Everything was great. It all arrived in a good timeframe but from putting my order in. I never had any correspondence from foot patrol to even say thanks for your order or your order will be such a da... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Order my trainers for the first time with this shop and delivery service was great with no issues. The price was also very competitive compared to other shops.
Company replied
didnt get a confirmation email which worried me, but contacted Footpatrol Customer Care and they confirmed everything was ok. The product arrived in perfect condition and faster than i expected
Company replied
Footpatrol have an amazing selection of footwear, from every day wear to super hype tier zero standards, however I have entered many raffles on Footpatrol and have never been successful. I have bought... See more
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Company details
Written by the company
From highly coveted releases and rare deadstock pairs to performance gear and unique pieces, we stock the best from top brands like adidas, Nike, ASICS, New Balance, HOKA, Salomon & more. Alongside these, we offer exclusive in-house Footpatrol collaborations with brands, creatives, and friends of the store. Shop every product and stay connected to the sneaker world directly from the palm of your hand.
Contact info
United Kingdom
- 0207 287 8094
- footpatrol.com
3.6
Average
10K reviews
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Reply from Footpatrol
Hi,
Thanks for taking the time to leave us a 4 star review, we appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Footpatrol Customer Care Team
Customer service is on point and…
Customer service is on point and purchase was smooth. Quick resolution to my questions too.
May 28, 2026
Reply from Footpatrol
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
Footpatrol Customer Care Team
Reply from Footpatrol
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Footpatrol Customer Care Team
Was meant to be next day delivery it…
Was meant to be next day delivery it took 5 days by which time I was away
May 21, 2026
Reply from Footpatrol
Hi Julie,
Thank you for your feedback. I've sent you an email regarding your delivery query. Please check your inbox and we'll be happy to help further.
Kind regards, Footpatrol Customer Care.
Very Good and nice
June 19, 2026
Reply from Footpatrol
Hi,
Thanks for taking the time to give us a 5 star review.
We hope all your future experiences with us are just as good.
Thanks again,
Footpatrol Customer Care Team
Delivery Info up to date
May 29, 2026
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
Avoid – Cancelled my order but they are still selling the item!
ORDER NUMBER: #119874
Avoid – Cancelled my order but they are still selling the item!
Took my money, then cancelled my order two days later with absolutely no explanation. It is clearly not a stock issue, because the exact same item is still listed as "In Stock" on their website right now.
Now I am told it will take another 5 days to get my money back. They have essentially held my money for a week for nothing, preventing me from buying it elsewhere before it sells out.
Terrible business practice. Avoid this company, don't give them your money, and shop elsewhere!
June 19, 2026
Unprompted review
Reply from Footpatrol
Hi Matmah,
Thank you for reaching out. I've sent you an email regarding your order #119874 to help resolve this matter for you.
Kind regards, Rehan, Footpatrol Customer Care.
Terrible service
Terrible service. Take money then cancel your order 24 hours later, leaving you waiting 5 days for a refund. Bad customer service and bad communication. Avoid. Order number 119562
June 14, 2026
Unprompted review
Reply from Footpatrol
Dear Graham,
My name is Georgia from Footpatrol UK Customer Care.
I hope this message finds you well. I'm getting in touch regarding your recent review. I'm truly sorry to hear that your order was cancelled – I can completely understand how frustrating that must have been for you.
Unfortunately, as there was no order information included within the review itself, I'm unable to look into the specific details of what happened or provide you with a direct resolution through this channel. However, I'm keen to ensure you receive the support you need.
I'd encourage you to reach out to our Customer Care team directly at https://www.footpatrol.com/pages/contact, where the team will be able to access your order details and investigate exactly what occurred with your cancellation. They'll be best placed to provide you with a full explanation and assist you further.
If you have any immediate concerns or questions in the meantime, please do let me know.
Kind regards,
Georgia,
Footpatrol UK Customer Care.
Returned order no refund and want nothing to do with it.
They have literally robbed me. Sent a authorised return back with proof of postage and they will not return my money. Evri has obviously robbed my return as it has not moved since I dropped it off at the post office. Back and forth emails with them got nowhere, so had to open a PayPal dispute. And guess what PayPal sided with them!
So basically Evri robbed the return and FOOTPATROL robbed me of £157.50.
Footpatrol are saying PayPal's verdict is final.
I have got the receipt with proof of return to the post office and there own return portal acknowledged that it has been dropped off.
Absolute joke of a company and customer service.
Order number 108613
Followed the advice from the reply on the review to no outcome whatsoever. Keep getting passed around from department to department.
Be very careful when returning items you may also get robbed.
April 30, 2026
Unprompted review
Reply from Footpatrol
Hi Anton,
I hope you're well and thank you for taking the time to leave us a review.
I am sorry to hear that you have not received an update on your return.
Please contact us using the following link so we can assist you: https://www.footpatrol.com/pages/contact
Kind regards,
Maria,
FOOTPATROL Online Review Team.
