Footworks Edinburgh LTD Reviews 

592
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, particularly the shoes and boots, noting their durability and excellent fit for various needs. Many reviewers frequently highlight the exceptional service received, appreciating the helpful staff, clear communication, and efficient handling of inquiries. The ordering process is often described as straightforward and easy, with prompt delivery and well-packaged items consistently ensuring a smooth and satisfying overall experience for consumers. People also value the simple returns process and quick refunds when needed, contributing to a positive purchasing journey. However, some customers noted initial challenges with product sizing, occasionally needing to exchange items to find their perfect fit.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the high quality, comfort, and good fit of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the quick and efficient... See more

Service

People report positive experiences with service, often describing it as great, excellent, and even superb.... See more

Quality

Clients share positive opinions on quality, frequently describing footwear as high-quality, well-made, and... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd have loved to keep the beautiful sandals I ordered but, sadly, my feet are too low volume for them :( Colin mad the returns process super easy and gave me the confidence that my refund would... See more

Rated 5 out of 5 stars

I've bought from Footworks a couple of times now and can't fault their service. Lems have been my go to boots for working outdoors for years now, they're the closest thing to a barefoot boot that's al... See more

Rated 5 out of 5 stars

Purxhased my 4th pair from the store. Very prompt delivery as always. I was unsure whether inshould have gone up so emailed and got a swift reply with useful.info i wanted amd confirming nxt s... See more

Rated 5 out of 5 stars

Colin and Sally have supported my decision making throughout my search for the perfect boot. Buying footwear online can be a nightmare, but not in this case! I have returned two different pairs of Lem... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Outdoor Clothing and Equipment Shop
  4. Running Store
  5. Sporting Goods Store

Written by the company

Lifestyle barefoot footwear specialists with a keen interest in natural running. We can help make a difference! Stockists of specialist running sandals from Luna Sandals and the one of very few UK specialist barefoot stores. We have a full range of Lems Shoes direct from the US along with expert advice for online buying help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

592 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(592)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lems Boulder boots

Lems Boulder boots. I could see the quality immediately. So well made. Instantly comfortable, slightly thicker underfoot compared to other 'barefoot' boots, which is what I wanted a more robust hill walking boot with 'no heel rise'. I have been disappointed with other brands, mainly the gluing of soles and some are not waterproof, inspite saying they are. These look as if they will really stand the test of time. Not been out in the wet yet. Supplier, dispatched quickly kept me informed of my order all the way and neatly packaged.

March 30, 2026
Rated 5 out of 5 stars

Very very pleased

First of all, there was loads of helpful info on the website to help me to choose the right shoe in the right size. And secondly, I couldn’t believe how quickly they arrived, I got a message saying they were dispatched only a couple of hours after placing the order. Very very pleased

March 27, 2026
Rated 5 out of 5 stars

Always excellent

Always excellent! Clear and helpful communication regarding sizing led to another purchase that fit perfectly first time. I cannot recommend Footworks enough for barefoot shoes.

March 23, 2026
Rated 5 out of 5 stars

Consistently excellent service

Purxhased my 4th pair from the store.
Very prompt delivery as always.

I was unsure whether inshould have gone up so emailed and got a swift reply with useful.info i wanted amd confirming nxt stock delivery.

Order half aize up to compare and when i returned the originals, it was easy and money refunded straight away.

Excellent service as always - i'll be back!

February 23, 2026
Rated 5 out of 5 stars

Best foot experience!!!

Pro's:
Fast delivery!

Super comfy boots and trainers by Lems which this store provides.

Communication is great.

Actually has barefoot footwear you want!

Cons:
Bit expensive. I will say though, you can't get Lems footwear in any shop so this is a superb option, rather than getting them shipped from the U.S.

Summary:

Your feet will love you for getting Lems. I got the Boulder Summit in the brown colour, and also the Trail trasher Pro in black.
Super wide foot shaped shoes with 0 drop. Best foot wear I've ever owned!!!! Also they're very water resistant.

February 2, 2026

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