Focal Fact Reviews 217

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism and efficiency of the staff, highlighting their helpfulness and clear communication throughout the process. Many people appreciate the seamless service, noting that the company excels at matching expertise with client needs, leading to productive and relevant interactions. The user experience is frequently described as smooth and well-organized, with reviewers emphasizing the ease of the process from initial contact to project completion. Reviewers also consistently commend the prompt and accurate payment system, often noting that payments are received quickly and exactly as agreed. However, some people were dissatisfied with the client interaction, mentioning instances where calls were abruptly ended after their expertise was shared, or clients were rude.

What people talk about most

Staff

Consumers find staff to be highly professional, responsive, and well-organized, making the entire process... See more

Service

Customers consistently note positive experiences with service, highlighting the clear communication, prompt... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their overall experience as... See more

Customer service

People report positive experiences with customer service, highlighting effective communication and... See more

Payment

Clients share positive opinions on payment, consistently highlighting prompt and quick processing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my pleasure to be booked in as an expert by focalfact. Customer requierements were made clear upfront so that the calls could be very structured. The direct contact to Elena was always fr... See more

Company replied

Rated 5 out of 5 stars

The quality at Focal Fact is second to none. I have been impressed with this team from first introduction. They deliver impressive results whilst maintaining that boutique peronalised touch. I hope th... See more

Rated 5 out of 5 stars

My experience with Focal Fact was awesome. Client requirements were clearly given well in advance and which made my job easier. Amala was super helpful throughout the journey. Looking forward to work... See more

Rated 5 out of 5 stars

Just completed my first session as a consultant on Focal Fact. This was very well set up, with an appropriate client who I was able to help in my specific area of expertise. Payment was received the... See more


Company details

  1. Information Service
  2. Human Resource Consulting

Written by the company

Focal Fact is an expert network firm that helps professionals globally make better decisions faster. We connect leading industry experts with the world's top corporations. Our expert member platform allows professionals to share insights and expertise with those seeking to learn more about the topic. We are providing and enabling remote and live consultations with experts across every industry vertical, such as aerospace and defence, consumer goods and services, industrials, technology, healthcare, and many more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great first experience Focal…

I had a great first experience with Focal Fact. They reached out and matched me on a client project that was an excellent fit. Communicating and coordinating with Natalia from their team was easy and effective. Hoping to do more work with them in the future.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great consultation on a subject

I had a great consultation on a subject close to my expertise and the engagement with my contact Feril went very well, very responsive and round the clock which is important as many timezones were involved.

Although hours spent was more than initially estimated, it was very worthwhile and payment was received relatively quickly. Will definitely want to do work together again.

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

I had a consultation as a expert for Focal Fact

I had a consultation as a expert for Focal Fact in January 2025. The experience was great. The Customer Success Manager, Natalia, was clear and responsive in her communications. The consulting session went without a hitch. The payment was straightforward and prompt.

January 4, 2025
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you so much! We will make sure to let Natalia know of the outstanding work she is doing!

Rated 5 out of 5 stars

I was impressed with the efficiency and…

I was impressed with the efficiency and quality of focalfact. Their service is not only quick but also spot-on, addressing all my needs with precision. What stands out even more is their payment process—it's incredibly swift and hassle-free. Highly recommend their services for anyone looking for reliability and speed!"

December 11, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you very much for your feedback - we highly appreciate it!

Rated 5 out of 5 stars

Impressive Focal Facts

I initially responded to Focal Facts' first contact with me with mixed feelings. I was really skeptical about the whole consultation thing, though I eventually agreed to consult for their client - ostensibly, a foreign, post-graduate education provider seeking local market insights. My contact person, Archisman was simply awesome. His professional touchpoints via calls, WhatsApp and emails were nothing but impressive. I got paid within timelines and I look forward to doing more business with Focal Facts. Of course, I confidently recommend Focal Facts to others. Dr. Taofeek Akinola, formerly of the University of Ibadan

December 4, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you very much for your feedback - we highly appreciate it!

Rated 5 out of 5 stars

Very responsive

Very responsive

From start to finish, Focal fact were highly responsive in terms of their requirements, sent reminders in advance of the client meeting and paid promptly

November 22, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you very much for your feedback - we highly appreciate it!

Rated 5 out of 5 stars

Excellent experience working with…

Excellent experience working with Feril, connected to the client easily and payment made the next day. Wouldn’t hesitate to work with Focal Fact again and have asked to stay on their books.

November 14, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you very much for your feedback - we highly appreciate it!

Rated 5 out of 5 stars

Professional and trustworthy

I was pleasantly surprised by the experience. The consultation was efficient & the payment came through promptly. Good help from Naman. Highly recommend!

October 7, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you very much for your feedback - we highly appreciate it!