Faulty shoes and no response from customer service!
I used Footpatrol for the first time as I saw they had the Adidas EVO SL ATR's for sale and I've been looking to purchase these for a long time. I have owned numerous pairs of the EVO EL's and they have always been faultless but unfortunately after just 2 runs in these new trainers the adidas stripes started peeling off both shoes. I emailed Footpatrol and sent photos of the damage and heard no response even after replying to their autoreply email requesting further info. I waited a couple of weeks and did the process again and still didn't get any response. I then didn't use the shoes to prevent further damage and after a week emailed them again to no avail. I have worn the shoes on a couple more runs since and the whole of the stripes are basically peeling off which is actually reducing their level of "water repellent" as the water can now ingress through this area of the shoe. These shoes are obviously faulty but Footpatrol were not willing to even respond regarding the issues. Certainly won't shop there again.
April 26, 2026
Unprompted review
Reply from Footpatrol
Dear Dan,
My name is Georgia from FOOTPATROL UK Customer Care.
I hope this message finds you well. I apologise for any inconvenience you may have experienced with our product.
To ensure we can assist you effectively with your query, please reply directly to the autoreply message. This will allow our team to address your specific concerns promptly and provide you with the personalised support you deserve.
If you require immediate assistance, you're welcome to call us on 0207 287 8094. Our Customer Service team is available Monday - Friday 08:00 - 20:00 and Saturday 09:00 - 18:00 BST.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Georgia,
FOOTPATROL UK Customer Care.
Paying for nothing
I rember that I have already sent you a message but when a wanted to deliver a pair of shoes to my uncle´s place, the automatic corrector that didn’t find his place out another place, I didn’t saw that and couldn’t get the shoes.
They did return to the expeditor (footpatrol) but I was never repayed.
February 18, 2026
Reply from Footpatrol
Dear Luc,
My name is Georgia from HIP Customer Care.
I hope this message finds you well. I wanted to reach out to provide you with further support regarding your recent enquiry. I do apologise that you haven't received our previous correspondence.
Please could you check your email inbox, including your junk and spam folders, as we have sent you additional information to assist with your query. Sometimes our emails can be redirected to these folders depending on your email provider settings.
If you're unable to locate our email or if you have any further questions or immediate concerns, then please do let me know and I'll be happy to assist you directly.
Kind regards,
Georgia,
HIP Customer Care.
Reply from Footpatrol
Hi Damianos,
I hope you're well and thank you for taking the time to leave us a review.
I am sorry to hear that you have not received your order yet.
I have contacted you directly regarding your order.
If there is anything else we can assist you on please get in touch.
Kind regards,
Maria,
FOOTPATROL Online Review Team.
If I could give 0 stars I would
If I could give 0 stars I would.
Ordered, delivered, too big so I returned them using their returns process.
They claim they didn't get them and I've been charged.
Do Not Recommend
March 8, 2026
Reply from Footpatrol
Hi Stuart,
Thank you for getting in touch. Apologies for any inconvenience caused. I have sent over an email with an update on your order, please refer to this for further assistance.
Many thanks,
Sidrah.
Great Service!
April 6, 2026
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
My order was cancelled
My order was cancelled. I was very disappointed . Already paid for it and really looking forward for that shoes.
March 30, 2026
Reply from Footpatrol
Dear Francis,
My name is Georgia from FOOTPATROL UK Customer Care.
I hope this message finds you well. I am writing to apologise for the cancellation of your recent order. From time to time, this can occur due to stock levels at the time your order is being picked, and whilst our terms do state this may happen, I completely understand how disheartening this can be.
Please do keep your eyes peeled as stock may come back in, and I would encourage you to check our website regularly for any restocks of the items you were hoping to purchase.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Georgia,
FOOTPATROL UK Customer Care.
Ordered 2 pairs of Adidas x Hartcopy
Ordered 2 pairs of Adidas x Hartcopy. Shoes never left the warehouse but are somehow “missing in transit”. Over 2 weeks later and I’ve only been refunded for 1 pair after 3 emails with support. Worst service I’ve ever had.
April 15, 2026
Unprompted review
Reply from Footpatrol
Dear Sam,
My name is Georgia from FOOTPATROL UK Customer Care.
I hope this message finds you well. I'm reaching out regarding your recent review, and I do apologise that we were unable to investigate your query fully due to the absence of order information in your review.
To ensure we can provide you with the most accurate assistance and properly investigate your concern, I would encourage you to contact our Customer Service team directly on 0207 287 8094. Our dedicated team will be able to access your order details and address any issues you may have experienced.
Our Customer Service opening hours are:
- Monday - Friday: 08:00 - 20:00
- Saturday: 09:00 - 18:00 BST
By speaking with our team directly, we'll be able to provide you with personalised support and ensure your query receives the attention it deserves.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Georgia,
FOOTPATROL UK Customer Care.
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
great service.
April 28, 2026
Reply from Footpatrol
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
Footpatrol Customer Care Team
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
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