foodora Reviews 1,311

Absolutely scammed by this food delivery driver and company customer services. They have zero customer service. The delivery driver marks as delivered but instead enjoys a free meal on our account. Customer care are zero service. No manager on hand to resolve. The driver says that I didn’t give write instructions but if that was the case why did he not just return the food to restaurant, instead enjoys free dinner

I ordered and the delivery guy supposedly brought my order.
I had video footage proving that he never brought me my order and still foodora didn’t even want it or never compensated me.

Watch out, if an item of your order is missing and you file a complaint, they refuse to refund you and dont even provide a reason. I am going through this issue and saw on Google maps a lot of customers that struggle with the same issue. Terrible customer service and haven’t seen that with Foodora anywhere else yet.

They repeat the same thing over and over again, as if they didn't read what was written at all. I was under the impression that I was chatting with artificial intelligence, although the employee assured me that I was not 😂
I had a problem with a debit card that I couldn't remove from the app or set as the primary payment. I figured out that the best way to fix all the issues with the app is to delete your account and open a new one... and it worked!
Btw, the only way to contact customer service directly is to use one of your previous orders.

I placed an order through Foodora and paid over 750 NOK, but two main items and soy sauce were missing. On top of that, I found a hair in the food I did receive. I contacted both the restaurant and Foodora right away, but received no real assistance.

Customer support responded with copy-paste answers and claimed I had already received the “best possible resolution” – despite the fact that I paid full price for an incomplete and unhygienic order.

This is completely unacceptable. If something goes wrong with your order, don’t expect Foodora to take responsibility. I’m writing this review to warn others: you may end up paying a lot and getting little in return – and no refund

Peace of thit , got 150 kr d8scound when i try to used it it got dicsladed n . Hwrbige

I placed an order for 13,000 HUF, and when it arrived, I received only a few items—nowhere near what I paid for. I immediately contacted support, and Sue told me they can’t redeliver the missing items, only offer a refund that takes 8 days to process.

To make things worse, she miscalculated the refund amount, rushed to confirm it, and refused to correct her mistake. This is literally stealing—they take your money, fail to deliver, and then make you wait over a week to get it back!

If you don’t want your money disappearing into thin air, avoid Foodora and just go buy from market direcly or any other reliable option. This service is a scam.

Very bad and horrible service! They through our food on the ground outside the building! Lying about the fact that they called us which was a lie and I tried to provide the customer services with proof of my phone log but they were the worst! Very unprofessional and they closed the chat without giving me the chance to provide them with proof!

Horrible service. Stay away.

I had the worst experience with Foodora. I ordered food and mistakenly selected "pickup" instead of "delivery." When I realized this, I immediately contacted Foodora support to change it. They told me they needed to confirm with the shop owner, but apparently, the owner didn’t pick up their calls. I waited for a resolution, but eventually, Foodora said it was "too late" to change the order.

I decided to call the owner myself, and he picked up on the first try. He agreed to call Foodora, but when I checked back, he said I should sort it out with Foodora directly. After all this back-and-forth, Foodora support told me it was too late to change the order and that I should pick it up instead. I explained that the restaurant was too far for a pickup—
But when my girlfriend went to the restaurant to pick it up anyway, they told her the food was canceled. No food, no refund. When I contacted Foodora again, they said, "That’s how the system works."

This experience left me completely disappointed. No accountability, no customer service, and no resolution. I’m out both my money and my meal. Absolutely unacceptable.

For the safety of you and your family, DO NO USE.
If you still decide to, be sure to bring a baseball bat when you meet the driver.
Absolute dogshit company with fake service.

They employ criminal riders who insult customers, yelling at them in foreign languages and impersonate their support on the phone. Adbdallah was the name of this rider, who with his friend made certain no customer with their safety in mind would ever use Foodora.no again.

And the customer service... Much of it is AI based, without being tagged as such. There is a reason "Question Comprehension" is one of the main complaint boxes one can tick after each customer service interaction.
Despite describing and proving every last detail of this incident to different customer service representatives, it is unclear whether any of them understood anything and whether anything will be done about. And the missing meal wasn't even refunded completely???? Like do I seriously have to pay to be yelled at in Arabic and to not have a meal?

Unserious company and app!
I created an account to get a 150kr discount. I used the referral link and the discount should have been calculated automatically with my first order. Unfortunately, this has never happened. I have tried to explain this by sending them emails but they only promise that someone will contact me about it and no one has explained it yet and it has been a few weeks now! Every week I send another email, but they always say the same thing.
Somehow they cannot explain why this happened or simply give me the discount that I deserve! They ignore customers. I don't recommend....

Unserious company and app!
I created an account to get a 150kr discount. I used the referral link and the discount should have been calculated automatically with my first order. Unfortunately, this has never happened. I have tried to explain this by sending them emails but they only promise that someone will contact me about it and no one has explained it yet and it has been a few weeks now! Every week I send another email, but they always say the same thing.
Somehow they cannot explain why this happened or simply give me the discount that I deserve! They ignore customers. I don't recommend....

I ordered a soup from one of the restaurant now . It was so salty that I couldn't eat it. I told them to fix it and give me they said we are busy in your area and they can't do it . It was waste of my money .hence forth will never ordered from foodora .

Our second time, Wonderful authentic Vietnamese food (two sisters and brother owned) soups, rolls, sandwiches, dinner dishes incredible...and dessert with jasmine tea! Great service and honest if you order too much, Will be back many times

Extremely bad service - expensive delivery and on top of that additional ‘service fee’ - for NO service!

Stay far away from this sompany.

Terrible experience with Foodora.
I had to most horrendous experience with Foodora. After eagerly placing an order, I waited for a whopping two hours, only to receive a measly voucher as compensation. But wait, it gets worse! They later told us we will get our food at 14:38 but they branzly canceled my order, leaving me high and dry. The sheer lack of communication and disregard for customers satisfaction is utterly appaling. Steer clear of Foodora if you value your time and sanity.

From being 2 mins away, the order was suddenly marked as delivered but the food is nowhere to be found. Customer support was equally useless. They dont make much effort other than to offer a refund and they dont seem to understand the frustration of looking forward to eating a particular food and that possibility being taken away in a matter of minutes. This is the second time that foodora failed me in a span of 2 weeks. Im not gonna use foodora again.

The delivered order was incomplete. A complaint was filed and a refund was promised. A certain amount of time passes, no funds, no contact.. Another, third attempt to contact us via chat in their application, further assurances that they have sent it and that we have to wait another few days. I ask for a refund - I don't get it. I ask contact the project manager - I don't get it. I am asking for written confirmation that they have ordered a refund - they also said no. Fraud.