Footworks Edinburgh LTD Reviews 

592
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, particularly the shoes and boots, noting their durability and excellent fit for various needs. Many reviewers frequently highlight the exceptional service received, appreciating the helpful staff, clear communication, and efficient handling of inquiries. The ordering process is often described as straightforward and easy, with prompt delivery and well-packaged items consistently ensuring a smooth and satisfying overall experience for consumers. People also value the simple returns process and quick refunds when needed, contributing to a positive purchasing journey. However, some customers noted initial challenges with product sizing, occasionally needing to exchange items to find their perfect fit.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the high quality, comfort, and good fit of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the quick and efficient... See more

Service

People report positive experiences with service, often describing it as great, excellent, and even superb.... See more

Quality

Clients share positive opinions on quality, frequently describing footwear as high-quality, well-made, and... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd have loved to keep the beautiful sandals I ordered but, sadly, my feet are too low volume for them :( Colin mad the returns process super easy and gave me the confidence that my refund would... See more

Rated 5 out of 5 stars

I've bought from Footworks a couple of times now and can't fault their service. Lems have been my go to boots for working outdoors for years now, they're the closest thing to a barefoot boot that's al... See more

Rated 5 out of 5 stars

Purxhased my 4th pair from the store. Very prompt delivery as always. I was unsure whether inshould have gone up so emailed and got a swift reply with useful.info i wanted amd confirming nxt s... See more

Rated 5 out of 5 stars

Colin and Sally have supported my decision making throughout my search for the perfect boot. Buying footwear online can be a nightmare, but not in this case! I have returned two different pairs of Lem... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Outdoor Clothing and Equipment Shop
  4. Running Store
  5. Sporting Goods Store

Written by the company

Lifestyle barefoot footwear specialists with a keen interest in natural running. We can help make a difference! Stockists of specialist running sandals from Luna Sandals and the one of very few UK specialist barefoot stores. We have a full range of Lems Shoes direct from the US along with expert advice for online buying help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

592 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(592)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great business, item dispatched quickly and arrived quickly. Easy to navigate website and has some great brands hard to otherwise find in the UK! Will buy from them again, many thanks.

October 24, 2025
Rated 5 out of 5 stars

Very helpful

We’re very helpful responding to my emails and telephone calls regarding sizes very quickly. I purchased the recommended size and they fitted perfectly. Extremely comfortable and I am very happy!

October 21, 2025
Rated 5 out of 5 stars

Highly recommended

I have used Footworks many times over the years and never been disappointed. I sent a message asking for a quick dispatch and the shoes arrived the next day. First choice for buying barefoot shoes. The only thing I would like to see improved is a bigger choice of brands, apart from that they're spot on.

October 21, 2025
Rated 2 out of 5 stars

How dare you ask for measurements!

Bought Outlanders but they weretoo narrow so I asked for insole measurements of other boots and somehow ended up feeling like I’d requested the secret ingredient in Irn Bru. Shame really — lovely shoes, just not much sole in the service. Got more help from strangers on FB. Sadly gave up after being made to feel stupid for asking. Not got the staff apparently. Returned everything & will spend my £ in a more accommodating barefoot shop! Lems should feel ashamed.

September 29, 2025
Rated 5 out of 5 stars

Great Experance …

Good friendly advice from Colin with good service and very happy with the product , have now recommended others to give them a try.

September 25, 2025
Rated 5 out of 5 stars

Very good service

Very good service, dispatch was very fast and I received my boots in perfect condition. Definitely recommend buying from here and I dare say I’ll be buying from here in future again.

September 22, 2025

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