First time using Footway - great experience. Really pleased with training shoes. Salomon Speedcross Cswp J Slate/night Sky/saffron - EU 35 UK Size 2 fit perfect. Comfortable to wear. Delivery delayed... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Almost did not place an order because of some bad reviews on Trustpilot, but decided to chance it anyway. Very glad I did! Ordered some Doc Martens (model discontinued elsewhere) and another pair of b... See more
Company replied
Footway might be good, but sadly they use UPS to ship their products. First email from UPS said the package would arrive Friday, then it changed to Saturday, now they say Sunday. I'm sure I'll still b... See more
Company replied
Great price, service and delivery. I was a little apprehensive at first but after reading other reviews decided it must be ok. Cheaper to get my boots from Sweden than at my local GoOutdoors in the UK... See more
Company replied
Company details
Written by the company
Footway supports e-commerce stores with logistics and customer service. With Footway, you can easily scale your business without investments and at low cost. The platform integrates seamlessly with your online store and handles warehouse management, distribution, returns, and customer support. We cover 40 markets in 18 languages through our shared infrastructure, reducing complexity and lowering costs. Whether you're a small e-retailer or a manufacturer looking to reach a wider audience, we offer a standardized solution for rapid expansion and continuous innovation.
Contact info
Victoria Tower, våning 32, Nolsögatan 3 , Kista, Sweden
- support@footway.com
- footway.com
4.2
Great
8K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Footway
Hi Mary✨,
😊 Thank you for your kind words! We're thrilled to hear you loved your boots. If there's anything else you need, feel free to reach out. Happy walking! 🥾🌟
Best regards Lilly from Footway 👣
Full range of sizes when other sites…
Full range of sizes when other sites had few. Delivered promptly as described with option of free return. No return necessary. Excellent service.
January 31, 2024
Unprompted review
Reply from Footway
Hi Kevin!
Thank you for taking the time to share your feedback! We're thrilled to hear that you found the full range of sizes you needed when other sites had limited options. It's fantastic that your order was delivered promptly and as described. We're also pleased to offer the option of free returns, and we appreciate your note about the excellent service.
If there's anything else you need or if you have further comments, please feel free to reach out. We look forward to serving you again in the future!
Stella at Footway
I didn’t get one pair of shoes that I…
I didn’t get one pair of shoes that I had ordered. I would like to know that before they shipped my order so I could find another pair
January 25, 2024
Unprompted review
Reply from Footway
Hi,
We would like to look into this further, please contact our customer service directly and we will see how we can help you!
Positive Experience
User-friendly website, competitive prices, good communications and on-time delivery
January 15, 2024
Unprompted review
Reply from Footway
Dear Scott,
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We're thrilled to hear that you found our website user-friendly, our prices competitive, and our communication effective.
Your feedback is incredibly valuable to us, and it serves as motivation for our team to continue delivering excellent service.
Best Regerads,
Caroline
Reply from Footway
Thank you so much for the feedback,
Happy to have you with us and see you next time :)
Best regards
Fabian from Footway
Is crocs fake or not??
I bought crocs for my husband as a gidt but it came just in a black plastic post! Very strange it came without shoe box or something… I start to wonder is it fake crocs I bought or whatnot….
January 23, 2024
Unprompted review
Reply from Footway
We apologize for any confusion regarding the packaging of your Crocs order. Rest assured, we only sell authentic products, and Crocs packaging is just a plastic bag due to efforts to reduce waste and minimize our environmental impact. Please feel free to reach out to our customer service team with any questions or concerns you may have. We appreciate your feedback and hope your husband enjoys his new Crocs! 🌞
Excellent service
I ordered a pair of boots in the sale and was amazed at how quickly they were delivered. The whole process was smooth and efficient and the boots were exactly as described on the website.
January 8, 2024
Unprompted review
Reply from Footway
Hi!
