Unfortunately an error on my part, meant I ordered the wrong size. However the returns process was easy. If there had been an exchange process I would have bought them from Footshop. But I had to org... See more
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Great easy to shop website and I love my new SaySky Flow statement top which I couldn't get anywhere else. Price was good, delivery did take a little while coming from Europe however the communicatio... See more
Company replied
Shoes arrived on time in perfect condition. Was having doubts because I’ve never ordered from here before but they’re perfect. Thanks Footshop 🙂
Company replied
Price for limited edition trainers was the best around. Website is easy and payment straight forward. They do need to offer fast postage though, only economy to UK is available right now.
Company replied
Company details
Written by the company
Footshop is an ever-changing medium that connects cultures, sub-cultures, groups, and individuals into one big family whose shared interest is their love for sneakers. You can feel the Footshop atmosphere in the city streets, in the fields and in the nature surrounding you. #WithLoveForSneakers
Contact info
Prague, Czech Republic
- +44 203 807 1459
- help@footshop.eu
- footshop.eu
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Brilliant product and brilliant service
Brilliant product and brilliant service
April 1, 2026
Unprompted review
Reply from Footshop
A big thank you for your positive review! 😊
Reply from Footshop
Thank you! We're glad that everything went smoothly.🌟
Reply from Footshop
Thank you so much for your feedback! We’re glad you’re happy with our service and look forward to helping you again soon. 🙏
Best regards,
The Footshop Team
Worst return policy in the world. Here’s why…
You have to pray that what you order fits you because the return policy is very difficult. You have to take the package yourself to the pickup points or arrange courier at your expence AT A PHYSICAL spot. You cannot get a courier to pick up your order from the house, you have to literally walk/drive and waste half of your day to return products. If, like me, you have a walking problem (leg enjury that makes me uncapable to walk) and can’t go make the return, they dont care. You paid, you stick with the wrong shoes because there is no way you can return them unless you leave the house. So make sure not to be enjured or have leg problems before you order!!!
March 26, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback. From your location we offer a simple return process via Packeta using a generated return code. All information regarding returns is clearly stated on our website. The return process is designed to be straightforward, and we also provide an extended return period of up to 30 days.
Reply from Footshop
Thank you for your feedback! We’re glad you’re happy with the price, fast delivery, and smooth process.
Best regards,
Footshop Team
Shoe didn't look like image and still…
Shoe didn't look like image and still struggling with my return
March 26, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback. If there is any issue with the product or the return process, please do not hesitate to contact us. We will be happy to provide you with all the necessary information and assist you further.
Footshop Team
Reply from Footshop
Thank you for your feedback :)
Reply from Footshop
Thank you for your feedback :)
We’re glad you found the process easy and quick, and that you’re happy with your purchase!
Best regards,
Footshop Team
Excellent experience
Excellent experience from placing my order to the delivery.
I received regular updates on the progress of my order and delivery schedule
Would definitely recommend
March 12, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback :)
We’re glad you had an excellent experience and appreciated the updates on your order!
Best regards,
Footshop Team
Reply from Footshop
Thank you for your feedback.
We’re glad everything went smoothly and that you’re happy with the delivery!
Best regards,
Footshop Team
Reply from Footshop
Thank you for your feedback :)
Best regards,
Footshop Team
Reply from Footshop
Thank you for your feedback. We’re glad your item arrived on time and well packaged!
Best regards,
Footshop Team
Reply from Footshop
Thank you for your feedback :)
We’re glad you’re happy with the product, prices, and delivery!
Best regards,
Footshop Team
Absolutely excellent company will use…
Absolutely excellent company will use again easy process start to finish tracking easy to understand also. Can’t say much more about the company other than their delivery is faster than some in uk and cheaper prices than most 5* plus (James who’s done review before me talks crap)
March 17, 2026
Unprompted review
Reply from Footshop
Thanks so much for the awesome review! We’re glad the process was easy from start to finish and that tracking was clear.
Footshop Team
Fake shoes!!!!!
Update:
They challenged me to contact the shoe brand supplier as they told me it is impossible they are fake as they get them from the shoe makers/designers/suppliers. So I contacted them direct (bape shoes). Bape themselves come back and said they do not work with footshop.eu!!!
Cheeky cheeky liars!
Fake shoes!
Do not spend a penny with this crappy store! I ordered over 300 pound shoes and they’re fake! Obvious fakes as well how they are still in business is beyond me!!!
DO NOT ORDER ANYTHING THEY SELL FAKE GARMS AT REAL RETAIL PRICES!
THAT IS AGAINST THE LAW!
Counterfeit goods being sold as real genuine items!
No one spend a penny here!
March 16, 2026
Unprompted review
Reply from Footshop
Dear Customer,
We do not sell fake products. Our collaboration with BAPE is proof, including our recent joint collection: BAPE x Footshop - https://www.footshop.eu/en/mens-shoes/467083-bape-x-footshop-bape-sta-multi-colored.html
All items we sell are 100% genuine from authorized suppliers.
Everything went very smoothly
Everything went very smoothly - great prices, easy ordering process and prompt delivery. Happy customer.
March 9, 2026
Unprompted review
Reply from Footshop
Thank you for your kind review! We’re happy to hear everything went smoothly and that you were satisfied with the prices, ordering process, and delivery. Hope to see you again soon!
Best regards,
Footshop Team
Hard to find trainers available in…
Hard to find trainers available in multiple sizes at reasonable prices . Easy to use web site. Kept informed of delivery. Delivery arrived earlier than initially indicated.
March 1, 2026
Unprompted review
Reply from Footshop
Thank you for your great feedback! We’re glad you found the trainers you were looking for at a good price and that everything from ordering to delivery went smoothly. Enjoy your purchase and hope to see you again soon!
Best regards,
Footshop Team
Great discount deal
Great discount deal, easy purchase, fast arrival, perfect sneakers, happy customer :)
March 11, 2026
Unprompted review
Reply from Footshop
Thank you for your feedback :)
We’re glad you enjoyed the discount, smooth purchase, and fast delivery!
Best regards,
Footshop Team
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