Food in Sicily - Specialità Siciliane Reviews 

164
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention the incredible quality, freshness, and authentic flavors of the traditional food items available on the platform. Shoppers also love the careful presentation, noting that items arrive securely packaged and make wonderful gifts for any special occasion. However, some reviewers were not happy with missing shipments, lost packages, and prolonged delivery delays that lasted several months. A few other people also felt frustrated because obtaining a refund or getting proper support when problems arose proved extremely difficult. Customers mentioned that orders remained unfulfilled or failed to ship, leaving buyers without proper updates for a long time.

What people talk about most

Product

People report positive experiences with product quality, praising the fresh and authentic taste of... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a high level of... See more

Quality

Clients share positive opinions on quality, highlighting the freshness and authenticity of the items.... See more

Delivery service

Users describe ambiguous interactions with delivery service due to contrasting experiences. Many consumers... See more

Refund

Customers had ambiguous experiences with refund requests, with many reporting severe delays and broken... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had problems with my order and still have not recieved it. However, I did get a refund and was told, my order is still on it's way and I can pay for it when it arrives. I did not belive I was... See more

Rated 3 out of 5 stars

After 8 months I finally received a refund. International shipping seems to be a major issue for them. I needed to write this real review in order to get the refund. Something I should not of h... See more

Rated 3 out of 5 stars

I ordered food and the delivery apparently got lost in the mail. I asked about it and didnt get any replies. I oly got replies after rating the store online. So there is some customer service there, e... See more


Company details

  1. Gift Wrap Store
  2. Candy Store
  3. Online Food Ordering Service
  4. Supermarket

Written by the company

Food in Sicily e' il portale dove potrai acquistare i migliori prodotti tipici siciliani, dalla pasta di grani antichi siciliani a sughi e pesti tipici, cioccolato di Modica igp, biscotti di mandorla, creme al pistacchio e altri dolci siciliani. Siamo specializzati nella creazione di confezioni regalo personalizzate, regali natalizi e pasquali, cadeau per eventi e fiere .


Contact info

3.7

Average

TrustScore 3.5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(164)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Authentic Heart of Sicily in Every Box!

Food in Sicily is a true gem for anyone who loves high-quality Mediterranean gastronomy. What sets them apart is their incredible curation: you can tell that every single item in their selection is chosen with deep respect for Sicilian heritage and artisanal craftsmanship.
The flavors are bold, natural, and transport you straight to the island. Whether you are looking for a gourmet gift or wanting to bring professional-grade ingredients into your home kitchen, the quality here is consistently top-tier. The packaging is secure, and the passion they put into sharing their land’s culinary culture is evident in every detail. Highly recommended for true foodies!

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Obsessed! So delicious!

I ordered these as gifts for my family and they were delighted! We’re still enjoying a box full of delicious treats. The Dolce & Gabbana panettone was definitely the highlight — authentic and incredibly tasty. Thank you, guys, for the true flavors of Sicily — I will definitely come back for more!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

A company specializing in traditional…

A company specializing in traditional Sicilian products, boasting extraordinary craftsmanship and excellent quality. The staff is friendly and attentive, and attentive to customer needs. An excellent choice for those who appreciate Sicilian products.

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Its a scam

Its a scam, they will do everything to make you paye then they will ghost you.

the positive reviews are bought and from fake accounts

Just don't, whatever they may tell you.

If you paid, contact your bank to cancel payment

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

It's a scam site !

It's a scam site, avoid it at all costs! They take your money and never ship the goods. They claim they’ll refund you but never do... THIEVES!

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY. They don't ship, then lie and threaten. Bad business and bad people.

UPDATE Feb 2024: They have threatened to "sending people to my city to investigate me" and "file legal actions in the court" to convince me to delete this truthful review here and on Google Reviews. I see on other reviews they did the same for other customers, so you can't even trust the average ratings, they are distorting them with these fearful tactics and many customers probably get afraid and delete their negative reviews. For clarification, after months of insisting with them with no response only after reporting them with Shopify and Visa and leaving public reviews they ended up refunding me, but the original review about how they behave with customers still stands. Note that they still promise 3-day shipping within Italy on their website, which is an absolute lie and they don't even care.

