Ford Motor Company Reviews 1,353

Ford should be ashamed on the values and beliefs they stand on for their customers. 2018 Escape SE bought it with 50,000 miles for $19,000 or so. 90,700 miles I got “Coolant intrusion to the cylinders” Motor was shot. I trusted what I thought was a reputable company and got burned. Since I was over 87,000 miles they refused any help. I didn’t even qualify for any of their help. Had to take out $30,000 to pay back the bank and buy another vehicle. STAY AWAY FROM FORD.

Bob Johnson in Pulaski NY was terrible. Two years ago my motor in my Ford Escape had TSB and needed to be replaced. After almost three months I got my vehicle back. A week later my engine light started to come on sporadically. Long story short I was told they couldn't do anything unless the light was on.
Then they told me they did a remote check and it was something with my radio. My son put his scan tool on and it said misfire. Fast forward to about a month ago my engine went in my vehicle. The engine was under warranty but because my husband and son (who has two degrees in auto mechanics) do all of my maintenance they said they would not cover the engine. The oil was changed faithfully every 3000 miles with synthetic oil.
My son was told "well she never spends any money here" my son said she lives an hour away. You expect her to drive all that way for an oil change? They gave me a quote for $12,400+ to repair the vehicle. Never again will I do business with this company.

Very disappointed, been a Ford faily all my life, we live on a Ford family hillside. Been on a recall list for my Ford Explorer for over 2 years for window trim recall. Mines flapping so I glued it down, worried about further leak damage now. This is ridiculous, you send out a recall and can't get the part to fix. We have 3 explorers in family on recall all got same problem in Tuscaloosa. Birmingham Ford did offer to come to hone and do a temporary fix on Monday. Get it together please.

I have a 3 year old ford puma on 18000miles. Well under expected mileage for age of vehicle. The gear box has gone. Ford won't replace as couple of months out of warranty. Now I could understand if it had 50000 miles on the clock. The vehicle has just had a saftey recall as well. It really does make you think Ford are deliberately using cheap parts and is this a safe vehicle to take my children in. Customer service line shocking. Asked to raise a complaint, response was to go to trading standards and ombudsman. How about your complaints procedure Ford. Every company should have one.

I am a long time Ford customer. In the past 10 years my wife and I have purchased 6 vehicles from ford.

Normally the factory customer.service folks are very helpful

Today unfortunately not.

Because of the lack of giving a sh#$ attitude. I will never buy another ford product from any dealer ever

My explorer is in for service now. Rear end and transmissions issues. Supposed to get a loaner while under warranty not to mention we spent 2500 on a prmium.extended warranty plan.

The car has sat at the dealership for 4 days with no updates or calls. I have called them a few times requesting an update

I felt my service was bad enough, not atleast getting me in a loaner after 4 days, to give ford customer care a call

The lady I spoke with basically argued with me rather than being understanding and empathetic

I guess she.felt.she got me straight, she didnt. All she did was make my mind up I will never buy a Ford again

I rated all 1's on the review after the call. I made sure I stayed on the line because she wouldn't transfer me to.a.supervisor or the person handling my case

I purchased a used 2019 Ford Escape that I purchased used in September of 2022 for $20,000 that I was told and shown that it was in good shape. Despite being only a few years old and regularly maintained, I was recently informed that the vehicle now requires a complete engine replacement and battery, with estimated repair costs totaling nearly $12,000.

This type of mechanical failure is unacceptable for a relatively modern vehicle. It raises serious concerns about the quality and durability of this model.

I have previously had a Ford in the past and it worked wonderfully, never broke down or had any issues. I now have a newer model and it is falling apart.

Took car in for repeated problems of hoses coming loose to washer fluid and not being able to use ,after talking to Bree the ,the dealership manager was called back and told I would be charged for something that never was fixed...service manager was not there,after talking to her i came home and fixed ALL MY HOSE myself
.. won't go back to Englewood Ford

I had excellent service at our FORD dealership in Swift Current when I got an oil change & tire rotation. Casie got me in & out with no hassles!
Irene Booth

If I could not give any stars to the review, I would.
Young FORD in Ogden UTAH
We purchased an Ford F-350 over the phone from an excellent salesman at Young Ford in Utah – Wes. He made the process almost seamless until we got to the finance department. We provided the numbers to us over text that we had agreed upon. We also stated that we wanted to put a significant portion of money down to lower our payments. Since we were from Colorado and our purpose was to attend a wedding, we didn’t have a lot of time to spend at the dealership. We felt good about the deal.

