foodpanda.pk Reviews 

My order was delayed by 1 hour 30 mins, I messaged their support, they said its on the way 3 mins away, repeated this process three times, the rep said the same thing after 2 hours, I told him its not even been prepared by Pandamart I can see it, he started showing attitude just wow man, worst experience ever, got it cancelled, last time this happened I cancelled subscription now cancelling my account with them.

Baykar tareen or ghatya App poray 7500 khayleye or delivery fail krdi rider ne Broadway pizza dha ithad se mangwai tha Shanghai restaurant mein de deya card se payment ki thi no refund kah rahy hain system has locked

Bkwas ghatiya

There are very frequent delays in delivery plus the fact that at times riders have multiple deliveries. In addition to causing delays this also results in food getting cold by the time delivery is made.

They first added a Platform Fee of Rs4 and now they have doubled it. There is no justification for this fee. They have a margin in what they charge for delivery plus they charge the merchant a very hefty %age. In some cases I have seen 20%+ on listed prices or if you pick up food yourself.

There is also a big question mark on the VAT they are charging the customers. In the absence of a GST invoice there is no way to verify if the amount is actually being deposited in the government's account.

Very Bad experience, disappointed from there services + customer service is too cheap seems like they are looting customers with their so called partners specially al meraj bakers gujranwala

fazool service hai
ma ne order place kiya payment card se pay ki then order ka address complete nai tha ma ne contact kiya rider se via chat usko complete address he said ok i am on way address samjhy agya hai 20 mints later order canceled ki email agai or refund ka option nai mere pass o bhai refund kio nai jab order e nai mila rider order khaa gya food panda wale paise khaa gye ma help line pe contact kiya lakeen koi response nai bhangggg pee kee soo rhee haram ki pay le rhe zero service hai include rider

Terrible service immature staff , and con man
Refused refund for a order not delivered

Worst customer service ever. Don't give refunds on damaged items or missing items. Had problems with them with few deliveries and now stopped using them. Beware of them. If you get wrong or damaged or leaked or no show. They will keep your money.

2 dafa ghatia experience krna pra.in kutton ne first time 2000 rupay khaye.And today 1200 ka order kia smelly aur kharab basi Khana haleem oil se bhara hua chicken french fries jis main 12 chicken pieces likhay thy aur aik bhi nhi .itna ghatia Khana ke Sara bahir phank dia.Agent ko complain ki pictures bhi bhaji khanay ki but no refund .like itny pasay lga kr itna wait kr ke akhir main stale ghatia Khana .aur complain krny ka bhi koi faida nhi agent chat end kr deta aur koi action bhi nhi lety.2 dafa Khana ghatia a Chuka ....

Foodpanda is fraud. They don't delivered items if u pay online. And then they don't bother to resolve the issue and don't refund.. 11000 Rs was my total bill. And they are showing cheapness on 1200 Rs amount of missing item.

-1 star for their worst service 😡 they have canceled my order and didn't refund the money.

" BEAWARE " Terrible Service by Foodpanda
foodpanda never give REFUND, restaurant (PIZZAPLEX, KARACHI) cancelled the order after 3 hour delay and when you request foodpanda for the refund their support chat never help, just giving automated robotic response. You cannot CALL them only live chat, where agents just trying to manipulate everyone and they took all the money. Worst Customer Support Service.

Worse company ever they customer service advicer have zero knowledge of what they are doing. Can even speak professional English. Worse company don’t go for it

Food panada k Karachi k Rider kautte k Bache 1.5 hour ma order lekr ata ha thanks Kar k. Bolo to kehte ha huma order Der sa Mila ha. Koi management nhi ha. Chor platform ha food panda

Iss kuty k bacho ne mere family ko 2 ghanty zalel krwaya hai aur after 2 hours order cancel kr dia aur 4000 bi kha liye hain kehty hain ham refund nahi krty... Like seriously... They are scammers. THE BIGGEST SCAMMERS I'VE SEEN EVER.

Very VERY bad experience with foodpanda customer service, they don't care for anyone high or low paying, i spent about 15k 8n advance on single order waited 5 to 6 hours asking support for info they kept saying 15mins 20 mins and so on and at the last when i asked for refund they sent it on panda app F'ING PANDA APP wth am i suppose to do with it if you cant even deliver my requirements, and getting it in my account will take 5 to 7 days but it took them 5 seconds to charge my account.

When asked for some senior management they just ignored, my monthly spending was around 50 to 60k i would happily give it to someone who cared for at least doing what i want and is not interested of ripping me off then won't bother to care how big of an impact it is.

Pathetic service from them. I ordered from a restaurant and after 1 hour they canceled my order and said we don't have riders avaliable lol. Are you serious guys?
And what more fun is once I went to complain to the help center the agent ended the chat without resolving the issue.
This is how they treat their customers.
You are just more than worse Food panda

Very very very bad service.Not recommended at all.s

Pathetic delivery timings and customer service. My order was placed at 9:16am, at the time I was told the delivery time to be 20-25 mins. I didn't receive it till 10:30 am, after which I had no other choice than to cancel it. I have delete this App for good.

I contact the help center. My issue was that I was not receiving OTP code on my number for a very long time. The agent (Sumaira) helped me out in a matter of minutes. She explained the exact issue why this was happening and was able to resolve it. Thank you for the great service. You have retained a loyal customer.