Thank you for taking the time to share your experience! We're thrilled to hear that you were amazed by the speedy delivery of your boots. It's fantastic to know that the entire process was smooth and efficient, and most importantly, that the boots met your expectations and were exactly as described on our website.
Your satisfaction is our priority, and we're grateful for your positive feedback. If there's anything else we can do for you or if you have any further questions, feel free to reach out.
Thanks for choosing us, and we look forward to serving you again in the future!
Stella at Footway
Still waiting for refund!!
Returned items within 24 hours of receiving them (due to being too small)
It’s been 11 days and still have nit received refund!
Not great!!
January 12, 2024
Unprompted review
Reply from Footway
Thank you for your feedback, and sorry for the longer processing times this time of the year. Due to the bead weather in Sweden, a lot of returns reach us with severe delays as well.
May I ask you to reach out to our customer service? We'd be happy to help here :)
Best regards
Fabian from Footway
Recommend
Sadly the Crocs I bought were too big but they were delivered very quickly and the return was easy.
January 22, 2024
Unprompted review
Reply from Footway
Dear Catherine,
Thank you for taking the time to share your feedback ✨. We're sorry to hear that the Crocs you purchased didn't fit as expected, but we're pleased to know that you appreciated our quick delivery and found the return process to be easy. Customer satisfaction is our top priority, and we're grateful for your understanding 🙌 .
Best regards, Farah 💫
very happy with the standard of…
very happy with the standard of footwear and delivery brilliant 🙂 will buy again
January 21, 2024
Unprompted review
Reply from Footway
Hi Nicola!
We're delighted to hear that you are very happy with the quality of our footwear and that our delivery exceeded your expectations! 😊 Thank you for your positive feedback; it means a lot to us.
We look forward to serving you again in the future! If you have any questions or need assistance, feel free to reach out. We appreciate your trust in us and can't wait to have you as a returning customer.
Stella at Footway
Good shoes Arrived quickly
January 13, 2024
Unprompted review
Reply from Footway
Hi Nicola!
We're thrilled to hear that you received the shoes promptly and that you are satisfied with your purchase! Customer satisfaction is our top priority, and we appreciate your positive feedback.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing our products, and we hope you enjoy wearing your new shoes!
Stella at Footway
2 weeks to BEGIN return when item received back.
2 weeks to deliver.
Returned via UPS and told two weeks to start processing the return. 2 weeks to BEGIN the return.
No replies to customer service.
January 19, 2024
Unprompted review
Reply from Footway
Hi Sophie!
Thank you very much for sharing your feedback with us.
We deeply apologize for the problems you have encountered with the delivery and return process. It is really important to us that you feel satisfied with our services, and it looks like we have failed in this case.
We would like to investigate this further and resolve the problem as quickly as possible. Could you please contact our customer service on phone: 1800817332 or email: Storesupport-IE@footway.com and send us your order number and further details to help you further?
We assure you that we take this very seriously and will do our best to rectify the situation!
Kind regards,
Hanna from Footway💜
Reply from Footway
Thank you for taking the time to share your positive experience! We're delighted to hear that you received your order quickly and that the item met your expectations. If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate your business!
Best regards, Kristoffer from FootwayGroup
Shoes are great
Shoes are great, no problem. Delivery was far too long …. Almost two weeks. When package arrived plastic bag was completely open at one end and box inside was crushed at open end - I’m amazed shoes were still inside and not damaged.
January 11, 2024
Unprompted review
Reply from Footway
Hello Paula,
Thank you for your feedback! We appreciate your comments. We're sorry for any inconvenience caused by the extended delivery time and the condition of the package. Your insights are crucial for our improvement. We're glad the shoes survived unharmed, but we understand the importance of a flawless delivery. Rest assured, we're actively working on refining our processes. If you need any further assistance, please don't hesitate to reach out.
Thanks again for bringing this to our attention! 👟🌟
Farah from Footway 🚀🌈
Great all round - Price, service, delivery!
