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Footworks Edinburgh LTD Reviews 

592
•
TrustScore 5 out of 5

4.9

Shoe Store
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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, particularly the shoes and boots, noting their durability and excellent fit for various needs. Many reviewers frequently highlight the exceptional service received, appreciating the helpful staff, clear communication, and efficient handling of inquiries. The ordering process is often described as straightforward and easy, with prompt delivery and well-packaged items consistently ensuring a smooth and satisfying overall experience for consumers. People also value the simple returns process and quick refunds when needed, contributing to a positive purchasing journey. However, some customers noted initial challenges with product sizing, occasionally needing to exchange items to find their perfect fit.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the high quality, comfort, and good fit of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the quick and efficient... See more

Service

People report positive experiences with service, often describing it as great, excellent, and even superb.... See more

Quality

Clients share positive opinions on quality, frequently describing footwear as high-quality, well-made, and... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd have loved to keep the beautiful sandals I ordered but, sadly, my feet are too low volume for them :( Colin mad the returns process super easy and gave me the confidence that my refund would... See more

Rated 5 out of 5 stars

I've bought from Footworks a couple of times now and can't fault their service. Lems have been my go to boots for working outdoors for years now, they're the closest thing to a barefoot boot that's al... See more

Rated 5 out of 5 stars

Purxhased my 4th pair from the store. Very prompt delivery as always. I was unsure whether inshould have gone up so emailed and got a swift reply with useful.info i wanted amd confirming nxt s... See more

Rated 5 out of 5 stars

Colin and Sally have supported my decision making throughout my search for the perfect boot. Buying footwear online can be a nightmare, but not in this case! I have returned two different pairs of Lem... See more

Company details

  1. Shoe Store
  2. Boot Store
  3. Outdoor Clothing and Equipment Shop
  4. Running Store
  5. Sporting Goods Store

Written by the company

Lifestyle barefoot footwear specialists with a keen interest in natural running. We can help make a difference! Stockists of specialist running sandals from Luna Sandals and the one of very few UK specialist barefoot stores. We have a full range of Lems Shoes direct from the US along with expert advice for online buying help.

Contact info

4.9

Excellent

TrustScore 5 out of 5

592 reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(592)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good experience

I had a very good experience with Footwork when I bought a pair of boots. The boots come from US and they kept me informed of the progress of order and delivery.

November 26, 2025
Rated 5 out of 5 stars

Easy, smooth and quick

Easy ordering and excellent communication from Colin. I got two sizes to choose best fit, the return of one was easy and I was refunded quickly. I recommend Footworks and I will buy from them again. I am very happy with my new and very comfortable Lems Boulder Boot Grip.

October 30, 2025
Rated 5 out of 5 stars

6 months on.

6 months on I'm still dead happy with my purchase. Met the folks themselves (and their dogs!). Lovely customers service and stopped for a general chat.

The boots I got are well made and fairly waterproof. Have treated them as any other leather and coated well with dubbin. 150+ miles later over all sorts of ground and the soles are as good as new, no signs of separation and barely any wear.

They lack the flexibility of other barefoots and the toebox is seriously big, but I still find them super comfortable, if a little difficult to make snug.

April 29, 2025

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