Unfortunately an error on my part, meant I ordered the wrong size. However the returns process was easy. If there had been an exchange process I would have bought them from Footshop. But I had to org... See more
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Great easy to shop website and I love my new SaySky Flow statement top which I couldn't get anywhere else. Price was good, delivery did take a little while coming from Europe however the communicatio... See more
Company replied
Shoes arrived on time in perfect condition. Was having doubts because I’ve never ordered from here before but they’re perfect. Thanks Footshop 🙂
Company replied
Price for limited edition trainers was the best around. Website is easy and payment straight forward. They do need to offer fast postage though, only economy to UK is available right now.
Company replied
Company details
Written by the company
Footshop is an ever-changing medium that connects cultures, sub-cultures, groups, and individuals into one big family whose shared interest is their love for sneakers. You can feel the Footshop atmosphere in the city streets, in the fields and in the nature surrounding you. #WithLoveForSneakers
Contact info
Prague, Czech Republic
- +44 203 807 1459
- help@footshop.eu
- footshop.eu
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery time
Im impressed how easy it was, to get that gem of sneakers. the delivery was easy and payment as well. never heard of this shop before and thought it was a scam. worked like a charm. recommended. (:

Reply from Footshop
Great product well packaged and a great…
Great product well packaged and a great price

Reply from Footshop
Fast delivery
Great item, good price and fast delivery - thank you

Reply from Footshop
Newsletter harassment
They keep spamming you with newsletter emails, when you never signed up for them. You unsubscribe, and they keep sending more. You unsubscribe again, and of course they continue. This is illegal. This is harassment.

Reply from Footshop
Worse customer service
Worse customer service. I ordered a shoe size and they sent me a different one. My size is no longer available on their site so clearly they did this only to close the sale, instead of contacting me to inform me. Now they don’t even want to help with the return, and I am supposed to go to return it in person with packeta because they don’t pay for home pick-up. This is the worst customer care and service I encountered, avoid them
First time I used this company
First time I used this company, and it won’t be the last !
Ordered
Good price
Emails from start to finish
Arrived on time and package well
Easy !

Reply from Footshop
Very good and reliable
Very good and reliable. Fast shipping of products. Well done.

Reply from Footshop
adidas spezial online order
bit wary of ordering from europe but feedback looked ok and was the only place left that had trainers i wanted so ordered on thursday received following wednesday, kept up to date with tracking and arrived at day and time promised, no custom charges either which is always a bonus
the trainers looked in good condition but on inspection there was a small mark to suede on one shoe and small scratch to leather upper on the other, nothing too bad to return, maybe a production issue

Reply from Footshop
After I fully paid for my order and…
After I fully paid for my order and shipping, I later received an additional invoice from DHL for import duty/brokerage fees.
This happened when I was already waiting to receive my package, and I had no choice but to pay in order to avoid losing my shipment. Nowhere during checkout was it clearly stated that U.S. customers may be charged additional customs fees beyond the shipping cost I already paid.
The extra charge was significant, and this lack of transparency feels extremely misleading. If you sell internationally to the U.S., you should clearly disclose these potential fees before customers pay.
I will never recommend this store to anyone.

Reply from Footshop
Great price for the shoes I wanted
I got my shoes at a good price and in the size i was looking, delivery could have been quicker but I wasn't desperate for them.

Reply from Footshop
trash website
- for 6 years now this trash website didn't send the so called "birthday code"... and the 💩's who replied to emails really tried to lie that they did
- also, they deleted my account when I exposed their "birthday code" bull💩

Reply from Footshop

Reply from Footshop
There was so much variety i was…
There was so much variety i was impressed, maybe the support person to help me was new so not guided alot in that sense

Reply from Footshop
Great trainers and arrived swiftly with…
Great trainers and arrived swiftly with no issues. Much better than some online businesses in UK!

Reply from Footshop
Thanks for the great service.
Thanks for the great service and fast delivery service.
Again thank you staff🙏

Reply from Footshop
Good communication and delivered on…
Good communication and delivered on time at a discounted price.
Would recommend.

Reply from Footshop
Very satisfied and would recommend to…
Very satisfied and would recommend to use them to anybody

Reply from Footshop
Absolutely love my new converse
Absolutely love my new converse, I wanted a pair of mono black converse, super happy knowing they’re water resistant!
Got a good deal on them and speedy delivery too. 10/10
Would highly recommend this company. 🤩

Reply from Footshop
Real Genuine UGGs
After I ordered 2 pairs of Ugg Clogs I was a bit concerned as to whether they would be genuine. I shouldn't have worried. I normally take size 5 shoes but 4 in Uggs whether it be slippers or boots. Due to the stretch that occurs in Ugg footwear. At first I couldn't get the back strap to fasten. It seemed as though the velcro fastening was miles away from fastening. I wore them for a couple of days just to stretch them and as if by magic the velcro strap now fastens. Really Chuffed with them

Reply from Footshop
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