Unfortunately an error on my part, meant I ordered the wrong size. However the returns process was easy. If there had been an exchange process I would have bought them from Footshop. But I had to org... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great easy to shop website and I love my new SaySky Flow statement top which I couldn't get anywhere else. Price was good, delivery did take a little while coming from Europe however the communicatio... See more
Company replied
Shoes arrived on time in perfect condition. Was having doubts because I’ve never ordered from here before but they’re perfect. Thanks Footshop 🙂
Company replied
Price for limited edition trainers was the best around. Website is easy and payment straight forward. They do need to offer fast postage though, only economy to UK is available right now.
Company replied
Company details
Written by the company
Footshop is an ever-changing medium that connects cultures, sub-cultures, groups, and individuals into one big family whose shared interest is their love for sneakers. You can feel the Footshop atmosphere in the city streets, in the fields and in the nature surrounding you. #WithLoveForSneakers
Contact info
Prague, Czech Republic
- +44 203 807 1459
- help@footshop.eu
- footshop.eu
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect
Perfect. Quick delivery of a great pair of trainers. Thank-you l
April 27, 2026
Unprompted review
Reply from Footshop
Thanks a lot for your feedback! 🙌
Really glad to hear your trainers arrived quickly and you’re happy with them.
Footshop team 👟
I recently purchased a pair of New…
I recently purchased a pair of New Balance 9060 a few days ago but unfortunately the quality is very poor.
After only a few hours / 1-2 wears, the sole has completely detached on one or both shoes. This is clearly a manufacturing defect, not normal wear.
I contacted the store / seller for an exchange, but they have repeatedly refused, even though the shoes are still within the return/warranty period and show a clear defect from the beginning.
It is unacceptable for a premium model like the 9060 to fall apart after minimal use. I request an immediate exchange for a new, defect-free pair, or a full refund.
Please resolve this urgently. If not, I will have no choice but to file an official complaint with consumer protection authorities, post clear photos and videos of the defect on social media, and leave negative reviews on relevant platforms.
I look forward to your prompt reply with a concrete solution.
May 5, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback, and we’re sorry you had this experience.
Our system shows that you contacted one of our colleagues, who immediately informed the warehouse team and took the necessary steps to resolve the situation. We can also confirm that, as part of the resolution, you were offered an alternative price adjustment for the product.
Thank you for your patience and understanding, and we are available to assist you further if needed.
Footshop team
Great to purchase from
Great to purchase from , delivered in three days to the UK .
April 29, 2026
Unprompted review
Reply from Footshop
Thanks for your feedback! 😊
Great to hear your order arrived in just three days and that you had a positive experience shopping with us.
Footshop team 👟
Love the trainers & excellent service 👍🏿
April 24, 2026
Unprompted review
Reply from Footshop
Thanks for your feedback! 😊
Great to hear you love the trainers and are happy with our service.
Footshop team 👟
Fantastic service
Fantastic service, well informed on delivery status and product came on time and well packaged. Definitely recommend.
April 30, 2026
Unprompted review
Reply from Footshop
Thanks for your feedback! 😊
Great to hear everything went smoothly, that you were well informed about the delivery, and that your order arrived on time and well packaged. Really appreciate your recommendation!
Footshop team 👟
Wrong sizing no easy way to send a…
Wrong sizing no easy way to send a return from uk. Poor experience
May 1, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback, and we are sorry to hear about your experience.
For customers in the UK, we do offer a simple return process using a prepaid DHL return label. This is intended to make the return process as easy as possible.
We appreciate your comments and will continue working on improving the overall customer experience.
Footshop team
I havent received my order 13380937
I havent received my order 13380937, parcel was returned to sender after 1 attempt to deliver.
May 1, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback. We sincerely apologize for the inconvenience caused.
We can confirm that this situation has already been addressed with our colleague, who arranged the re-shipment of your order after the parcel was returned to the sender following an unsuccessful delivery attempt.
We appreciate your patience and hope your order reaches you as soon as possible.
Footshop team
Very positive
Great shoes in a style very hard to find in the UK. I was worried that coming from outside the UK they would take a while to arrive but they were with me in less than a week with regular updates along the way. Super happy with everything
April 29, 2026
Unprompted review
Reply from Footshop
Thank you for your review 😊
We’re really glad to hear you’re happy with the shoes and the delivery experience. Great to know everything arrived quickly and kept you updated along the way!
Footshop Team
good service all around
April 24, 2026
Unprompted review
Reply from Footshop
Thank you for your review 😊
We’re glad you’re happy with our service!
Footshop Team
Wow these shoes arrived pretty quickly
Wow these shoes arrived pretty quickly. I was a little worried after reading the reviews of the site but I went on ahead and ordered them. The shoes are as described and was packaged very well. The import fee was kind of high but overall good experience.
April 26, 2026
Unprompted review
Reply from Footshop
Thanks a lot for your feedback 😊
We’re happy to hear the shoes arrived quickly and matched your expectations, and that everything was well packaged. We also appreciate your note regarding the import fee.
Glad you had a good overall experience!
Footshop Team
Smooth experience!
Easy checkout experience, and the item ordered arrived exactly as described. Excellent seller!
April 15, 2026
Unprompted review
Reply from Footshop
Thanks for your review!
