FootwearMerch Reviews 

283
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with product quality, noting items were often cheap, uncomfortable, or did not match advertised pictures and descriptions. A frequent complaint concerned inaccurate sizing, with many finding products much smaller than expected or that the company's size charts were incorrect. Additionally, numerous people never received their orders or received incorrect items, and faced difficulties with the return policy as requests for refunds or exchanges were often refused. However, some customers also noted positive aspects, such as products arriving as expected with good designs and comfortable fits. A few other people also felt that shipping was not an issue, with some receiving timely deliveries and notifications throughout the process.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many reviewers report... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing disappointment regarding the... See more

Order

People report significant dissatisfaction with their orders, with many stating they never received the items... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting very long shipping... See more

Return policy

Customers express significant dissatisfaction with the return policy, often reporting an inability to return... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered 3 custom crocs for granddaughters. Shipping time was several weeks which I was not realizing or aware of but maybe that's on me. I was then traveling for many weeks and got home to open th... See more

Rated 2 out of 5 stars

The sandals are a very cheap version of crocs, and are very uncomfortable. They were worn for almost 20 minutes, and could not be tolerated.

Rated 2 out of 5 stars

Crocs are wrong size. I would like to return for a refund. You send me 2 pairs. First pair was wrong size but 2nd pair pair was correct size. I havent been able to contact company for a return. Cou... See more

Rated 2 out of 5 stars

Shipping took a very very long time. It was about a month before I received the shoes.


Company details

  1. Footwear Wholesaler

Written by the company

FootwearMerch - Creative, Inspiring, Exclusive Custom Shoes Crocs


Contact info

2.2

Poor

TrustScore 2 out of 5

283 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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2.2

All reviews

(283)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

Not worth time

Took too long to receive shoes. One pair has a pendleton straps on them instead of Georgia bulldogs. No updates on shipping progress. I had to keep emailing about where the product was.

May 2, 2024
Rated 1 out of 5 stars

CAUTION: BAD QUALITY

This is not an honest company, DO NOT PURCHASE FROM THEM! Shoes are flimsy and design has large mistakes, despite this the company refused to complete an exchange even though it was a manufacturing error. Proceed with caution (or, in my opinion, not at all!)

May 2, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!!!

SCAM!!!!!!! RUN!!!!! The item never delivered to my address! I had to go to the post office to pick it up... so I knew something was off. While at the post office, I was told that this company is a scam! They use old/fake shipping labels and leave the customer having to go to the post office and pay the shipping!!!!!!!! VERY PISSED OFF! They scam you for your hard earned money AND make YOU go to the post office to pay the shipping cost!!!!!! I declined the item and refused to pay!!! So they scammed me out of my money!

June 6, 2024
Unprompted review
Rated 1 out of 5 stars

False advertisement

False advertisement. They advertise personalized "Crocs", but they absolutely are NOT Crocs. They are poorly made and cheap looking. However, they charge Croc prices. A huge scam. This site needs to be shut down.

June 5, 2024
Unprompted review
Rated 1 out of 5 stars

Not a great experience.

The shoes that I ordered did not fit as expected and they refused to allow me to return them and refund me. Their customer service is horrible and the shoes I bought were cheap and not up to my standards. I would never order from this company again.

April 4, 2024
Rated 1 out of 5 stars

I would give them zero starts

I would give them zero starts! This is 100% a scam. I ordered some crocks for my nephew as a Christmas gift. Last communication I received from them was that item was in quality control and that I would be notified once it shipped. Suppose item never arrived. When I inquired, they “apologized” and send me a tracking number with USPS claiming that the item was delivered sometime in January. When I check the same tracking number I get proof that it’s only a label created and nothing has been shipped. They kept giving me the run around. I just reported it and got my money back from my credit card. Don’t waste your time or money with them.

May 9, 2024
Unprompted review
Rated 4 out of 5 stars

I ordered over 20 pairs I got my first…

I ordered over 20 pairs I got my first order they are nice and just like the photos it’s just my size 8 feels like a size down maybe I should of got a size 9 then if I knew but anyways it’s not that uncomfortable for me it’s just I have wide feet but I can work with it they was on time with delivery and everything and communication was very well through emails they are good clogs but they aren’t crocs it’s a big difference but it is what it is

April 30, 2024
Unprompted review
Rated 1 out of 5 stars

Not Real Crocs

After waiting a very long for two orders, the shoes that I received were way too small. So be careful what size you order and look at the size chart very carefully. This company will not refund your money if the size is wrong. It is a very shady company and the shoes are not real crocs--a very cheap knockoff. I was very disappointed.

March 5, 2024
Unprompted review
Rated 1 out of 5 stars

Their sizes are not correct

My shoes were adorable but 2 sizes too small. I wrote customer support and they said to show them proof. I showed them a tag of a shoe which was the size I ordered and then matched the shoe they sent next to show the difference. They wrote back and said they were very clear about sizing so tough luck. Do not buy from them.

April 8, 2024
Unprompted review
Rated 1 out of 5 stars

Not Worth the Money

First, I did not receive the refund promised on January 30, 2024.
Secondarily. my previous complaint- the color is green and not gray as shown on your website. There is no GREEN in the Vegas Golden Knights colors. Secondarily, the Knights Logo is off center by almost an inch. The top of the logo is shifted outward to the NI in KNIGHTS versus it being centered between the GOLDEN KNIGHTS as shown in product picture. I bought these as a gift for my wife and I'm NOT satisfied with the quality of the crocs.

January 2, 2024
Rated 5 out of 5 stars

Great customer service

Great customer service. The shoes we ordered did not come with the custom options we chose. They sent us out a new pair with the custom options we choose right away.

January 3, 2024

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