Ford Motor Company Reviews 1,353

Pretty sick when you almost crash a car that was a recall, called Ford and spoke with an agent but nothing. What a waste of time. They don't care about veterans who almost died in a car that shut down on a major highway.
Never Again will I ever buy a Ford. EVER!!!!

Two weeks ago I brought my 2020 Ford Fusion into Ford with 30,000 miles on it because it was stuttering when I lightly accelerated between 20-50 mph. At first they told me I needed a new battery. That didn't help so then they told me I needed a new Torque sensor. They said I was 2 months past my 5 year warranty on the transmission and I would have to pay $2800 for it. I said I didn't have that kind of money so they told me to call Ford Forgiveness to see if Ford would cover a portion of it. Two weeks later, I find out Ford will cover about $800, making the bill $2,000. I appreciate them covering a portion, but having to pay $2,000 for a part that broke 2 months after my warranty is incredible annoying. I would have expected them to cover more. A car that's 5 years old and has 30,000 miles on it shouldn't need a torque sensor.

My Father worked for Ford Stamping Plant in Ohio until he retired. We are a Ford family for a very long time. We still own Fords to this day and had no problems with the cars. I love my Ford Focus even those its ten years old and needed some work done it. My next car will be a Ford also. Keep going Ford Motor Company.

I am extremely dissatisfied with the customer service I have received from Ford. The representatives I spoke with were unhelpful, dismissive, and lacked the knowledge needed to properly address my concerns. On several occasions, their behavior was aggressive and unprofessional, and calls were even ended abruptly without resolution.

This conduct is unacceptable for a company of Ford’s reputation. It raises the question of whether customer service interactions are being monitored to ensure professionalism and accountability.

As a result of this experience, Ford has lost me as a customer, and I would not recommend the company to others. I expect this issue to be taken seriously and addressed immediately, as this level of service does not reflect the standards Ford should uphold.

On 11/08/2025, I had a confirmed service appointment at Ford Cartagena, Spain. I drove from Corvera, Murcia, taking time off work and incurring travel costs to attend. Upon arrival, I was told they had no space for my vehicle and I would have to leave it there for an unspecified time — something I had not been informed about when booking. This was impossible for me, resulting in wasted time, money, and a lost day off.
This situation shows serious administrative failure and poor customer care. I expect Ford Spain to acknowledge this issue and ensure no other customer experiences the same treatment.

I recently hired a class of car from Eurcar and was given the Ford Puma.
The reversing camera and the sat nav - (when it recognises the location) are pretty good....
When driving the electronics that suggest a gear change uo from 4th to 5th to 6th need calibrating - as despite the change being suggested on the dashboard, the engine itself complains that speed/revs are not sufficient to make the change.
Traction control/driver fatigue alert - certainly on Scotland's very 'bendy' roads MUST be switched off or it will drive you mad and even contribute to an accident
Finally the wing mirrors are shockingly bad - a throwback to the 1970's where an overtaking car disappears from view just before it goes past you.
Surely in the last decade, if not 20 years - all models of car, no matter the price have sought to have as standard, wing mirrors where the overtaking car stays in view (perhaps as a compressed image) until it has passed you.
Ford Puma mirrors do not do this - a dangerous deficit
Overall - if the Ford brand was previously one that others in the 'affordable car' category looked up to - aspects of the current Ford incarnation leave one thinking that the brand has been 'vauxhall-ed' , levelling it down towards what one would expect of the Corsa range- which is a shame

I bought a car in 1988 and it still runs now

Hell on wheels.
Ford Tourneo, Your driving down a street and come into a traffic jam or slow moving traffic or let the engine idle for any reason and all of a sudden an alarm goes off and a message comes on the screen overload. To clear drive some distance. This has been happening for a few years. Having been driving the car for six or seven years and driven probably hundreds of miles to clear the emissions problem, there was a small advantage, it never stopped the engine. I have had the faulty part replaced at a cost of £521.40 but that was because of it being a faulty part, but according to Lancashire Auto there was no issue with this model of car. To me this smells very bad considering the bad feedback Ford is getting for having faulty parts. Because of this problem the car has only been driven 17.000 miles and the part that was replaced was Sensor Hego.

I must say we were truly impressed with the service we received at FORD SCHULTZ. The whole process from walking into the dealership to picking up the vehicles was a great experience. The sales consultant VICTOR MONZON was courteous, professional and honest. Victor treated us as if we were family and that made our decision to purchase not 1 vehicle but 3 vehicles for our business so much easier. Also, the gentleman that handled the financing portion was informative and personable. The dealership has a family vibe when you walk in and that's a good feeling. Frontline Security will definitely be building our fleet of vehicles by going to FORD SCHULTZ.

Do not buy Ford Product! Beside the fact the quality is horrendous, and the vehicles are constantly in the shop. Then they will not honor the terms of the warranty you pay for. Never have loaners will not reimburse rental even when its required! What a Joke for a company!