Great price, service and delivery. I was a little apprehensive at first but after reading other reviews decided it must be ok. Cheaper to get my boots from Sweden than at my local GoOutdoors in the UK - go figure!? Also impressive that returns are paid for by Footway... to Sweden! Can't fault that one bit. Will definitely use again.
January 2, 2024
Unprompted review
Reply from Footway
Thank you so much! We're delighted to hear that you're pleased with our prices, service, and delivery. It's great that other reviews helped build your confidence. We look forward to serving you again and appreciate your trust in us! /Paula :)
Reply from Footway
Sweet Caroline, thank you so much for sharing. We are happy that you are happy with us :)
/Caroline (also)
Superb service
Superb service. Hadn't heard of footway before. Ordered a pair of Adidas shoes at a very good price . They arrived in about 4-5 days .
January 5, 2024
Unprompted review
Reply from Footway
Hi Mark,
Thank you very much for your great review! We are glad that you found our service outstanding and that you found a pair of Adidas shoes at a very good price. It is always gratifying to receive positive feedback from new customers. If you have any questions or need help in the future, we are here for you.
Thank you again and we hope you will enjoy your new shoes!
Kind regards,
Zorigt at Footway+
Long and frustrating wait for the shoes to arrive
The shoes took a long time to arrive - over a week. They are posted from Sweden. This was probably mentioned in the small print somewhere but even so, it is normal nowadays for things to arrive much more quickly.
Their choice of UPS as a shipper was also poor. Whereas DPD let you see where your parcel is just by clicking the link, UPS make you sign up as a full-on customer of theirs just to see whether your parcel has made it out of Sweden yet.
The shoes were fine but I was getting a second pair of a style I already had, so I didn’t need to test whether they were correctly described on the website.
Overall the experience was let down by the long - and thanks to UPS, frustrating - wait for the shoes to make their long journey.
December 27, 2023
Unprompted review
Reply from Footway
We appreciate your feedback. We understand that waiting for a package can be frustrating, especially when expectations for delivery times are high. While we strive to provide accurate shipping estimates, transit times can vary depending on factors such as shipping method and destination.
We're glad to hear that the shoes themselves met your expectations. If you have any further concerns or feedback, please don't hesitate to reach out to our customer service team. We appreciate your business and hope to have the opportunity to serve you better in the future.
Good service
Good service. Too small, I reordered, came fast Refunded no problems.
December 27, 2023
Unprompted review
Reply from Footway
Hi Mary,
Thank you for your nice review! We appreciate you sharing your experience with us. It's great to hear that you appreciated our service, and we're glad we were able to help you quickly when you needed to change your size. If there is anything else we can do for you, please don't hesitate to let us know.
Thank you again and we look forward to serving you in the future!
Kind regards,
Zorigt at Footway+
I had a mare of a job finding the right…
I had a mare of a job finding the right size for my granddaughters' birthday. I had promised a pair of Asher platforms but could only find them at Footway. So I tried converting uk sizes to EU sizes using Google (don't do it Google are wrong!) First order size 41 excellent service from Footway arrived quick but too big at a 7.5 so googled again (!) Tried size 40 excellent service from Footway arrived very quickly but too small at size 6.5! I then reached out in desperation and the wonderful Karolina pointed me in the direction of size 40.5 size UK 7! In stock sent very quickly and arrived for my granddaughters birthday. Amazing company very patient with me and so helpful I cannot thank Karolina enough for her help highly recommended!!! 😊
December 13, 2023
Unprompted review
Reply from Footway
Dear Mimi,
I'm delighted to hear that your experience with Footway turned positive after some initial challenges. It sounds like the journey to find the right size for your granddaughter's birthday gift was quite an adventure! I'm glad I was able to assist you and guide you towards the perfect fit with size 40.5 (UK 7).
Wishing your granddaughter a fantastic birthday celebration in her new Asher platforms! If you ever need assistance again or have more shopping adventures, feel free to reach out.
Best regards,
Karolina
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.