First time using Footway - great experience. Really pleased with training shoes. Salomon Speedcross Cswp J Slate/night Sky/saffron - EU 35 UK Size 2 fit perfect. Comfortable to wear. Delivery delayed... See more
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See what reviewers are saying
Almost did not place an order because of some bad reviews on Trustpilot, but decided to chance it anyway. Very glad I did! Ordered some Doc Martens (model discontinued elsewhere) and another pair of b... See more
Company replied
Footway might be good, but sadly they use UPS to ship their products. First email from UPS said the package would arrive Friday, then it changed to Saturday, now they say Sunday. I'm sure I'll still b... See more
Company replied
Great price, service and delivery. I was a little apprehensive at first but after reading other reviews decided it must be ok. Cheaper to get my boots from Sweden than at my local GoOutdoors in the UK... See more
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Company details
Written by the company
Footway supports e-commerce stores with logistics and customer service. With Footway, you can easily scale your business without investments and at low cost. The platform integrates seamlessly with your online store and handles warehouse management, distribution, returns, and customer support. We cover 40 markets in 18 languages through our shared infrastructure, reducing complexity and lowering costs. Whether you're a small e-retailer or a manufacturer looking to reach a wider audience, we offer a standardized solution for rapid expansion and continuous innovation.
Contact info
Victoria Tower, våning 32, Nolsögatan 3 , Kista, Sweden
- support@footway.com
- footway.com
4.2
Great
8K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery authentic brands
This site had Crocs for a really good price. Delivery was fast and Crocs are authentic.
March 8, 2024
Unprompted review
Reply from Footway
Wonderful to hear. Thank you so much for sharing your experience with us! We are so grateful :)
Best regards Caroline!
reliable company, good range, good prices
Stella and her colleagues at customer services do everything they can to help. Totally trustworthy company selling brands at a good price!
March 15, 2024
Unprompted review
Reply from Footway
Hi!
Thank you very much for the great review and for taking the time to share your experience with us! I am glad to hear that you have appreciated our reliable service, our wide range of products and our competitive prices.
My colleagues and I at the Customer Service Centre are here to help in the best possible way, and it warms to hear that you feel well looked after by us.
We always strive to be a reliable and trustworthy partner for our customers, and it is great to hear that we are living up to that expectation.
Thank you once again for your feedback and for choosing to do business with us. If there is anything else we can do to help you, please do not hesitate to contact us. We look forward to continuing to provide you with the best possible service in the future!
Stella at Footway
First time using Footway
First time using Footway - great experience. Really pleased with training shoes. Salomon
Speedcross Cswp J Slate/night Sky/saffron - EU 35 UK Size 2 fit perfect. Comfortable to wear. Delivery delayed by several days but not a problem, kept informed of progress with order. Would definitely recommend.
March 1, 2024
Unprompted review
Reply from Footway
Hello Lynn,
Great to hear you had a positive experience! 😊 We're glad the Salomon Speedcross Cswp J Slate/night Sky/saffron shoes fit perfectly and are comfortable. Apologies for the slight delivery delay, but we're happy you were kept informed. Thanks for recommending us! 🙌
Farah from Foowtay🌟
Quality shoes at a very competitive price.
This is my second pair of ecco shoes from Footway and once again, great value and quality product. Footway is good to deal with,prompt dispatch and I will purchase again for definite 👍
March 5, 2024
Unprompted review
Reply from Footway
Hello Michael!
Thank you very much for sharing your experience! 🌟
We are pleased to hear that you are happy with your ecco shoes and that you appreciate both the value and the quality.
We always strive to provide an excellent customer experience, and it is great to hear that you are happy with our fast delivery and customer service.
We look forward to welcoming you back for your next purchase! 👍
Best regards,
Unn from Footway💜
LADIES Adidas Trainers
I bought a pair of Adidas shoes at a very good price, significantly cheaper than the high street. They arrived promptly. I had a question about my invoice and spoke to a very nice gentleman (Patrick I think) who answered my question.
I have worn the shoes a lot and I'm very pleased with them. My only concern is they are white with navy blue stripes on the outside of the shoes, but the inner stripes are not navy. I have searched to see if the shoes with only navy stripes on the outerside of the shoe are genuine Adidas shoes but unable to confirm.
I am happy with the shoes, but having read some reviews where there are suggestions that the website is not geniune, many others say it is. I want to order further products as customer service and prices are excellent, but a little wary.
March 8, 2024
Unprompted review
Reply from Footway
Hi Sue!
Thank you so much for your great review! 😊 We are pleased to hear that you are happy with your purchase and our customer service. By the way, my name is Nikolas, not Patrick, but I'm just as happy that I could help!
Regarding your concerns about the authenticity of the shoes, I want to assure you that all our products are 100% authentic. We work directly with the official manufacturers and brands to ensure that our customers receive genuine and high quality products.