Horrible Experience with Griffith Ford San Marcos – Buyers Beware

I normally don’t write reviews, but after everything I’ve experienced, I feel it’s necessary to warn others. I purchased a $75,000 Ford F-150 King Ranch from Griffith Ford San Marcos, and it has been one of the most frustrating and disappointing purchases of my life.

At the time of sale, the staff was friendly and helpful — of course, because they were trying to close a high-ticket deal. They even talked up the FordPass Premium Protection, making all kinds of promises about what it would cover. Unfortunately, those promises were completely misleading. Once the sale was finalized, everything changed.

In just a year and a half of ownership, I’ve dealt with multiple problems:
• Electrical issues: The A/C has randomly stopped working, and the radio cuts out.
• Build quality concerns: The window seal flaps loudly on the freeway like it was never properly installed.
• Service department negligence: During a routine oil change, the technician forgot to reattach all the bolts on one of my tires. I only discovered this a week later while driving out of town — an extremely dangerous mistake.

When I brought the truck back, they reinstalled the bolts but refused to fix the scratched rim caused by their error. I had to argue with the service tech — who became aggressive, got in my face, and acted like he wanted to start a physical fight. It wasn’t until his manager stepped in that they agreed to cover the rim damage, but by then I had lost all trust. I never went back to get it repaired — I didn’t feel safe returning with someone that hostile working there.

Now, just 18 months into ownership, the battery has failed, and the dealership is demanding that I pay out of pocket for both a replacement battery and a diagnostic fee — again, despite the warranty that was heavily emphasized when I bought the truck.

To be clear: the FordPass Premium Protection plan is filled with loopholes, and much of what they told me it would cover — it doesn’t. It’s nothing more than a sales tactic to give you false peace of mind.

My advice:
• Avoid Griffith Ford San Marcos — their service is careless, aggressive, and unprofessional.
• Think twice before buying a Ford truck — the quality and customer care do not live up to the premium price.
• Do your research on the FordPass warranty — don’t trust what the dealership tells you.

This was a $75,000 mistake I’ll never make again

As a longtime Ford shareholder and customer in Washington State, I’m deeply disappointed with Ford’s handling of Recall 23S33 for my 2019 Ford Fusion Energi. Purchased in 2021 for its electric commute capabilities, the vehicle has been unable to charge for over two years due to this recall, costing me thousands in unexpected fuel expenses. Despite completing the interim repair, I’m still waiting for a replacement battery, with Ford repeatedly promising availability “next quarter” without delivery. Most frustratingly, I learned on July 23, 2025, that Ford offered a buy-back program that ended July 1, 2025, which I was never informed about. This lack of communication and prolonged delay have caused significant financial strain and eroded my trust in Ford, a brand I’ve supported as both a customer and investor. I’ve escalated this to Ford’s Customer Relationship Center, NHTSA, BBB, and Washington AG, but Ford’s response has been inadequate. I urge Ford to address this promptly with a fair resolution, such as a buy-back or compensation for my losses.

I have a 2018 (purchased in 2019) F-150. I have brought it back to the dealer 5 times since I purchased it new. Jerky, hard shifting, slipping gears, going into neutral while on the highway.

At 45,000 miles, the dealership did a transmission overhaul while I was still under my extended warranty.

Now the transmission is slipping between 9 and 10 on the highway. I am at 48,000 and my warranty finished month. (4,000 miles later)

Fords solution: Total rebuild at $13,000. But wait, they are willing to split the cost with me. Really???

There are Hundreds of people having problems. Yet Ford once again like with the Pinto years ago, wont do a recall unless someone gets killed. Shame on them. This is my last F150 work truck.

My only advice anyone who reads it, get the extended warranty or get rid of your ford before the power Trane warranty is up. Better yet, Don't get a Ford at all. Customer service is null once your warranty is up!

Our 2017 Ford Ranger suffered an EGR cooler failure — a fault well-known to Ford, yet still not properly acknowledged. The failure caused serious engine damage. We submitted everything they asked for: a full invoice, repairer report, clear evidence that the damage was caused by the failed part.

In return? Ford offered a partial refund with zero breakdown, zero explanation, and a wall of silence.

We called Ford multiple times, were promised callbacks from their so-called 24N06 Team, and not one ever came. We requested escalation to senior management — also ignored. No one wanted to deal with us.

Then came the kicker: Ford’s offer came with a 30-day expiry and a legal release form that forced us to sign away all current and future rights just to get anything back.
No time to seek advice. No room to question it. No fairness. Just pressure.

They ran the clock down, knowing full well the average person can’t afford legal advice in 30 days — and they used that power imbalance to corner us into signing. We were forced to accept, not because it was fair, but because they left us no choice.

It was a manipulative, predatory, disgraceful process from a brand that clearly does not care once you've handed over your money. Ford’s conduct was not just disappointing — it was flat-out unethical.