Rated 5 out of 5 stars

I have had a really great experience…

I have had a really great experience with the firm. Feril Sheth guided me thorough the process, making it efficient and easy to understand. Would definitely work with this firm again.

October 14, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you very much for your feedback - we highly appreciate it!

Rated 5 out of 5 stars

Great experience and professionalism

It was a great experience working with Ashish Raj from Focal Fact. He has reached out to me about providing my procurement expertise to his client. After I had agreed, within an hour Ashish called me, gave clear instructions and scheduled our zoom meeting. Next day, I gave my insights and consultation to the client. Ashish reached out right after with positive feedback and sent me immediate payment instructions. Next day he transferred my payment. I have to say I am very impressed with Focal Fact organization and professionalism. Whether you are a client looking for expert insights or an expert consultant, I would highly recommend working with Ashish and Focal Fact.

October 22, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you very much for your feedback - we highly appreciate it!

Rated 5 out of 5 stars

Concise and effective

The due dilligence and onboarding procedure were done seamlessly and very professionally by the team, with only the necessary information to keep to tight deadlines and having a great understanding for my competing time needs. All the background information had been expertly provided so that the consulting session got off to a great start without much need for off-ramp contextual explanations. The service too was very cordial.

October 21, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you very much for your feedback - we highly appreciate it!

Rated 5 out of 5 stars

Great experience with Focal Fact

My experience with Focal Fact was both rewarding and enlightening. Focal Fact was highly professional and straightforward. Their emails and instructions were clear, responses were timely, and payments were processed promptly. I would be happy to consult with them again.

September 6, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you so much for sharing this with us, until next time!

Rated 5 out of 5 stars

Focal Fact is a wonderful group to work…

Focal Fact is a wonderful group to work with. Emails and instructions were very clear, timely responses and payments were cleared within a week. Would love to consult for them again.

August 27, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you very much! Until next time!

Rated 5 out of 5 stars

I recommend Focal Fact as a source of expert knowledge

I recommend Focal Fact as an alternative to finding key information when developing new projects. This platform allows teams of experts and entrepreneurs looking for in-depth and specific market knowledge to connect. I have worked for Focal Fact as a consulting expert and it has been a pleasure to do so. Clear, practical and fast communication. If you act as an expert, clients value, appreciate and respect the opinions you provide and they serve as a valuable help for their business. In addition, payment for consulting is fast and efficient.

August 21, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you very much! Until next time!

Rated 5 out of 5 stars

Great Opportunity to share Knowledge

I had the pleasure of serving as a consultant for Focal Point Company, where I focused on providing my expertize in the Order to Cash (OTC) processes. My experience was both rewarding and enlightening, and I would like to share my insights.

From the outset, the team at Focal Point was welcoming and open to collaboration. They demonstrated a strong commitment on providing ideas to the client on improving their OTC processes, which made my role as a consultant both impactful and fulfilling. I was able to provide some ideas on how to structure some departments, including order management, collections, cash application and customer service.

Great Experience for me, hopefully will get in touch again in the future.

July 29, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you very much! Until next time!

Rated 5 out of 5 stars

Honest And Trustworthy

Honest, trustworthy organization that provides expertise to those who need it at competitive rates.

July 25, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you very much for your feedback - we highly appreciate it!

Rated 5 out of 5 stars

Consulting for Focal Fact

I have been a global aviation consultant for more than 10 years and for the last several years I've been consulting on various global aviation projects for Focal Fact.

In my interactions with the Focal Fact team members, I have found them to be very ethical & professional.

They have been a pleasure to work with on all my consultations.

There have never been any issues with regard to arranging the date and time of my consultations or with receiving payment for my services.

Focal Fact has always done an excellent job of pairing my background and experience with clients that desire/require my subject matter expertise.

I highly recommend Focal Fact to potential consultants as well as potential clients.

#focalfact #insights #expertnetwork

July 2, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you so much for this feedback - until next time!

Rated 5 out of 5 stars

Great experience

Working with focal fact was a professional and seamless experience. They reached out through LinkedIn with an opportunity to consult on a relevant topic and the coordination was smooth. They were communicative and easy to work worth and payment came through within a week. Would absolutely work with them again.

July 16, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you so much for this feedback - until next time!

Rated 5 out of 5 stars

The discussion was very relevant

The discussion was very relevant, the questions very well asked. The topics well identified.
Real substantive topics were discussed. The research is well targeted. The time allotted was respected.
The interlocutors are very professional and very clear.
In short, a very synthetic but precise exchange.

July 5, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you so much for this feedback - until next time!

Rated 5 out of 5 stars

Good!

Was contacted through LinkedIn and had a thorough explanation of how this works. After some consideration I accepted the request and was days later booked in a meeting.
10/10 would recommend.

#focalfact #insights #expertnetwork

July 2, 2024
Unprompted review
Focal Fact logo

Reply from Focal Fact

Thank you very much for your feedback - we highly appreciate it!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look