The Motley Fool Australia Reviews 148

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, finding the subscription well worth the fee due to useful recommendations and clear investment advice. Many highlight the exceptional customer service, noting the staff's helpfulness, prompt responses, and professional, caring approach. Some people were dissatisfied with the communication, describing certain replies as generic or robotic. Additionally, a few customers mentioned receiving numerous emails with special deals and subscription offers, which they found unclear or excessive.

What people talk about most

Subscription

Customers consistently note positive experiences with subscription. Many reviewers express satisfaction with... See more

Service

People report positive experiences with service. Customers consistently praise the prompt, ethical, and... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the prompt, efficient, and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for their... See more

Response time

Users describe positive interactions with response times. Customers consistently report prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kiarra from Motley Fool's Support Team was terrific, responded quickly and efficiently. I have subscriptions in both Share Advisor and Dividend Investor and over the years have found their share recom... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of "The Motley Fool" for several years, and I have been very impressed with their service.....down to earth investment advice, in simple language. Well worth subscription fee.... See more

Company replied

Rated 5 out of 5 stars

I never signed up for a years subscription but luckily they reimbursed been. I did pay for a $84 subscription a year ago and I must say the shares motley recommended have been good I think he has grea... See more

Company replied

Rated 5 out of 5 stars

Wealth of Information We have appreciated the wealth of information that Motley Fool provides us to give us the confidence in exploring investing in shares. We remain committed to the Share Advisor... See more

Company replied


Company details

  1. Investment Service

Written by the company

The Motley Fool Australia offers newsletters and reports providing share tips and portfolio guidance. We also cover investing basics education and ASX stock market news. The Motley Fool launched its Australian presence in 2011, and since then has grown to reach over 1 million Australians.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

148 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Had an issue with subscription renewal and Sarah provided a cheerful remedy within 48hrs. Cannot recommend highly enough. Great general advice service also. Support this organisation!

August 3, 2022
Unprompted review
Rated 4 out of 5 stars

These guys provide a great service

These guys provide a great service, reasonably solid research. I use it as a stock picking suggestion tool and to back up my own theses on companies. Not all rec's go well but that is the business and the market can go through tough times. The bottom line message which I most agree with is time in the market.

August 3, 2022
Unprompted review
Rated 1 out of 5 stars

I joined Motley because they have quite…

I joined Motley because they have quite an exposure to the Stock Market. Unfortunately having followed their recommendations I have lost money albeit small sums. I am glad I didn't go in hard. My own research has fielded much better profitable results. So I don't know who their so called experts are but they leave a lot to be desired.

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I wholeheartedly recommend Motley Fool Australia Team to people who want to learn how to invest wisely and confidently to build or supplement their retirement nest egg. I started with Extreme Opportunities and Share Advisor before retirement and then bought the Platinum Service to learn as much as I can about the whole market. Podcasts, commentary and online analysis from the great team at Motley Fool AU have built my motivation and confidence to continue to grow my wealth.

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

Motley Fool Rocks

I have been a member of Motley Fool for as long as I can remember. My first share recommendation of theirs that I purchased was IRI at $1.13 and I have watched it go up and down like a yoyo. I started out with share advisor, upgrade to to PRO (paid for itself 10,000 times over) and now have PLATINUM which is a bit of overkill as I don't trade that often since COVID but FOMO makes me buy it and the cost is tax deductible against both portfolios. So if you are looking for a recommendation I could not rate this mob highly enough. The market is a bumpy ride but like any investment you have to start somewhere and be prepared to gamble. Employ a good accountant - understand when to sell, when to buy or do what I do and just sit on them and watch them grow. Enjoy the ride I say.

June 27, 2022
Unprompted review
Rated 5 out of 5 stars

I started off knowing nothing about the…

I started off knowing nothing about the share market but really wanted to learn. After doing some research, I made the decision to joint Motley Fool Australia. That was five years ago. I now have a good sized portfolio thanks to Scott, Erin and their team on the recommendations provided. It’s the best decision I’ve made.

June 27, 2022
Unprompted review
Rated 1 out of 5 stars

Disappointed Long Term Platinum Customer

Apparently, I am one of a small, select group of our most tenured Motley Fool Platinum members. This surprises me, in that the Motley Fool have ignored or brushed off all my feedback over the last 2 years.

My fully documented feedback provided to them covered the following points;
• Major misleading errors in most Portfolios Scorecards, Overstating performance and reducing Motley Fools credibility. Event the Platinum Members Company by MF Service is full of errors.
• Lack of Transparency - Updates do not reflect reality of most MF Portfolios. Like to see some numbers, not general motherhood statements.
• Lack of Balance around company report updates. Ie Dubber and Cochlear
• Recommending companies with unethical standards, outstanding Patent Infringements and Class Actions without disclosure in their recommendation.
• Sell decisions - Generally too late when value of share has gone down more than 75%. Sometimes a backflip just after the buy recommendation.
• Duplication of recommendations and communication for Platinum members. Hard to track what to do as there are so many cross recommendations between services, sometimes with different buy / sell statuses.
• All but three of the MF Services are Growth / Tech focused and have performed so much worse than the market in the last 8 months. You need to make sure that the service you are going to subscribe to meets your investing objectives.