Our finance manager, “Trevor,” was super friendly at the start of the paperwork. We had all the numbers and were ready to sign the contract. We told Trevor that we were looking to put down a substantial amount to lower our payments. My husband also inquired about an extended service agreement and a maintenance agreement. We stressed to Trevor that we did not want to add the extra items to the contract, as we would pay for them separately. He had quoted us under $5 thousand for both the service agreement and the maintenance agreement. We agreed that the extended service agreement and a maintenance agreement was a great deal. He decided to put it on our credit card to avoid affecting our finances and to earn points. However, due to issues with Trevor’s computer, my husband couldn't fully see what he was signing.

After my husband signed the agreement, PNC Bank quickly funded the loan, but we were shocked to discover it was for a higher amount than initially agreed upon. We tried repeatedly to reach Trevor, but he failed to return our calls.

When we returned to the dealership on Saturday to address the inflated amount, Trevor claimed he hadn’t quoted us $5,000 for the additional services he sold us, and now the total exceeded $8,000. We made it explicitly clear that we did not want those expenses included in the loan, yet he dismissed our statement, claiming he didn’t remember us mentioning it. To make matters worse, they charged us double the tax rate for our county and state.

Trevor stated there was nothing he could do on his end. We escalated the issue to the manager, Mark, who promised to contact PNC Bank to see if they could reverse the loan and adjust the paperwork. He assured us that they would take care of everything and call us on Monday as we drove home.

On Monday, we received no call from the dealership. After multiple attempts to reach them, we were told they were in all-day meetings and couldn’t assist us. When we contacted the bank, we found out that the dealership had not made any effort to reverse the loan. To date, Mark or Kyle (General Manager) has not returned our calls, and Trevor audaciously informed us that we were at fault.

Trevor assured us he would call us first thing the next morning, yet we have still heard nothing. We demand that they reverse the loan and provide us with the service and maintenance agreements as originally quoted. Our main objective is to lower our monthly payments, which could comfortably be over $100 less if they corrected their mistakes.

While I acknowledge that my husband should have read the contract thoroughly before signing, he assumed the figures were accurate based on the text provided by Wes. We possess all the documentation to verify that our amounts align with the contract, and we are approximately $10,000 short. It is clear that the dealership's tactics revolve around inflating costs and using slow computer issues as a cover. This situation is unacceptable, and we expect immediate resolution.

I AM SHOPPING FOR A TRUCK AND WOULD PREFER TO "WINDOW SHOP" BEFORE PURSUIT OF MORE DETAILS. IT APPEARS THAT ALL DEALERSHIP WEBSITES IN HAWAII USE THE SAME FORMAT - THEY APPEAR TO HAVE "I" PROBLEMS, I AM LOOKING FOR INFORMATION, NOT THE DEALERSHIP OR THE BRAND WHICH APPEARS TO TAKE UP MOST OF THE INITIAL VIEW AND ALL VIEWS AFTER. I DON'T WANT TO TALK TO A SALES PERSON JUST YET - I WANT TO LOOK BUT YOU PEOPLE SEEM SO FULL OF YOURSELF I FIND IT EASIER TO LOOK ELSWHERE - BYE!!

Ford F150 Platinum (2022)

3 times in less than a year my truck has randomly blasted the loudest sketching noice out of my speakers. So loud that my ears feel like they will bleed. The last time I was driving 80 km/hr down a road and had to take my hands off the wheel to cover my ears. Almost hit oncoming traffic before I could stop and jump out of the vehicle. Turning the vehicle off does not even stop it. Last about 30min before it eventually stops on its own. I now drive with over ear protection beside me in case this happens again (and a pair in the glove box for passengers). Ford has not been helpful at all. They finally have the software fix and want me to pay for it. I feel after what I've been through and it being a safety issue they should cover this under warranty. I've had several F150's and I'm disappointed that this will be my last one. I will never purchase another Ford.