We understand that there may be concerns based on what you read online, but I want to assure you that you can feel safe shopping with us. If you have any further questions or concerns, please do not hesitate to contact us again. We look forward to helping you with your future purchases!
Have a wonderful day! 😊
Greetings from the Sunny Stockholm,
Nikolas Footway
Delivery, product quality and customer sevice all perfect
I bought Nike basketball shoes last august and they got broken after 6 months. I contacted them via e-mail which was responded by Stella in just couple of hours. She said they were sorry about my bad experience and they can refund the money if I send the shoes back and on top of that I was given a discount on my further purchase. That was maybe the quickest response I have ever gotten from a customer service e-mail. Customer service representative was very polite and helpful as well. And of course the broken shoes was not their fault but perhaps Nike's. I am very happy how they handled the situation and I would recommend them to everyone.
March 1, 2024
Unprompted review
Reply from Footway
Hi Emre🌟
Thank you so much for sharing your positive experience with us! We sincerely apologize for the inconvenience of your basketball shoes breaking after just six months, but we're glad to hear that our customer service was able to assist you promptly and effectively via email.
Providing excellent customer service is a top priority for us, and we're pleased that we could offer you a refund and a discount on your next purchase to compensate for the inconvenience.
We understand that products can sometimes have manufacturing defects, and we appreciate your understanding in this matter. We're happy that you're satisfied with how we handled the situation and grateful for your recommendation to others. If you ever need assistance in the future or have any further questions, please don't hesitate to reach out. Thank you again for choosing us!
Stella at Footway🌟
Great pair of boots
Great pair of boots. Although they are not leather they are made well & are comfortable. A good colour which is very trendy …… goes well with Jeans. Casual wear or s mart.
March 6, 2024
Unprompted review
Reply from Footway
Hi!😍
Thank you for your review! We're thrilled to hear that you're enjoying your boots. Our aim is to provide quality products that are both comfortable and stylish, even if they're not made of leather. It's great to know that they're versatile and go well with jeans for both casual and smart occasions. If you ever need assistance or have any questions, feel free to reach out. We appreciate your support!
Stella at Footway🌟
I do not understand what is happening
I do not understand what is happening. I have order shoes with size 38, and I got it 37. Fine, I return it since it is free return, and order again pay again one week later I got my 37 AGAIN! I do not understand it. Very confusing!
March 4, 2024
Unprompted review
Reply from Footway
Hi Shuying!
We're so sorry for the mix-up and the inconvenience this has caused you 😔 It's definitely not the experience we want our customers to have. We would love to rectify this and make sure you get the right size this time.
Can you please contact our customer service? We will make sure to resolve this as smoothly as possible for you. +44800 098 8300 Storesupport-GB@footway.com
Thank you for taking the time to inform us. We look forward to hearing from you soon and resolving this for you! 🌟
Greetings,
Nikolas from the Company Footway
The shoes I wanted were in stock
The shoes I wanted were in stock, my size and at a very good price point. They arrived well packaged and in very good condition. Very happy and would recommend.
February 26, 2024
Unprompted review
Reply from Footway
Hello Irene.
🌟 Thank you for sharing your awesome experience! 🌟 We're overjoyed to hear you snagged the shoes you wanted at a fantastic price. 🥿👟
The fact that they arrived well-packaged and in top-notch condition makes us so happy! 😃💼
Your recommendation means the world to us. If there's anything else you need or if you want to explore more fabulous finds, feel free to reach out. 👍
Thanks a bunch for choosing us! 🌈 Farah from Footway
Snitches get stitches (reformed)
They work together with those who snatch folk's emails and gives them away, Footway then sent me an email about offers of seasonal shoes.
Such a shame.
I will change my opinon if you can find an excuse.
EDIT: i contacted them and got it sorted out, turns out that i bought a pair of sport shoes 2 years ago (which are still in great condition )
February 28, 2024
Unprompted review
Reply from Footway
Hi,
We apologize for any inconvenience or distress the situation may have caused you. At Footway, we adhere strictly to privacy laws and ethical marketing practices. We do not engage in the acquisition of email addresses from third parties without consent. Communication is sent exclusively to individuals who have agreed to our terms and conditions and have opted in to receive updates from us.
We would greatly appreciate the opportunity to investigate your matter further. Could you please contact us directly at 80 32 33 33 so we can look into your case with utmost priority?
We are eager to address your concerns and would like to reassure you that we take our customers’ privacy seriously.
EDIT:
Hi Jonas!
We're glad to hear that everything has been resolved to your satisfaction. It's important to us that you're happy with your experience with us. Remember, we're always here to help if you need any further assistance or have any questions. Please don't hesitate to reach out at any time, and we'll do our best to assist you.
Thank you again for choosing us, and we look forward to continuing to serve you.
Stella at Foowat
HELP
HELP! RFT149749. I bought a lovely green Nike coat for my sons birthday, but it was unfortunately too small for him and I had to return it.