June 27, 2022
Unprompted review
Rated 4 out of 5 stars

Motley Fool Advice

My investment strategy is not to go out and buy stocks that are recommended each week, but to take all the Motley Fool stocks, and make a 15 year analysis of growth in sales, cashflow, earnings, and book value. I then look at the three year prediction of course. I check the sales price ratio and the book value price ratios to see if the stocks are overpriced.
I am disappointed that Motley does not take a wider view of the sharemarket, such as energy and material stocks, which are growing rapidly with new technology, and with world shortages of certain materials. Many of these stocks are outperforming the laggards in my Motley list.
Generally I am not comfortable with the recommendation to keep stocks for 10 years or so. Many of the Motley stocks are key growth stocks, but after some time sales will flatten, unless they come up with new products or new services as Apple and Amazon have done. Even the sales for these companies has flattened now.

June 27, 2022
Unprompted review
Rated 5 out of 5 stars

Secured the family finances

I joined Motley Fool many years ago, having read about it in the UK and America. The basic tenet it follows is the advice of the greatest investor of all time - Warren Buffet. Fundamentally, you buy good companies at a reasonable price, hold them for years, unless the thesis breaks, and reap the rewards of time and compound interest. The advice from Motley Fool is always reasoned and prudent and as a consequence I have been able to ensure the financial security of my family. and, enjoyed the trip whilst doing so.

June 27, 2022
Unprompted review
Rated 5 out of 5 stars

Around 10 years of service

I have used the service for ~10 years. They taught me how to build a diversified share portfolio, how to allocate position sizes and have given fair in-depth insights into companies they recommend without BS. The weekly summary of news, reviews and recommendations is extremely valuable

June 26, 2022
Unprompted review
Rated 5 out of 5 stars

Motley Fool - proud to have them as a part of my investing journey

The Fool Team have been a part of my investing journey for more years than I care to count. I subscribe across a number of the MF services, and also a competitor or two at times.

Why the five stars ? Integrity, humour and being prepared to have an opinion and back it with facts. Are they always right - hell no. But if you balance the ups and downs, the ups outweigh the downs.

I don’t rely totally on the MF services, and have built up my own toolset - but they are a consistent benchmark and source of new ideas. These guys will continue to be a part of my investing future as long as I am able to do so. Thanks MF.

June 26, 2022
Unprompted review
Rated 4 out of 5 stars

Comments

Generally my experience has been very good and prior to the recent crash, my portfolio was doing really well. I feel when the wheels are coming off, it would be better to cash out and reinvest down the track. I understand good Crystal balls are hard to come by, but watching your portfolio tank is never pleasing. Playing the long game might not be the best advice with what’s happening in the world.

June 26, 2022
Unprompted review
Rated 2 out of 5 stars

Disappointed but hoping for a change

Became a fan of the Fools philosophy in the US years ago. Initially very pleased with the AU service however my guess is that staff changes over the last two years have left some pretty ordinary advisers in senior roles. The advice has become formulaic, rote with only occasional real insight. Being ordinary they are way, way too credulous of the nonsense spruiked by company boards who are always seeking to pump their price of course.

For all that I have done pretty well following leads from Motley Fools - so here’s hoping they see sense and employ some more serious minded advisors.

Worryingly the business model seems to have become one of ever proliferating lists to be offered for a new fee (my subscription includes all lists so I’m not impacted) and of course they use the same research in the different lists. To my mind their advice would far stronger if they concentrated better quality research on fewer lists - but that might mean less gross revenue for the MF.

Disappointed because I really liked these guys a few years back

June 26, 2022
Unprompted review
Rated 4 out of 5 stars

Have been a member for a good many…

Have been a member for a good many years. The fool experience is a good experience. Can't give em a 5, as they're not right all the time, no one is! The fool crew have taught me a lot. The market is hard at the moment but that creates opportunities. Could they have taken a more Macro view maybe 6 to 9 months ago in pushing more buy "opportunities'," Maybe so. But jeez, look 5 years ago at what some of their recommendations have done!

June 26, 2022
Unprompted review
Rated 4 out of 5 stars

It was a great place to start

It was a great place to start and read up to inform myself on how to start trading and some handy hints. I got some winning tips and some not so great ones but i believe it help set me up and learn a lot more than i knew before joining.

June 23, 2022
Unprompted review
Rated 5 out of 5 stars

Very Happy

Have been a member of Share Adviser for nearly ten years and am very happy with the service. Over the long term, following Share Adviser's recommendations has proved a very good way of increasing my wealth.

June 22, 2022
Unprompted review

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