank you for taking the time in writing us a few. We are overwhelmed by your positive feedback. We like to wish you all the best in your new home. Yours sincerely, FN Worldwide Removals.

Rated 1 out of 5 stars

Unacceptable

Firstly, the surveyor and removal men were lovely and very friendly.

But then when it comes to staff in the branch office they were rude and telling me that our things had not been packed into a container after 3-4weeks of been at your branch because you had issues getting a container to pack our things into due to Brexit. Which is absolutely disgusting and lies.

Then after chasing numberous times to not be told anything then to be given wrong dates etc again is wrong and disrepectful to myself.

You have now had our belongings for 7weeks, which is the end of your time scale and we are still waiting for delivery. To then find that a friends items that got collected 5days after ours have already been delivered and we are still waiting.

All of our babies items are packed in our belongings and have now had to go out and purchase more, leaving us out of pocket, due to originally been advised that our belongings would be here the week we arrived to then be told that it won’t be until 3weeks after this.

I am seriously unhappy with how we have been treated and the lack of contact from yourselves. We have had no contact from your company at all, my wife has had to chase constantly for information to then be giving lies and wrong information by your staff.
This is just wrong and unacceptable.

November 27, 2018
Unprompted review
FN Worldwide Removals logo

Reply from FN Worldwide Removals

Dear Customer

We uphold both a caring and professional approach to all our customers, from start to finish. However, we can only sincerely apologise that your belongings haven't yet returned. As advised from your contracted quotation, transit times can take between 5-7 weeks from your collection. As we are only a small part within your contracted relocation we try very hard to make sure everything runs smoothly, for example, surveying and the collection. However, this becomes even more challenging when we are incorrectly allocated shipping containers and are further restrained to catch up any uncontrollable delays with shipment having further congestion delays at Felixstowe port. We fully understand the importance of having your belongings, and can only apologise that we are unable to help speed up the shipment company and delivery. To reassure you once the items leave our depot we are completely restricted if shipment and/or delivery experience any further delays to your items. We value everyone's feedback, and I sincerely apologise that you feel mistreated by the delays. If you would like to personally speak with myself, I'd be more than happy to reassure you of our BAR, FIDI and MIA standards.
Yours sincerely, F&N Worldwide (reply written by Philip).

Rated 4 out of 5 stars

This was my second time moving my…

This was my second time moving my family in the course of my of my job it was last min but eurogroup were very helpful in sorting things out. I would say it ran smoothly.

November 23, 2018
Unprompted review
Rated 3 out of 5 stars

Not too bad but the staff was really…

Not too bad but the staff was really pushy to get things done and sometime didn't listen to what we wanted such as we wanted to bin something but they packed it or as it seems that one of boxes that we wanted has gone to storage. The mess they leave behind was a lot and all over the street which we had to tidy and the fact that when they used the toilet they messed around the seat etc and didn't bother cleaning up after themselves so all in all it was ok.

November 21, 2018
Unprompted review
FN Worldwide Removals logo

Reply from FN Worldwide Removals

Dear Customer.

Firstly, we apologise that your removals weren't completely stressed free. We fully appreciate that when your scheduled removals day comes around having all your items organised for storage, removals and regarding your feedback items to disregard can make the experience for you more demanding. We sincerely apologise that our crews didn't leave your property in the correct state and have noted the leftover packaging materials from moving other families on your street. We reassure you that this has not happened before and we will implement measures to make sure this doesn't happen again. We wish you all the best in your new home. Yours sincerely, F&N.

Rated 3 out of 5 stars

I would have given Eurogroup 5* but.....

I would have given Eurogroup a 5 star rating as the staff I delt with were brlliant, efficient, helpful and made the whole removals experience very pleasant. The lower 3 star rating comes from the length of time it has teken for my things to arrive I parted with my posessions on 9th October and was told only last week they only left the UK on 8th November. They are now en route and estimated docking into Cyprus is 27th .. 7 weeks since they left me. I then have to wait 4 working days for delivery to my home address putting delivery date at approximately 3rd december tbc. It will be 8 weeks since it left us.. I was told 5 weeks but a maximum of 7. Its a long time to wait when you have two very young children we have been on island for 4 weeks now and potentially still have another 2 week wait. we couldnt arrange for the removals to leave the uk any earlier as this was a very short notice posting with just 8 weeks to arrange. We were happy not to have things UK side but flew out 2 weeks after our things were collected. We estimated we would be without out things cyprus side for a couple or three weeks but 6 weeks overseas with two young kids and no posessions is too long.

November 21, 2018
Unprompted review
FN Worldwide Removals logo

Reply from FN Worldwide Removals

Dear Stacey

Thank you for taking the time to write us a review. We value everyone's feedback and are pleased that your experience was 'very pleasant'. Unfortunately, the delay to your belongings at custom is out of our control. This has become a nationwide issue with delays both for our private and commercial customers. We sincerely apologise for the inconvenience caused by this delay and will pass on any information to our customers regarding the progress of your goods. We hope that your belongings arrive as soon as possible. Yours sincerely, F&N.

Rated 5 out of 5 stars

Excillent service

November 20, 2018
Unprompted review
FN Worldwide Removals logo

Reply from FN Worldwide Removals

Dear Customer

We appreciate both good and bad feedback as we always strive to improve our service. However, 'Excellent service' is what we strive for every time. Thank you for taking the time in writing us a review. We would like to wish you all the best in your new home. Yours sincerely, F&N.

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