I attached the return label that was enclosed and took it to my nearest drop off point. The man scanned the return label and took the parcel with no problem and so I assumed the return had gone through OK.
I have now received an email saying the 'proforma' invoices were missing from the package and so it was returned back to me. Shipment 1Z5V73739140329271. On 26th January 2024.
I have not received it and it is not at the drop off point I used.
Please help with locating this item as soon as possible and clarify next steps?
Very worried!
February 20, 2024
Unprompted review
Reply from Footway
Hello Emily,
You have now rated us on Trustpilot with this matter. You and I already have this discussion through our customer support email, let's continue there :)
Very happy with service
Very happy with service, delivery, quality of the sneakers.
February 20, 2024
Unprompted review
Reply from Footway
This made my day! Thank you so much for this review and we are so happy to know that you are satisfied with us :)
Best regards Caroline!
What I ordered arrived on time
February 2, 2024
Unprompted review
Reply from Footway
Thank you for sharing your positive experience with us! We're delighted to hear that your order arrived on time. We always strive to meet our delivery promises, and it's wonderful to know that we've met your expectations. If there's anything else we can do to make your next experience even better, please don't hesitate to let us know. Thank you for choosing to shop with us, and we look forward to serving you again in the future.
Reply from Footway
Hello Lidwina!
Thank you so much for the great review! 🌟
We are so happy to hear that you had a wonderful experience with us. We look forward to welcoming you back again and continuing to deliver a high quality service.
Thank you again for choosing us!
Best regards,
Unn from Footway💜
Lovely comfortable boot and fast…💯
Lovely comfortable boot and fast delivery.
February 1, 2024
Unprompted review
Reply from Footway
Hello Clare!
Thank you very much for your positive review! 🌟
We are happy to hear that you received your package quickly and that the product lived up to your expectations. It means a lot to us to know that our customers are satisfied.
Thank you again for choosing us!
Best regards,
Unn from Footway💜
Excellent service and a purchase at a…
Excellent service and a purchase at a very good price.
February 8, 2024
Unprompted review
Reply from Footway
Hi Adrian! Thank you so much for taking the time to give us such a great feedback! We're glad to hear you liked our service and the prize :) Have a lovely day!
Alia at Footway
Easy process
January 26, 2024
Unprompted review
Reply from Footway
Hi Christina!
Thank you for your feedback! We're delighted to hear that you found the process easy. Making things smooth and hassle-free for our customers is always our goal. If you have any further comments or questions, feel free to reach out anytime. Thanks for choosing us!
Stella at Footway
6th pair this month!
Easy to use website. Great value. Fast delivery.
Lovely neutral colour that will match any casual clothes. Lovely buy and looking forward to wearing them once it stops raining!
February 9, 2024
Unprompted review
Reply from Footway
Thank you so much for your wonderful review! We're delighted to hear that you found our website easy to use and that you're satisfied with the great value and fast delivery.
We hope the rain stops soon so you can enjoy wearing your new shoes! 🥰
If you need anything else or have any questions, please don't hesitate to reach out. We appreciate your continued support and look forward to serving you again in the future!
HELP
HELP. I received a pair of Reiker boots from you Invoice No.1300438372. Unfortunately the boots are too small and hard/inflexible and I need to return them. There were NO return instructions but 3 invoices and a return label to Sweden. I looked on internet for return instructions and found a DHL number 0844 248 0844 which I rang to ask for package to be picked up. None of the numbers quoted from the invoice or label tallied with their system (cut off so I had to ring again). I was under the impression I ordered these from Pavers, rang them and again told no numbers tallied. I looked for my payment details on Paypal and found your company where apparently these boos came from. So PLEASE can someone get in touch to tell me how I can return these boots. Your help would be appreciated (84 year old silver surfer here going bananas). (phone 01536 518565)
February 7, 2024
Unprompted review
Reply from Footway
Dear Janice,
We hope that after our call, you feel confident proceeding with the return process. We apologize for any confusion caused by unclear return instructions initially, and we appreciate your understanding and patience with this matter.
Our team is currently processing your return, and we will inform you directly as soon as it is registered and ready for processing.
If you require further assistance or have any questions, please don't hesitate to contact us. Your satisfaction is important to us, and we are here to assist you.
Best regards,
Agnes
I ordered my shoes on the 28th of…
I ordered my shoes on the 28th of January and till this time I didn’t receive them, DHL also don’t recognise my tracking number, nobody contacted with me.
February 5, 2024
Unprompted review
Reply from Footway
Hi Aleksandra!
I apologize for the inconvenience. We couldn't locate any order from the 28th of January in our system. To further investigate and resolve this issue, I recommend reaching out to our customer service. They will assist you in tracking your order and addressing any delivery issues. We apologize for any inconvenience this may have caused, and we're committed to helping you. Thank you for your patience and understanding.
Stella at Footway
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