Weeks ago they write to tell you by post that your car is subject to recall due to a fuel line issue. They tell you to ring a Ford dealer to get it sorted. You ring your nearest dealer who is unable to book you in due to lack of parts. You request them to ring back when parts arrive. The man says he can't do that because he is a trainee. Honest. You get a reminder in the post from Ford regarding the very issue. You pay the dealer a visit. The computer the woman is operating at the service desk breaks down. Honest. All the other receptionists are busy. You ask the woman you are dealing with to get in touch with you when her computer is repaired. So far nothing but radio silence. A week has passed. It can't take a week to repair a computer. What a shame: good cars; management gone fishing.

I use to be a huge Ford fan. This will be my last Ford. I got a Ford 2024 and after a year my maps doesn't work and they want a hundred and something annual fee to use my gps on top of my 432.00 bi-weekly payment for this vehicle. Had I knew this I would have never bought this vehicle.

I purchased a 2019 F150 v8 engine,which I thought was the truck I always wanted. After owning it for 5 years and accumulating 50k miles, I was told I needed a new engine. Ford offered 4K towards a replacement engine where I would have to pay 8k to fix the problem. Obviously Ford does not stand behind their product! Oh, here is some back story, I purchased a 2013 Ford Focus that had a bad transmission. Ford kept replacing clutches to have it limp past the point of a lemon law claim. And finally my loyalty was because I was previously a Ford Credit employee! If I can tell as many people as possible, NEVER BUY a Ford product! They build crap and don’t back up their mistakes!

10 year old Fiesta no problems. I would give them more stars but I will always mark them down because they stole from a designer.

I bought a used 2019 Ford F150 and everybody and everything went fine until I took the truck home. A lot of issues that you will not find out during the viewing. Oakville Ford ignored my complaints and they hid the warranty duration even when I asked. A recall letter came for F150 and that's the reason why the windshield wipers were not working. I called the dealer because it's a safety issue especially last winter and when it's raining. The lady told me that they don't have the part yet for the recall repair, but if I'm going to pay from my own pocket they will fix my truck. What??? No parts if they are going to fix the truck but there's part if I'm going to pay. Fed up, I called Dixie Ford.
The lady told me to send her an email. It has been two weeks and no response. They are playing with the customers. They only want our money but after we paid, customer service doesn't exist. I'm never going to buy Ford.

As a past Ford Customer,made promises that they didn’t honor. As told when I purchased my car. And didn’t disclose the rust issues. Cars had and they knew. But I wasn’t told about the rust issues.until after my car started rusting not even one year after I bought it. Among other problems. With the manager. I wouldn’t recommend anyone to buy .Ford as much as I love mine. .My name is Joe Melendez

If you have come to this page with the intention of purchasing a Ford vehicle, I would strongly urge you to reconsider. Having owned five different cars over the years, I can confidently say that my experience with Ford has been both the most expensive and the most disappointing by far.

We purchased our Ford tourneo connect specifically to accommodate our growing family and our passion for camping. However, it is currently completely unusable due to a split DPF after a mere 40,000 miles. This is utterly unacceptable for a component that should have a life expectancy of at least 80,000–100,000 miles.

To make matters worse, the DPF had already undergone two separate cleans at just 20,000 miles (costing £1000) clearly indicating a recurring fault. Yet, in order to even raise a concern with Ford, I was required to pay £180, not for a repair, but simply to have them reiterate what was already documented in the MOT paperwork.

What is especially concerninh, the customer complaints about DPF failures are not isolated incidents, as you’ll see from numerous reports on this page. Despite this, Ford continues to charge nearly £2,000 for a repair, showing no accountability for what is evidently a widespread problem. Some cars have been recalled for this issue.

The customer service experience has been abysmal. My only point of contact, the case handler, was available only before 4 PM, making it impossible to reach them due to my work schedule.

I fully understand the concept of wear and tear, and I have willingly paid to replace standard parts such as brake pads this is not about avoiding the cost of maintenance. This is about being forced to pay extortionate amounts for what is clearly a design or manufacturing flaw.

Sorry for the rant but Ford can not get away with selling product which are not fit for purpose.

GIVE US OUR FORDS BACK ITS A GOD DAMN LEGO GAME