They knew about the EGR Cooler fault, then made us jump through hoops to get a warranty reimbursement, only to lowball us and bully us into silence. We will never, ever buy another Ford — and we’ll make sure everyone we know hears about this

Made an appointment at show low ford for 10:00 a.m. this morning. They asked if I could leave it. went by the dealership 2:20 minutes later and saw it hadn't moved. I went inside to tell them where it is in case they couldn't find it and why hasn't it moved. I got a call an hour and a half later from the service writer saying he needs to keep it overnight. They hadn't even started working on it.

Just spoke with the Ford Customer relations people. Received a letter stating that our 2 Ford puma's were subject to a recall. Contacted Ford's and arranged an appointment, earliest date was 6 weeks. The day before we were due to take the cars in, Ford contacted us and said the part has not arrived. Another appointment was made for 7 weeks later. Whilst I understand that problems with suppliers may occur, I was not prepared for the CRC (Customer Relations people) to ask so many questions such as do I have a service plan, when did I buy the car can I send them a copy of the V5 what is the current mileage, what is the VIN number, where was the vehicle purchase, please send details of the service history, do I have the Ford pass App, have I owned other Ford's?. The list goes on and on.
Ford wrote to me stating the car was subject to a recall, surely a simple call to make a booking should suffice. It is no wonder that Ford has such a poor rating on Trustpilot

The single worst customer service experience received from a business to date.

Vehicle off the road, brand new 3 months old. Initially advised vehicle replacement part will not be available for 3 months. Spent 3 days and multiple attempts, sending copies of V5C documentation as "proof of ownership" in order to "progress the case". Once again Ford, for public record, V5C documents do not constitute proof of ownership under UK law.

Ford have willfully and deliberately created multiple case references, lost document attachments, claimed to have never received documents, etc to deny service.

This level of incompetence has to be trained-in. Ford Live team, be ashamed of yourselves. Trading Standards if you're interested, worth looking into Ford's business practices.

Bad service all around after spending lots of money on a radio issue that is a known issue at that, the radio had the same problem one week after being fixed… there is a two yr warranty and the part but they are telling me they can’t just test that module they have to check everything and will charge 182. This ford dealership is horrible. Fords are horrible. Stay away!

Ford Motor Company is building great cars based on design, operation, intuitive dash boards, and ease of operation. Plus they are very attractive, sporty, luxurious all depending on your likes. There is something for everyone. Take a look. Take a ride. Buy the best.

I have been a Ford owner of some sorts since 1990 and now I am DONE! Had a few issues with my first vehicles but since 2011 it has been a nightmare for Ford vehicles. 2011 bought a 2005 F250 for hauling a camper for work, not pleasure. Almost immediately EGR valve, and other issues. No warranty and about $5 K out of pocket. 2015 bought 2012 F150 had a bad rivet on the roof that was causing a water leak in the back window of truck. Luckily I had someone back that who got wet or I would have never known. No warranty would cover this said it was normal wear and tear, $1500 out of pocket to repair. 2016 bought 2011 F350 for trailer again for work. The day after purchase, heading out of town for work, another EGR valve and in the shop. Estimated $22K in warranty repairs in 18 months on this truck, and still not fixed when I traded it in. I had an ongoing issue, and Ford service checked the truck and said it was great so 2018 traded it in and bought 2015 F250, 2 months later in shop. So far I am at about 21K in warranty / out of pocket repairs on the 2015 F250. The most recent is a fuel pump that as I have seen on line forums is called "GRENADED" which sent metal shavings throughout my fuel system. Warranty only covered partial which means I pay $6.2K out of my pocket, they covered $10K. This issue is well known since there are disaster kits for this issue out there and if that is the case, why is FORD not doing the right thing in getting these fuel pumps replaced. Toyota recalled 100K trucks for engine problems. I am looking for a dependable truck to haul my camper to live in for work and I have spent most of my extra income on my truck - so thanks for that FORD. Saw on 11 July 2025 on the news that Ford has issued a recall for 850,000 vehicles for fuel pump and I was like oh, maybe I will get some relief. I open it up and it is not for F250. I plan on posting this to every form of social media I can find. 35-year customer is now gone. The 2015 I am currently driving, has 88K miles, well below average. I have 23 receipts for service / maintenance since purchase so I have had all the required maintenance done. I purchased the Lifetime Powertrain Warranty thru Ford dealership. Total Warranty Services. Totally ridiculous 20K+ in repairs on a truck that only has 88K miles in 7 years!! I picked up truck Sat 26 July, and drove 3 hours with no apparent issues. I had already made up my mind, so I went to Toyota dealership to trade in the truck. The dealer found the 4x4 would not engage. I had just used the 4x4 7 days prior to the fuel system disaster while on vacation and had no problems shifting it. I was not putting any more money or dealing with another issue but it still cost me another 3K in trade in value. Best of luck to anyone who purchases a Ford.