Fohen Reviews 1,611

My first 3-in-1 booking water tap. Looks great and love the functionality but now need to replace after just three years’ use, which is obviously disappointing for a £600 tap. The safety feature h... See more

UPDATE- I have now been refunded in full thankfully. I completely understand about it being the delivery companies failure in the first instance but I shouldn’t have had to wait until you finishe... See more

We purchased our Fohen Flex Matt Black 3-in-1 Instant Boiling Water Tap in October 2021. Within 5 days of installing it, the torsion spring in the boiling water handle broke so we emailed and... See more

Spent £600 on one of Fohen's taps, a year and a half later it's falling apart. The safety spring in the boiling tap has gone. The main tap lever keeps coming off despite tightening and gluing. It's ju... See more

If I could give 10 Stars for my experience with Fohen I would. They have gone absolutely above & beyond to ensure I’m happy with my instant hot water tap. I wanted to swap for a different colour & Ism... See more

We purchased the Fohen tap kit when there was a offer but even without the offer it is still very competently priced. I would normally do the plumbing myself but on this occasion I paid a plumber to... See more

I ordered wrong replacement boiler for Hot tap , rang Fohen they were fantastic I required an adapter normal cost £20 which they sent me free of charge and it was delivered next day . Also gave gre... See more

Great tap, looks great in our kitchen replacing our old one which was on its last legs. Plumber remarked on how easy it was to fit so hoping it lasts us well. Ordering was easy and arrived in a few da... See more

A speedy delivery combined with an excellent price demonstrated excellent customer service. The hot tap provides instant hot water compared to my ridiculously slow old system. We use it to make hot dr... See more

A great alternative to other instant boiling water taps and this design is more in line with our preferences. Having a separate tap for the boiling water is both a good safety measure and practical, e... See more

We have had our beautiful brass fohen hot water tap for three years now, and it is honestly one of the best things in our in our house. We use it for tea, coffee, pasta etc. and it’s brilliant.... See more

Ordering process was easy and was kept in the loop on delivery etc. Item packed really well, and installation didn’t take too long. So far been using it for 1 week, it’s been excellent and no issu... See more

I recently bought taps from Fohen, and I can confidently say they live up to their reputation as Britain’s best boiling taps. The quality is outstanding sleek design, reliable performance, and the... See more

Love my hot water tap, so glad we decided to buy one from Fohen, great prices for superb quality. Quick delivery in lovely packaging. So pleased, wouldn't hesitate to recommend.

Very impressed my the level or care and proactiveness from the Fohen team. I needed to replace a filter but the filters all renewed up new models. Confused I called Fohen. They answered immediately an... See more

I am extremely happy, the item arrived very quickly. It was very well packaged and contains everything you need to install it. The quality of the product feels great but I have only experienced a fe... See more

Excellent tap. We have filtered & boiling water. The price made a boiling water tap accessible to us & I am so pleased. We do not need a kettle on the worktop now & making hot drinks for people is jus... See more

I ordered a pack of "3 Carbon Pure Water Filters for Instant Boiling Water Taps" with no delivery charge - so they would arrive in about 3 days. Unfortunately, I then realised that I would not be a... See more

Absolutely a Game Changer! This hot water tap has been a total lifesaver. The quality is outstanding, and the convenience it brings to my daily routine is incredible. On top of that, the customer ser... See more

In my opinion... Do not touch with a barge pole. Terrible product- hot tap faulty from day one. I had to spend more on plumbers installing and fixing the tap, than the £749 original cost. Aft... See more

I bought this tap last December it worked until the beginning of February and Fohens have ignored me totally since with the exception of preforming spurious tests which have proven to be futile in... See more

I’ve had a Fohen hot water tap for two years. It’s now continuously running (video available). I spent weeks and weeks in email communication with Fohen who were slow to reply and (like their produc... See more

Avoid this tap after two years the wires inside the taps started leaking. We thought it might be the filter bought new filters and the leak continued phoned the company and they told us it was their b... See more

We ordered some filters for hot water system, they came with a modified filter and kit, there is a problem with it, so I rang their so called helpline several times, no one answers it, left a message... See more

