Footworks Edinburgh LTD Reviews 

592
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, particularly the shoes and boots, noting their durability and excellent fit for various needs. Many reviewers frequently highlight the exceptional service received, appreciating the helpful staff, clear communication, and efficient handling of inquiries. The ordering process is often described as straightforward and easy, with prompt delivery and well-packaged items consistently ensuring a smooth and satisfying overall experience for consumers. People also value the simple returns process and quick refunds when needed, contributing to a positive purchasing journey. However, some customers noted initial challenges with product sizing, occasionally needing to exchange items to find their perfect fit.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the high quality, comfort, and good fit of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the quick and efficient... See more

Service

People report positive experiences with service, often describing it as great, excellent, and even superb.... See more

Quality

Clients share positive opinions on quality, frequently describing footwear as high-quality, well-made, and... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd have loved to keep the beautiful sandals I ordered but, sadly, my feet are too low volume for them :( Colin mad the returns process super easy and gave me the confidence that my refund would... See more

Rated 5 out of 5 stars

I've bought from Footworks a couple of times now and can't fault their service. Lems have been my go to boots for working outdoors for years now, they're the closest thing to a barefoot boot that's al... See more

Rated 5 out of 5 stars

Purxhased my 4th pair from the store. Very prompt delivery as always. I was unsure whether inshould have gone up so emailed and got a swift reply with useful.info i wanted amd confirming nxt s... See more

Rated 5 out of 5 stars

Colin and Sally have supported my decision making throughout my search for the perfect boot. Buying footwear online can be a nightmare, but not in this case! I have returned two different pairs of Lem... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Outdoor Clothing and Equipment Shop
  4. Running Store
  5. Sporting Goods Store

Written by the company

Lifestyle barefoot footwear specialists with a keen interest in natural running. We can help make a difference! Stockists of specialist running sandals from Luna Sandals and the one of very few UK specialist barefoot stores. We have a full range of Lems Shoes direct from the US along with expert advice for online buying help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

592 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(592)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good

While I didn’t need advice this time, I've bought before and Colin has always been very helpful to ensure I made the right choice. There's also information on the site to help you decide. Prompt delivery and simple returns. All good.

September 2, 2025
Rated 5 out of 5 stars

Highly recommended!

The buying experience was excellent, the website was easy to navigate from the moment you loaded the website through to completion of payment. The communication regarding your order was faultless along with the very swift delivery via Royal Mail. I cannot recommend footworksrunning.co.uk enough

August 27, 2025
Rated 5 out of 5 stars

Dipping one’s toes into ‘barefoot’ 😆

Useful information / advice on website about sizing … prompt acknowledgement of order and excellent delivery time via Royal Mail. I have made two purchases recently to introduce myself to the barefoot idea and Footworks’ stock has covered all the bases on that score. A company I will use again without hesitation … thank you

August 26, 2025
Rated 5 out of 5 stars

As always

As always, the service is excellent. Items are dispatched quickly and packaged well. Would highly recommend footworks and wish I could get all shoes here

August 22, 2025
Rated 5 out of 5 stars

Helpful and Responsive

Colin was really helpful and responded to my emails quickly. Its always difficult to get the right size for shoes online and it involved sending back and exchanging a couple of times- again Colin responded immediately and issued exchanges and refunds really promptly. I would definitely buy my LEMS from Footworks again.

August 21, 2025
Rated 4 out of 5 stars

Love my shoes!

Enclosed contact info was really helpful to resolve query and concern through direct conversation

August 26, 2025
Rated 5 out of 5 stars

I love my Lems!

This is the second pair of Lems that I have bought from Footworks Running. They are the most comfortable pair of shoes I think I have ever worn and I love the website too. Ordering is simple and my order arrived very quickly.

August 18, 2025
Rated 5 out of 5 stars

Great service

Great service, delivered very quickly. I also needed to change size and that was very easy.

Great range of products you don't fancy Nd elsewhere in the UK too.

July 28, 2025
Rated 5 out of 5 stars

Great shoes for very wide feet!

Company is really responsive to emails, and were able to advise on the best shoe for my very wide feet.
the shoes are very comfortable, and I love them. I had to return the first ones I ordered due to them being slightly smaller fitting than other shoes. All went smoothly, and refund no problem

May 21, 2025

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