Everything was great. It all arrived in a good timeframe but from putting my order in. I never had any correspondence from foot patrol to even say thanks for your order or your order will be such a da... See more
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Review summary
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Reviews shaping this summary
Order my trainers for the first time with this shop and delivery service was great with no issues. The price was also very competitive compared to other shops.
Company replied
didnt get a confirmation email which worried me, but contacted Footpatrol Customer Care and they confirmed everything was ok. The product arrived in perfect condition and faster than i expected
Company replied
Footpatrol have an amazing selection of footwear, from every day wear to super hype tier zero standards, however I have entered many raffles on Footpatrol and have never been successful. I have bought... See more
Company replied
Company details
Written by the company
From highly coveted releases and rare deadstock pairs to performance gear and unique pieces, we stock the best from top brands like adidas, Nike, ASICS, New Balance, HOKA, Salomon & more. Alongside these, we offer exclusive in-house Footpatrol collaborations with brands, creatives, and friends of the store. Shop every product and stay connected to the sneaker world directly from the palm of your hand.
Contact info
United Kingdom
- 0207 287 8094
- footpatrol.com
3.6
Average
10K reviews
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Easy,,.. Clear,.. Perrrfect!
Easy, clear, and arrived in great condition in a few days. Perfect!
April 13, 2026
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
Reply from Footpatrol
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
Footpatrol Customer Care Team
Reply from Footpatrol
Thanks so much for the 5 star review.
We appreciate your comments and for taking the time to review us here.
Best wishes,
Footpatrol Customer Care Team
Reply from Footpatrol
Hi Keith,
Thank you for taking the time to leave a review.
I am sorry to hear you have received the incorrect size.
In order to address your concerns and resolve any outstanding issues, I have sent you an email.
If you would like to discuss this matter further, please reply back to the email.
Kind regards,
Farhan,
FOOTPATROL Online Reviews Team.
Why didn’t have to pay 100 for delivery…
Why didn’t have to pay 100 for delivery smh I will never order again
February 28, 2026
Reply from Footpatrol
Dear Chelsea,
My name is Georgia from FOOTPATROL UK Customer Care.
I hope this message finds you well. I wanted to reach out to provide you with some important information regarding international deliveries and potential additional charges.
When ordering internationally, there may be duties and taxes to pay upon delivery, which are separate from your order total. These charges are determined by your local customs authority and vary depending on your country's import regulations and the value of your order. I apologise that this wasn't made clearer during your shopping experience.
For complete details about international delivery terms and potential charges, you can find comprehensive information on our website at: https://www.footpatrol.com/pages/international-delivery
This page outlines everything you need to know about international shipping, including how duties and taxes are calculated and when they might apply to your order.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Georgia,
FOOTPATROL UK Customer Care.
Shipping issu
The customer service solved my issue with the return to sender issue.
My money was refunded in full.
Thank you
April 22, 2026
Reply from Footpatrol
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
Footpatrol Customer Care Team
I was disappointed that I didn't…
I was disappointed that I didn't receive a mail response.
April 22, 2026
Reply from Footpatrol
Hi Shigeru,
Thank you for taking the time to leave a review.
I apologise for any dissatisfaction you may have experienced with our service. We value your feedback and would like to assist you further. To provide us with more details about your concerns, I kindly request you to contact us via our webform.
You can access the webform by clicking on the following link: https://www.footpatrol.com/pages/contact
Once we receive your submission, we will promptly address your concerns and provide the necessary assistance.
Kind regards,
Farhan,
FOOTPATROL Online Reviews Team.
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
Ok thank you 👍
Ok thank you 👍
Very good item from adidas originals la trainer !
The company it is ok also .
April 21, 2026
Reply from Footpatrol
Hi,
Thanks for taking the time to give us a 5 star review.
We hope all your future experiences with us are just as good.
Thanks again,
Footpatrol Customer Care Team
Quick
The order was dispatched and delivered quickly and I was kept updated regularly with its progress.
April 2, 2026
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
Efficient delivery service.
