Wonderful company and super helpful
Wonderful company and super helpful! Needed a new screen on my phone and they did it super quick. Great price and wonderful staff. Will be back if I need anything else! :-)
September 4, 2026
Unprompted review
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Company details
Written by the company
Fone Unlocker (est.2004) aim to provide industry leading quality for repairing your mobile devices. We service Phones, Consoles, Tablets and Laptops. Free initial quotation to give you peace of mind on all repairs!
Contact info
5-7 KIRK WYND, FK1 1LZ, Falkirk, United Kingdom
- 01324 621120
- info@foneunlocker.tech
- foneunlocker.tech
3.4
Average
8 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got a charger and case for my new phone
Got a charger and case for my new iPhone. Tonnes of choice. Staff even gave me a discount because i was referred from my network. Amazing staff thank you
August 7, 2026
Unprompted review
Went to this shop on Tuesday as I…
Went to this shop on Tuesday as I wasn't sure whether it was my screen protector or actual screen that was broken. I asked in shop and after the phone being examined by 2 members of staff it was determined that it was indeed the screen and could be fixed in an hour for £75. I was short of time due to Car parking restrictions and when I mentioned this the time mentioned came down to 10 mins for a full screen replacement !!!!! So when I just asked for a Temporary screen protector in the meantime it transpires that it was indeed only the screen protector which cost £10 !
AVIOD AT ALL COSTS UNLESS YOU WANT TO BE SCAMMED
September 8, 2026
Unprompted review
Reply from Fone Unlocker
Hi Gill, we're confused by this review. Our team attempted to take off your well adhered screen protector and struggled. We advised you that it may take a few minutes to get it off and replace it. We did not charge you £75, you were advised and told that it was the screen protector and you we're charged £10 to replace it at your request.
Regards,
Fone Unlocker
The worst customer service I have ever…
The worst customer service I have ever experienced. Must be a change in staff as up until today they would always be my go too! The rude lad wouldn’t give his name so I can’t make a formal complaint about him. His technical lad working for him obviously was mortified but can’t speak up probably in fear of losing his job!
February 25, 2026
Unprompted review
The only repair shop I'll ever take my…
The only repair shop I'll ever take my stuff too. Such helpful staff who wI'll be honest and tell you if it's worth spending the money to fix the item. They'll do everything they can to help as well as having a fantastic selection of devices and accessories in store
January 8, 2025
Unprompted review
This is a great place to buy used…
This is a great place to buy used mobile phones. The devices are high quality, and the staff is extremely helpful and knowledgeable. I highly recommend it!
January 14, 2025
Unprompted review
AVOID AT ALL COSTS!!!
Got my screen fixed at Falkirk store on 15th December. On 23rd December a black circle appeared on screen - then later disappeared. It returned on 7th January (at exact point I swipe phone) - called Falkirk as screen still under 30 day warranty and explained closer to Linlithgow branch. Told I could go there. Linlithgow member of staff very unhelpful. Called Falkirk again to be told AGAIN I could go to Linlithgow. Staff very reluctant to help but took phone. Returned to told it’s not under the warranty as obviously something has impacted the phone. It categorically hasn’t and is obvious that isn’t the case. Called Falkirk yet again to be told they will contact suppliers as call me back the next day. No call made.
Went into Apple Store to ask advice tone rolls screen has been fitted incorrectly which is why the problem is there!! Now going to ombudsman!! AVOID AT ALL COSTS!!!
January 9, 2025
Unprompted review
Very helpful with me as I’m not very…
Very helpful with me as I’m not very good with technology. Thank you very much.
January 25, 2024
Unprompted review
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