I would not recommend this company at all. I ordered a tap that clearly stated on the description had a pull out spout. When it arrived it came with no instructions, when I emailed to ask how it worke... See more

Awful, do not waste your money and buy a Fohen tap. They change the size/shape of the cartridges constantly and you're left with having to buy/chase new fixings! It's an absolute waste of time and m... See more

You can see my original review below. It seems this is the only effective mechanism as I was sent a new boiler within 10 mins of the 1st review. As an update the new boiler worked for almost a day be... See more

After Fohen changed the water filter supplier my boiling water redundancy lock no longer worked, allowing boiling water to continue to pour out of the tap even after the tap turned to closed. Aft... See more

Despicable company employees. No manners or respect. Especially from Ismail who has not an ounce of sales knowledge. Lied to by telling me they respond to emails in a few days as stated on their... See more

Please do not buy this product. My tap has never fully worked properly , they are quite good at sending a replacement but never a refund. The communication is slow and hard work. I’ve had to go b... See more

Before Fohen were taken over, if I had an issue they would help and send me the parts free of charge. I bought a new filter and installed as per instructions, then the issues began. My boiling tap lev... See more

We’ve had a Fohan tap for two years and have been happy with it, changed the filter a few times and after doing that the water is perfect. However I recently purchased a replacement water filt... See more

The boiler supplied was the EU-plug variant. I raised this as a UK safety/compliance concern (UK plug requirements for domestic appliances) and asked to return/reject the order. Fohen refused t... See more

Ordered a 4-1 hot tap from fohen. The tap has been leaking from installation. Have tried contacting their customer services 40-50 times via phone over a 3 week period and yet to have someone answer th... See more

Where to even start, purchased this boiler through with new kitchen in 2023, was not installed until November as kitchen was delayed, the kitchen fitter i used seen the Fohen brand and said to me... See more

Brilliant 4-in-1 flex tap which fits perfectly into my new kitchen. The installation was a little tough as the instructions had changed from what was included due to a change in fixings. Once I cont... See more

Fohen is under new management- happy to report they are super helpful, called me back quickly and sold me spares for my tap rather than me needling a whole new unit. Very happy they are back providing... See more

Since the new management took over at Fohen, the place has improved considerably. Staff are friendly and knowledgeable, the customer service is 10/10. If you haven’t been lately, definitely worth a vi... See more

Have had the boiling water tap fitted and working for the last 6 months and I am very happy with the product. I really have no complaints about the tap or boiler itself but I found the inline water fi... See more

I recently purchased a tap and installation from Fohen-right as the company ceased trading. The installation is sub contracted to Zip so it went ahead, sadly the tap leaked and couldn’t be repaired.... See more

Fohen (taps) were so helpful in helping me to obtain the correct part for my daughters tap . They even went that extra mile to send the part by "Next Day Delivery "

We love our new Fohen hot water tap, it arrived pretty quickly, we had our own fitter so that was easy enough and overall it works brilliantly. If we have any criticisms at all it’s to do with the lig... See more

Quick delivery and good quality product. Excellent value for money compared to main brands. Easy to install and gets plenty of use without any issues. Hot enough for making tea and coffee. Flowrate fa... See more

Great customer service! I bought a tap years ago. They replaced a faulty part no questions asked back in the day. Now I moved house, managed to lose the brackets for the tap. Rather than tell... See more

EVERY BIT OF THE SERVICE WAS EXCELLENT. FITTING WAS A WEE BIT TRICKIER THAN IT LOOKS AND THAT WAS A PLUMBER FITTING IT. OVERALL THE TAP IS LOVELY TO LOOK AT AND EASY TO USE. EXCELLENT ADDITION TO NEW... See more

Great experience, Nikki replied to my emails almost instantly and answered my questions professionally and gave advice on what part I needed. Highly recommended company. Thank you.

Ismail was very helpful & replied instantly over email, and also called to give instructions for a replacement of a part damaged by pet when I asked. The whole thing was resolved within a couple o... See more