Foodler Reviews 

2,113
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Foodler's save your order option did not save my allergies notes and I recreated an order only to realize that it could kill me if I ate it. No apology or potential solution from their CS team. Had... See more

Company replied

Rated 1 out of 5 stars

Review was initially five stars, but after several cancelled orders at the last minute leaving me with ZERO food for lunch and no way to get out to order a replacement meal, you have lost a customer.... See more

Company replied

Rated 1 out of 5 stars

Ordered a pizza at 7 to be delivered at 7:35. Order never showed up, so at 8:00 pm I called the restaurant and got no answer. Never received any call or any food and ended up ordering Felini's inste... See more

Company replied

Rated 1 out of 5 stars

They delivered my food after two hours LATE! After several attempts to call them to locate my food. After the 9th call they had the nerve to ask me if I still wanted the food I already paid for?!! I o... See more

Company replied

Company details

  1. Take Away Service
  2. Food Products Supplier

Information provided by various external sources

Foodler believes a restaurant should focus its energy on things that a restaurant does best - which is making a great meal. We also believe that users should be able to find restaurants easily, compare them, and place orders from those restaurants - all in one place. We are dedicated to making both the restaurant and user experiences great. We are constantly adding new features, and hope you'll give us a try.


Contact info

1.1

Bad

TrustScore 1 out of 5

2K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.1

All reviews

(2,113)

1 review in the last 12 months

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Rated 5 out of 5 stars

Foodler has excellent customer service …

Foodler has excellent customer service they are attentive to their clients needs and don't add extra fees to delivery like the other food delivering apps. They also use more local restaurants than chain restaurants and help bring awareness to restaurants that without the app that you would not have been aware of. Foodler is great for the customer and they bussiness they serve. Also if a restaurant drops the ball in their service towards the customer, they go above and beyond the call of duty to rectify the situation.

July 27, 2017
Unprompted review
Rated 5 out of 5 stars

Love this app

Love this app. When you don't want to cook in summer it's easy to use. Makes it easy to step out your neighborhood for something different.

July 27, 2017
Unprompted review
Rated 4 out of 5 stars

Food was great

Food was great, however there was no silverware included, so I had to go in search of some, when you are at a hotel that is a challenge

July 26, 2017
Unprompted review
Rated 5 out of 5 stars

Fast, friendly, reliable

I've been using Foodler for years now to order from a few different places between moves and vacations where I crash with friends and they've had a pretty solid selection everywhere I've been. Many are hits and will fit your palate and budget; few are duds. On top of that their customer service team is reliable, fast, and friendly (but of course, it helps if you don't let any hanger get the best of you and ask nicely in the first place!).

July 25, 2017
Unprompted review
Rated 5 out of 5 stars

Was Very Upset, But Foodler Made It Right!

I was very upset at the way Foodler support treated me at first, but whoever runs their social media accounts escalated my complaint to a supervisor who was very nice and not only made things right, but the customer service gesture was more than generous! Foodler is back on my favorites list!

July 25, 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Echo,

I'm so sorry to hear about your recent experience. Please contact us at support@foodler.com with your account info so that we can reach out to.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 1 out of 5 stars

Food took almost 2 hours to be …

Food took almost 2 hours to be delivered. It was cold and nasty.
Going to think twice about ordering from Foodler again. Foodler asked for my review to be removed. Foodler believes my issue was with the restaurant and them. Well I believe it had to be both Wagammama and Foodler. Over 2 hours for the food to be delivered and then it was cold. I called the Foodler customer service at the 1.5 hour mark and they did wave the delivery fee, which I appreciated. The fact is the food was 2 hour delivery and it was cold, that's it. Delivery guy was nice and I did tip him since the fee was waved.
Foodler, feel free to have my review removed again.

Best,

Very disappointed

.

July 25, 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Greg,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 1 out of 5 stars

Wrong order and charged the same for …

Wrong order and charged the same for less value of current order and my girlfriend is so mad and extremely disappointed.

July 24, 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Tam,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 2 out of 5 stars

I have tried now about six or more …

I have tried now about six or more places. Every time I ordered I got something that wasn't good, except for only one order. And that order took a $7.00 deliver fee to get here. The last order I got, they sent me the wrong dinner. I ordered Tempura and they sent shrimp that was prepared some other way. Not sure what the dish was actually. But it wasn't what I orderd. So far, I am not very happy with what I am getting from these restaurants. Suzanne G

July 22, 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Suzanne,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 5 out of 5 stars

Awesome app I can find EVERYTHING …

Awesome app I can find EVERYTHING that's open around me at any time of the night or day & order online with ease !! No hassles language barriers or having to explain what I want or give my address 5 x' s before I can even get anywhere!! With the WONDERFUL ADDED BONUS OF DELIVERY COMING 100% FASTER & NEVER having to worry or bother with giving out my credit card!!! There's also the added benefit with 95% of the places on there of allowing cash on delivery as well but, I like being able to just answer the door say thank you & be done with it!! GOOD LET ROCKS!!! Plus you get all the addedbenefits of points & gifts for credits accrued as,well!! LOVE LOVE LOVE FOODLER!!

July 22, 2017
Unprompted review
Rated 5 out of 5 stars

Great company with even greater rewards!

Great company! They have the best selection of restaurants in Boston and tons of other cities. Once you have enough points, you can redeem them for awesome prizes, including FREE T-SHIRTS! FREE UMBRELLAS! FREE COFFEE MUGS! I love Foodler!

July 22, 2017
Unprompted review
Rated 1 out of 5 stars

I wish I could give these horrible …

I wish I could give these horrible people a 0 star

Their customer service reps are so rude!!!!

July 21, 2017
Foodler logo

Reply from Foodler

Hello Mimi,

I'm so sorry to hear about your recent experience. Please contact us at support@foodler.com with your account info so that we can reach out to.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 4 out of 5 stars

Praise be to Wing-It (and foodler!)

Wing-It has the tastiest wings in the Allston neighborhood, no competition.

Foodler is a game changer and beyond easy to use. Although my orders are rarely complicated, I've been pleased with each and every experience thus far.

July 21, 2017
Unprompted review
Rated 1 out of 5 stars

They couldn't deliver on time

They couldn't deliver on time. It had been 30 minutes and my order was still at the restaurant getting cold and it was going to be another 30 to 45 minutes. Never order from them!

July 20, 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Cheryl Lynn,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

Rated 3 out of 5 stars

When ordering

When ordering, I paid extra for a faster delivery. It still took the same amount of time - no faster at all.

July 19, 2017
Unprompted review
Foodler logo

Reply from Foodler

Hello Neiani,

I'm so sorry to hear about your recent experience. Our Support team has contacted you directly to address what happened. We sincerely hope that we can resolve this for you to your complete satisfaction. If there's anything else we can do, please don't hesitate to reach out to us at support@foodler.com.

Thank you again for using Foodler.

Sincerely,
Foodler Support Team

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