Foot Cardigan Reviews 29

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

A perfect gift from an amazing company. I ordered a monthly subscription of men's crew socks. Foot Cardigan thinks about every detail - packaging, design, and most importantly the quality of the socks... See more

Rated 4 out of 5 stars

Okay so I never write reviews like EVER but these guys have amazing customer service and great sense of humor. I was a little spectacle about ordering from them because of the previous reviews, But w... See more

Rated 5 out of 5 stars

Foot Cardigan is a sock of the month club that specializes in sending superbly wonderful socks to your door every month. For $9 a month, you can receive a random pair of bizarre socks in your mailb... See more

Rated 2 out of 5 stars

This month marks two years with Foot Cardigan! I haven't experienced any missing sock issues, but earlier this year the socks have been extremely poor. Sometimes you can legitimately see the skin of m... See more

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3.9

Great

TrustScore 4 out of 5

29 reviews

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Rated 2 out of 5 stars

Swiftly Deteriorating Quality

This month marks two years with Foot Cardigan! I haven't experienced any missing sock issues, but earlier this year the socks have been extremely poor. Sometimes you can legitimately see the skin of my foot through the sock, and they rarely survive a few washes without a hole starting in them. I originally didn't mind overpaying for fun, sturdy socks, but now I'm overpaying for fun, extremely cheap socks that may-or-may-not be unwearable knee-highs, all of which I can buy in bulk for a lot cheaper at other stores. I'm embarrassed to even give them away. I wouldn't recommend them to anyone, especially since I imagine their quality is only going to get worse rather than better. It's a shame!

November 6, 2017
Unprompted review
Rated 5 out of 5 stars

Great socks!

Socks are great and innovative. Shipping is slightly expensive, however, they were shipped from US to UK. Also received a free pair of socks in the package too!

October 10, 2017
Unprompted review
Rated 2 out of 5 stars

help!!!!

help!!!!! I can't seem to get your company to change my son's delivery address.....I have e-mailed several times. Asked for help via contact messaging. I have set up an account....but my subscriptions do not pull in for me to update the address. Called the number listed for your company on the internet....it is a bad number!!!!! Help!!!

July 15, 2017
Unprompted review
Rated 2 out of 5 stars

Disappointed

Customer service is really nice, but I haven't received my socks two different months already and had to contact them about it. Really disappointed that I have to contact them so often about not receiving my monthly socks that I pay for monthly.

July 3, 2017
Unprompted review
Rated 2 out of 5 stars

Company needs to build a brand

I love quirky socks. So I thought this was a great way to give myself a monthly treat. $12 for a pair of socks is a bit pricey - but for the cool socks I saw on their ads and website, I was in.

The first month, I got a bag with a "meh" pair of socks. They're OK, but not like the imaginative socks on the site. The second month passed with no socks at all. I saw reviews here that indicated that this was not an anomaly. So I messaged them on the site and emailed to cancel my subscription. Their response was, in effect - 'Yes, we had a problem and lost your order between here and the shipping department. You have successfully cancelled".

Now... I'm bummed. I GOOD company would have done two things. 1. Send new customers the BEST SOCKS you have. Hook them right off. and 2. You should have sent me the missing month's for free. I'd have returned as a customer. A good customer experience is something you can't get back once it's lost.

May 11, 2017
Unprompted review
Foot Cardigan logo

Reply from Foot Cardigan

Hi Gin - can you please email us at info@footcardigan.com? I just tried to look up your information and could not but we definitely want to help you! Our socks are all random and we have some socks that are crazier than others. But we really feel all of our socks are of the highest quality and a lot goes into the design and manufacturing. If the socks had been lost, we would have sent a replacement pair - that is our policy. But I want to look up what happened to your order, how the cancelation was handled and make sure you get the socks, even after your order has canceled. Again, please email us again and I will look out for it. Just put in the subject "trustpilot message".
Thank you!

Rated 1 out of 5 stars

Awful Service - No Socks??

Great idea, but terrible customer service. I repeatedly get emails telling me that my next month's socks are shipped...about every 2nd pair actually arrive!
The only contact info available is through email, which they don't respond to. I managed to respond to an email from one of their founders...who forwarded my email to customer service, which is likely the only reason I got a response. And of course I got all the "this never happens" from them, yet repeatedly seems to happen to me!
If you want to pay a full year subscription for 5 - 6 pairs of socks, than this is the program for you! If you actually want 12 pairs of socks...shop elsewhere.

March 24, 2017
Unprompted review
Rated 1 out of 5 stars

Where are my socks?

I ordered socks for my boyfriend for Christmas. It was a few weeks and I never received them. I checked the status and it said it was delivered. I never received them. I contacted customer service and was instructed to contact my post office. If I purchased products from your company, it is your responsibility to ensure I receive them. You should track them down or replace them. Customers should never deal with this headache when buying from a legitimate business. Very disappointed and will never buy from them again.

March 10, 2017
Unprompted review
Foot Cardigan logo

Reply from Foot Cardigan

Hi Missy,
I'm so sorry for this! When you contacted customer support, we had suggested to contact the post office as they said they delivered. We always suggest this as the post office needs to know that you did not receive your package. And in some cases, they are able to track down your package. The 2nd message you sent to us was to confirm if the tracking # we had was accurate as you were not able to pull that up. We replied with the confirmation that this was the correct tracking # and attached the screenshot of the tracking information. We unfortunately are not able to contact the post office in every case of a missing package. Because claims have to be made by the local post office and be associated with the address that the package is going to. We totally understand this is a headache for you - but we suggest you contact the post office as you are on the ground, at the location where the package was supposed to be delivered. If they are not able to help, we then send a replacement package to you. We unfortunately never heard back from you about what the post office said or if you needed anything further after we confirmed the tracking information. I'm so sorry for this hassle. We've sent you an email separately regarding your original missing package.
-Foot Cardigan Customer Service

Rated 5 out of 5 stars

best socks ever!

Foot Cardigan is a sock of the month club that specializes in sending superbly wonderful socks to your door every month. For $9 a month, you can receive a random pair of bizarre socks in your mailbox.
My kids adore these creative and funny socks!

Quality, design, support - everything is on the highest level!

November 29, 2016
Unprompted review

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