ORIGINAL REVIEW: I have two purchase experiences with Food in Sicily: First one (Nov 2024), they lied about having shipped the package for two months untilan order intended for Christmas arrived in late January with a printed shipping date only 5 days before delivery. Half the package arrived broken and made everything wet. They never accepted giving a refund and only offered store credit that never actually materialized. I made a second purchase in late november for Christmas 2025 one year later trying to use that imaginary credit, but they charged me again (without respecting that credit) and in this case after two months the package was still never shipped. Upon my bad review on Google Maps, they accepted giving a refund with the condition of me removing the review, and now are threatening legal actions (for a bad review because they never shipped my order!) with mafia-style WhatsApp messages ("we will send our acquaintances in [your city] to investigate you").

February 20, 2026
Unprompted review
Food in Sicily - Specialità Siciliane logo

Reply from Food in Sicily - Specialità Siciliane

THE CUSTOMER IS ACTING IN BAD FAITH AND DEFINITELY HAS A SECOND REASON FOR BEHAVING THIS WAY. WE HAVE REFUNDED THE FULL AMOUNT, BUT HE CONTINUES TO ACCUSE AND INSULT. THROUGH OUR LAWYER, WE HAVE ALREADY REPORTED HIM TO THE COMPETENT AUTHORITIES FOR DEFAMATION AND UNAUTHORIZED APPROPRIATION OF GOODS THAT HE HAS NOT RETURNED TO US.

Rated 5 out of 5 stars

Must taste: carob candies

I discovered these carob candies purely by chance and absolutely fell in love with them!
It felt like such a hidden treasure that I had to share it with the world, so I ended up ordering hundreds 😅

The products are excellent, and the service is truly top-notch. The only small hiccup was a delivery delay caused by the transporter, but when I reached out, customer service was incredibly responsive, kind, and helpful.

Overall, a wonderful experience and a delicious discovery I’m so glad I made!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

I tried several traditional Sicilian…

I tried several traditional Sicilian products and was truly impressed by their quality and authentic flavor. The pastries were fresh and delicious, the pistachio crich and fragrant, and the packaging very beautiful. These products capture the true taste of Sicily—highly recommended!

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

I suspect I’ve been scammed

I suspect I’ve been scammed. My purchase was made almost a month ago with no updates to the arrival. Status been “order processing” since it was placed. I spent a lot of money on products I was really excited to receive. I’ve asked for tracking information and arrival ETA’s for several days now. I get told on their WhatsApp that they’ll send me an update with tracking, and then they don’t. Over and over. I’ve just now asked that they issue me a refund since they can provide no proof that a package has ever even been sent to me. Such a disappointment

November 12, 2025
Unprompted review
Rated 3 out of 5 stars

Delivery lost

I ordered food and the delivery apparently got lost in the mail. I asked about it and didnt get any replies. I oly got replies after rating the store online. So there is some customer service there, even though it is very hard to reach.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Authentic flavors of Sicily

The package arrived well packed and in a beautiful box.
Arrived in Just a few daysEach product reminded me of the authentic flavors of Sicily. I was overwhelmed by the irresistible artisanal taste of these products. I will definitely buy other boxes to give as gifts

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Delicious food from Sicily

I am a lover of Sicily and when I came back home from my trip I still wanted to eat Sicilian food. I discovered this company by chance and I placed an order and I was very satisfied: typical Sicilian drinks, cannoli, sweets and candies with the typical products of this wonderful land. even the packaging is wonderful and recalls the colors of a trip to Sicily. everything is super!

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

I'm absolutely delighted with my…

I'm absolutely delighted with my experience with Food in Sicily shop! I ordered some traditional Sicilian artisanal food products and was blown away by the quality and authenticity. The products were carefully packaged and arrived promptly. The flavors and textures were truly Sicilian, bringing a taste of the island to my table. Highly recommend Food in Sicily shop for anyone looking for genuine Italian cuisine!" 5/5 stars.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful package 😍…

I received a box with two soft drinks inside, some sweets, dark chocolate, and two packs of dry biscuits, needless to say that everything was delicious, super fast delivery and beautiful package, I will buy again thank you very much😍❤️❤️❤️❤️

June 30, 2025
Unprompted review

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