Great to hear the checkout was easy and that your order arrived exactly as expected.
Footshop Team
Excellent HOKA walking boots 😄
April 24, 2026
Unprompted review
Reply from Footshop
Thanks for your review 😄
Great to hear you’re happy with your HOKA walking boots!
Footshop Team
Defective shoes
I have already reported that I received 2 defective pairs of shoes, and I haven’t received an answer from the customer service. The suede of the shoe wasn’t smooth, but with “knots”, while I have seen this shoe in real life and I know its design is smooth, normal suede. The other pair had such a wide inner sole, which makes your foot step side-words, and not straight. It feels unfair to cover the return fee for defective items.
April 16, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback, and we are sorry to hear about the issues with your shoes.
We would like to inform you that we have requested additional details regarding your case, but unfortunately we have not received them yet, which prevents us from properly investigating the situation.
Please note that in cases where a product is returned due to a defect, the return fee does not apply.
We appreciate your understanding and remain available to help resolve this matter as soon as we receive the necessary information.
Footshop team
Good website
Good website. Product availability. Good price. Fast delivery
April 16, 2026
Unprompted review
Reply from Footshop
Thanks a lot for your feedback! 😊 Great to hear you liked the website, product availability, fair pricing, and fast delivery.
Footshop team 👟
There Brown Reebok Classic.
Well, Brown Reebok Classic ,say no more 👌
April 13, 2026
Unprompted review
Reply from Footshop
Thanks for your review! Sounds like the Brown Reebok Classic speaks for itself — enjoy them! 👌
Footshop team
Footshop keeps my money and wants a fee…
Footshop keeps my money and wants a fee for their own mistake!!!!
I have had a deeply frustrating experience with Footshop in connection with my order no. 13289179.
Footshop deducted the entire amount (1,462 DKK) immediately, but now writes that there has been a “technical glitch”, that my order has been cancelled – and that I have to go in and order and pay again.
Yet they send me all the details of my order, so their system has clearly registered it. Why don’t they just send the item I have already paid for?
It gets worse:
They write that I will not get my money back until 7 working days.
A credit note has been created, where they also write that they are deducting “a small fee” from my refund "In order to continue to offer high quality and easy returns and to partially cover the costs associated with returns, we will deduct a small fee from the refund".
They do not state how much this fee is.
In other words: I now have to both do without my money and pay a fee because Footshop made a mistake. This is unacceptable and, in my opinion, exceptionally poor customer service - and outright fraud.
On top of that, they are trying to get me to “give them another chance” and look at other products, instead of solving the problem and delivering the shoes I paid for, seems both disrespectful and frivolous.
I expect:
A full refund without any fees.
An explanation of why I have to pay again for an order they have already charged.
That they change their practices so that customers do not have to pay for their mistakes.
Based on this, I cannot recommend Footshop!
April 13, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback. No fee has been charged to you in this case. The message you received is part of an automatic email system generated together with a credit note, which does not apply to your situation.
The order was not completed because the payment was temporarily blocked on the payment provider’s side. We have already requested the release and refund of the payment.
You also received a detailed email explaining the situation, as well as a discount code as compensation for the inconvenience, which can be used to reduce the value of your new order.
The purchase expérience was ok
The purchase expérience was ok. Îm in QC so I had to pay for costums duties… Than The shore are too big. So I don’t want to retire mybiyems because it’s gone a cost me more than I already spend.
So I lost like 200$ for a pair of shoes….
March 31, 2026
Unprompted review
Reply from Footshop
Thank you for taking the time to share your feedback with us. We are sorry to hear that the shoes did not fit as expected.
Please note that if you decide to return the item, you can contact your local customs office with the return confirmation document. In many cases, the customs authority may refund the customs duties once they receive proof that the goods were returned to the sender.
If you need any assistance with your return confirmation, please feel free to contact us and we will be happy to help.
Footshop team
I ordered from the Channel Islands and…
I ordered from the Channel Islands and there was no mention of not being able to deliver here. Over a week later, when my parcel got to the UK, it was cancelled and told they don't deliver here. This was for a present and now I don't have one
April 8, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback. Unfortunately, delivery with the carrier is only available to the main island. As soon as we were informed by the carrier, we immediately notified you and processed a full refund. We apologize for the inconvenience and thank you for your understanding.
Disappointing experience
Disappointing experience. My order (a 43 EUR hat) arrived thrown in a cardboard box without any plastic wrap or even the original factory paper tags. This makes me doubt if the product is even new or authentic. It feels like I was sent a display model or a returned item, which is very unprofessional. Definitely not the quality of service I expected from Footshop.
April 7, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback.
Before we were able to investigate and resolve the situation, we reached out to you requesting additional details about your order. Unfortunately, we did not receive a response, which made it impossible to proceed further with the case.
We would also like to clarify that all our products come directly from official suppliers and are shipped in this condition for online orders.
If you would still like us to look into this matter, please feel free to contact us with the necessary order details, and we will be happy to assist you further.
Footshop team
They have colours of popular trainers…
They have colours of popular trainers that you have never seen before.
March 23, 2026
Unprompted review
Reply from Footshop
Appreciate your review! Glad you’re enjoying the distinctive color options 🎨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.