Footshop Reviews 

1,835
TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

Unfortunately an error on my part, meant I ordered the wrong size. However the returns process was easy. If there had been an exchange process I would have bought them from Footshop. But I had to org... See more

Rated 5 out of 5 stars

Great easy to shop website and I love my new SaySky Flow statement top which I couldn't get anywhere else. Price was good, delivery did take a little while coming from Europe however the communicatio... See more

Company replied

Rated 5 out of 5 stars

Shoes arrived on time in perfect condition. Was having doubts because I’ve never ordered from here before but they’re perfect. Thanks Footshop 🙂

Company replied

Rated 4 out of 5 stars

Price for limited edition trainers was the best around. Website is easy and payment straight forward. They do need to offer fast postage though, only economy to UK is available right now.

Company replied

Company details

  1. Shoe Store

Written by the company

Footshop is an ever-changing medium that connects cultures, sub-cultures, groups, and individuals into one big family whose shared interest is their love for sneakers. You can feel the Footshop atmosphere in the city streets, in the fields and in the nature surrounding you. #WithLoveForSneakers


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(1,835)

1,043 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery time

Im impressed how easy it was, to get that gem of sneakers. the delivery was easy and payment as well. never heard of this shop before and thought it was a scam. worked like a charm. recommended. (:

March 7, 2026
Unprompted review
Footshop logo

Reply from Footshop

Thank you so much for your review! 😊 We’re glad you found your sneakers easily and that the whole process, from payment to delivery was smooth.
Best regards,
Footshop Team

Rated 5 out of 5 stars

Fast delivery

Great item, good price and fast delivery - thank you

February 26, 2026
Unprompted review
Footshop logo

Reply from Footshop

Thank you for your kind review! We’re glad you’re happy with your purchase and that it arrived quickly. We look forward to serving you again soon!
Best regards,
Footshop Team

Rated 1 out of 5 stars

Newsletter harassment

They keep spamming you with newsletter emails, when you never signed up for them. You unsubscribe, and they keep sending more. You unsubscribe again, and of course they continue. This is illegal. This is harassment.

February 27, 2026
Unprompted review
Footshop logo

Reply from Footshop

Dear Customer,

We are very sorry for the inconvenience. We take your feedback seriously. Please note that we never intend to send unwanted emails.

To resolve this immediately, could you contact us directly at help@footshop.eu so we can ensure your email is fully removed from our newsletter list.

Rated 1 out of 5 stars

Worse customer service

Worse customer service. I ordered a shoe size and they sent me a different one. My size is no longer available on their site so clearly they did this only to close the sale, instead of contacting me to inform me. Now they don’t even want to help with the return, and I am supposed to go to return it in person with packeta because they don’t pay for home pick-up. This is the worst customer care and service I encountered, avoid them

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

First time I used this company

First time I used this company, and it won’t be the last !
Ordered
Good price
Emails from start to finish
Arrived on time and package well
Easy !

February 25, 2026
Unprompted review
Footshop logo

Reply from Footshop

Thank you for your review! We’re happy your first experience with us was smooth and that everything arrived on time. We look forward to serving you again!

Footshop Team

Rated 5 out of 5 stars

adidas spezial online order

bit wary of ordering from europe but feedback looked ok and was the only place left that had trainers i wanted so ordered on thursday received following wednesday, kept up to date with tracking and arrived at day and time promised, no custom charges either which is always a bonus
the trainers looked in good condition but on inspection there was a small mark to suede on one shoe and small scratch to leather upper on the other, nothing too bad to return, maybe a production issue

January 29, 2026
Unprompted review
Footshop logo

Reply from Footshop

Hello,
thank you for sharing your experience! We’re glad your order arrived on time and tracking was helpful. We’re sorry to hear about the small marks on the shoes, this may have been a production issue.
If you’d like to return, please contact us via email or phone and we’ll be happy to assist you.
Footshop team

Rated 1 out of 5 stars

After I fully paid for my order and…

After I fully paid for my order and shipping, I later received an additional invoice from DHL for import duty/brokerage fees.

This happened when I was already waiting to receive my package, and I had no choice but to pay in order to avoid losing my shipment. Nowhere during checkout was it clearly stated that U.S. customers may be charged additional customs fees beyond the shipping cost I already paid.

The extra charge was significant, and this lack of transparency feels extremely misleading. If you sell internationally to the U.S., you should clearly disclose these potential fees before customers pay.

I will never recommend this store to anyone.

February 2, 2026
Unprompted review
Footshop logo

Reply from Footshop

Hello Iryna, thank you for your feedback. We’re sorry you were surprised by these fees, but we’d like to clarify that we explicitly communicate at checkout that orders outside the EU may be subject to customs duties. This notice is clearly displayed so customers can account for government-mandated fees before paying. These charges are set by US Customs and DHL, not our store, and are outside of our control.

Since we do provide this information upfront, we feel this negative review is a bit unfair to our business. Would you be open to reconsidering or removing your rating? We strive for transparency and would appreciate your fairness.

Rated 5 out of 5 stars

Great price for the shoes I wanted

I got my shoes at a good price and in the size i was looking, delivery could have been quicker but I wasn't desperate for them.

January 30, 2026
Unprompted review
Footshop logo

Reply from Footshop

Thank you so much for the feedback. We hope to see you soon!

Rated 1 out of 5 stars

trash website

- for 6 years now this trash website didn't send the so called "birthday code"... and the 💩's who replied to emails really tried to lie that they did

- also, they deleted my account when I exposed their "birthday code" bull💩

February 1, 2026
Unprompted review
Footshop logo

Reply from Footshop

Hello,
we noticed that your messages included vulgar language directed at our colleagues, and such behavior is not acceptable.
Footshop team

Rated 3 out of 5 stars

There was so much variety i was…

There was so much variety i was impressed, maybe the support person to help me was new so not guided alot in that sense

November 13, 2025
Unprompted review
Footshop logo

Reply from Footshop

Hello,
thank you for your review!
Unfortunately, we haven’t received any further details from you, so we weren’t able to fully understand your experience with our support.
Please feel free to contact us directly via email or phone so we can assist you better.
Footshop team

Rated 5 out of 5 stars

Absolutely love my new converse

Absolutely love my new converse, I wanted a pair of mono black converse, super happy knowing they’re water resistant!
Got a good deal on them and speedy delivery too. 10/10
Would highly recommend this company. 🤩

January 23, 2026
Unprompted review
Footshop logo

Reply from Footshop

Thank you so much for the feedback. We hope to see you soon!

Rated 5 out of 5 stars

Real Genuine UGGs

After I ordered 2 pairs of Ugg Clogs I was a bit concerned as to whether they would be genuine. I shouldn't have worried. I normally take size 5 shoes but 4 in Uggs whether it be slippers or boots. Due to the stretch that occurs in Ugg footwear. At first I couldn't get the back strap to fasten. It seemed as though the velcro fastening was miles away from fastening. I wore them for a couple of days just to stretch them and as if by magic the velcro strap now fastens. Really Chuffed with them

January 24, 2026
Unprompted review
Footshop logo

Reply from Footshop

Thank you so much for the feedback. We hope to see you soon!

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