March 28, 2026
Reply from Footpatrol
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
Footpatrol Customer Care Team
I never win the lottery
April 22, 2026
Reply from Footpatrol
Dear Customer,
My name is Georgia from Footpatrol UL Customer Care.
I hope this message finds you well. I wanted to reach out regarding your recent raffle entry, and I do apologise that you were not successful on this occasion. I completely understand how disappointing this must be, especially when you're hoping to secure a particular item.
Raffles are indeed unpredictable by nature, and success truly comes down to the luck of the draw. Each entry has an equal chance, but unfortunately, this means that not everyone can be selected. The random selection process ensures fairness for all participants, though I appreciate this doesn't make it any less frustrating when you're not chosen.
Please don't let this discourage you from entering future raffles, as each one presents a fresh opportunity. We regularly run various raffles and releases, so there will be more chances to try for the items you're interested in.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Georgia,
Footpatrol UL Customer Care.
Great service and great price on a top…
Great service and great price on a top product
March 13, 2026
Reply from Footpatrol
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
Footpatrol Customer Care Team
Great choice for my preferred brand…
Great choice for my preferred brand that are not found on the high street. Delivery quick and easy
April 21, 2026
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
Worst ever online shopping experience
Received wrong item and another customers personal data on a delivery note, derisory compensation offer of £25- voucher for two wasted half days and my data being sent to the other customer. Asked them just to send me the correct item to resolve it, they said that a refund and me returning the incorrect item was company policy. Absolutely horrendous customer service from Footpatrol and JDPLC in general. I will never purchase from them again.
***edit***
Potential customers should not be fooled by the Footpatrol response, they were given multiple opportunities to come to a satisfactory resolution. They failed. JDPLC, the owners of Footpatrol, we also given multiple opportunities, they also failed.
They felt that a £25- voucher was reasonable compensation for 2 wasted half days (one waiting in for the wrong item, another to return it) and sending my personal data to another customer, (and theirs to me) which is a clear, multiple breach of GDPR.
Reading the reviews data breaches are a regular occurrence, an absolute joke of an organisation.
March 27, 2026
Unprompted review
Reply from Footpatrol
Hi Gary,
Thank you for taking the time to leave a review.
I apologise for any dissatisfaction you may have experienced with our service. We value your feedback and would like to assist you further. To provide us with more details about your concerns, I kindly request you to contact us via our webform.
You can access the webform by clicking on the following link: https://www.footpatrol.com/pages/contact
Once we receive your submission, we will promptly address your concerns and provide the necessary assistance.
Kind regards,
Farhan,
FOOTPATROL Online Reviews Team.
Wasn’t informed of Terriffs
Wasn’t informed of Terriffs. Over paid for my shoe and my shipping time was almost 2 months. Was contacted by another company to deliver my shoes and didn’t look legitimate so I ignored which prolonged the process. Come to find out that I was shipped the wrong size. Over all, horrible experience.
March 7, 2026
Reply from Footpatrol
Hi Raul,
Thank you for taking the time to leave a review.
I am sorry to hear you received the incorrect size.
In order to address your concerns and resolve any outstanding issues, I have sent you an email.
If you would like to discuss this matter further, please reply back to the email.
Kind regards,
Farhan,
FOOTPATROL Online Reviews Team.
Top👌👍👍👍👍👍👍👍👍👍
March 15, 2026
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
Reply from Footpatrol
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
Footpatrol Customer Care Team
Shoebox completely destroyed in…
Shoebox completely destroyed in transit. Poor packing wrapping a box in plastic.
April 11, 2026
Reply from Footpatrol
Dear Malik,
My name is Georgia from Footpatrol UK Customer Care.
I hope this message finds you well. I apologise for any inconvenience you may have experienced. I wanted to reach out to you directly regarding your recent enquiry, as we have been attempting to contact you via email to resolve this matter.
Please could you check your email inbox, including your spam and junk folders, as we have sent correspondence to address your concern. Our team is committed to ensuring your query is resolved promptly and efficiently, and the information you need should be contained within our previous communication.
If you are unable to locate our email or require any immediate assistance, please do let me know and I will be happy to help you further.
Kind regards,
Georgia,
Footpatrol UK Customer Care.
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