Focal Fact Reviews 217

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism and efficiency of the staff, highlighting their helpfulness and clear communication throughout the process. Many people appreciate the seamless service, noting that the company excels at matching expertise with client needs, leading to productive and relevant interactions. The user experience is frequently described as smooth and well-organized, with reviewers emphasizing the ease of the process from initial contact to project completion. Reviewers also consistently commend the prompt and accurate payment system, often noting that payments are received quickly and exactly as agreed. However, some people were dissatisfied with the client interaction, mentioning instances where calls were abruptly ended after their expertise was shared, or clients were rude.

What people talk about most

Staff

Consumers find staff to be highly professional, responsive, and well-organized, making the entire process... See more

Service

Customers consistently note positive experiences with service, highlighting the clear communication, prompt... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their overall experience as... See more

Customer service

People report positive experiences with customer service, highlighting effective communication and... See more

Payment

Clients share positive opinions on payment, consistently highlighting prompt and quick processing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my pleasure to be booked in as an expert by focalfact. Customer requierements were made clear upfront so that the calls could be very structured. The direct contact to Elena was always fr... See more

Company replied

Rated 5 out of 5 stars

The quality at Focal Fact is second to none. I have been impressed with this team from first introduction. They deliver impressive results whilst maintaining that boutique peronalised touch. I hope th... See more

Rated 5 out of 5 stars

My experience with Focal Fact was awesome. Client requirements were clearly given well in advance and which made my job easier. Amala was super helpful throughout the journey. Looking forward to work... See more

Rated 5 out of 5 stars

Just completed my first session as a consultant on Focal Fact. This was very well set up, with an appropriate client who I was able to help in my specific area of expertise. Payment was received the... See more


Company details

  1. Information Service
  2. Human Resource Consulting

Written by the company

Focal Fact is an expert network firm that helps professionals globally make better decisions faster. We connect leading industry experts with the world's top corporations. Our expert member platform allows professionals to share insights and expertise with those seeking to learn more about the topic. We are providing and enabling remote and live consultations with experts across every industry vertical, such as aerospace and defence, consumer goods and services, industrials, technology, healthcare, and many more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

217 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The Best Consulting Service

Among all the consulting services I've worked with, Focal Fact truly stands out as the best. I have consulted for quite a few companies, but none have been as efficient when it comes to building quick connections with their clients, sticking to scheduled meetings, and respecting all other agreements. Their efficiency truly impressed me.

May 2, 2025
Unprompted review
Rated 4 out of 5 stars

They found me through LinkedIn

They found me through LinkedIn. I was not aware of who they were so checked them out on the web. I signed up, spoke to their customer about the project they were running. Overall a good experience from the initial contact, reminders for the meeting and call itself.

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor - Avoid!!!

Very poor - AVOID. Do not waste your time with these jokers. Other reviews look bogus/self generated also…

March 11, 2025
Unprompted review
Focal Fact logo

Reply from Focal Fact

Hi Tom, we are not sure what warrants such a review so please do reach out to contact@focalfact.com to discuss

Rated 5 out of 5 stars

Strong network of engaging clients

Over the past few years, I've done a number of expert calls/interviews and by far, Focal Fact blew me away with a recent engagement. To back up a bit, I had not heard about this company, but took the leap and agreed to meet with their client. The call with the client was super engaging and they definitely had a well planned and thought out process to solicit the information needed for their research.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great collaboration

They demonstrated a high level of professionalism throughout the entire process, ensuring clarity, organization, and genuine respect for my input. Communication was smooth and efficient, and every step was handled with great attention to detail. I was impressed by their commitment to quality and the thoughtful way they approached each phase of the project. I would not hesitate to collaborate with them again and highly recommend them to other professionals seeking a reliable and well-structured partnership.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and easy to work with

I was contacted by Focal Fact as a subject expert for a consultancy call. From the first contact, through the interview stage, the set up of the call and the post call activities, Focal Fact were professional, competent and completely consistent in their support.

Every aspect of the engagement was executed with speed and effectiveness. It could not have been easier from my perspective and led to a feeling of trust and confidence in Focal Fact as an intermediary.

I was even sent a reminder, 30 minutes before the call was due.

In summary, I was impressed with the professionalism of Focal Fact and have no hesitation in commending them to potential clients.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great opportunity and excellent…

Great opportunity and excellent experience giving consultancy. Very simple process and completely reliable company. They strictly comply with the contract.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and effective consulting intermediaries

I was contacted by Focal Fact as a subject expert for a consultancy call. From the first contact, through the interview stage, the set up of the call and the post call activities, Focal Fact were professional, competent and completely consistent in their support.

Every aspect of the engagement was executed with speed and effectiveness. It could not have been easier from my perspective and led to a feeling of trust and confidence in Focal Fact as an intermediary.

I was even sent a reminder, 30 minutes before the call was due.

In summary, I was impressed with the professionalism of Focal Fact and have no hesitation in commending them to potential clients.

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable consultancy company

I was reached out because they matched me on a project that i had an excellent knowledge on. They were very professional, and the consultancy meeting I had with them were strictly focusing business and the project at hand. I am always happy to collaborate with such a professional people!

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

I had a long in depth call with a man…

I had a long in depth call with a man who was allegedly connecting me with a client interested in my field. It was meant to be 5 mins but took nearly 40mins. I was to be the expert. As others have said we discussed timings for appointments and recompense. Once he had got the information he wanted he ghosted me completely. This organisation are scamming people for their information. I suggest other people don’t waste their time doing the same. I’ve seen the company’s response to others below about normally closing the loop and I do not believe a word of it. Hollow apologies mean nothing to me.

February 24, 2025
Unprompted review
Focal Fact logo

Reply from Focal Fact

Our clients require us to ask all experts to confirm their level of knowledge in a particular field. We screen a person's knowledge based on those short questions (that do not take more than 5 minutes). We explain this clearly on the call with you that these responses are passed on to the client so that they can make a decision whether to organise a paid consultation with you or not.

If you have any questions, you can always reach us at contact@focalfact.com

Rated 1 out of 5 stars

Unethical behaviour - Archie Chakravorty

Unethical behaviour. I had an initial call with Archie Chakravorty who asked me a series of questions to ensure I'm an expert on the subject matter required by the client. We discussed time slots and compensation for the meeting as well but there was radio silence post our call. Not even a courtesy note informing me that the scheduled client call is no longer happening

February 3, 2025
Unprompted review
Focal Fact logo

Reply from Focal Fact

We are very sorry to hear about this situation.
We do our best to close the loop and provide feedback when the client decides not to move forward with the project.

Due to the dynamic nature of the industry it is often not possible to provide due feedback as projects pivot rapidly and without much notice.

Rated 5 out of 5 stars

Exceeding Expectations

Focal Fact and the supporting team (Natalia) exceeded expectations. Transparent, informative, prompt and helpful! Thank you Natalia and team!

February 5, 2025
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you very much for this review!

Rated 5 out of 5 stars

Top Notch Engagement

Great experience, very communicative and precise. Did exactly what they said and followed up prior to and after the consulting engagement. Very smooth and highly recommend

January 15, 2025
Unprompted review

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