FordPartsGiant.com Reviews 

Shipping was quick and the parts fit perfectly

Good price and fast shipping

Fast shipping. Good parts

The part I purchased fit my vehicle perfectly, and it was delivered on time as originally estimated.

Delivery Service and Price

Parts were relatively easy to find. Purchase process and shipping were straightforward.

It was straight forward and uneventful.

very fast shipping very good parts and very good price
thank you
from Domenic
Australia

I made a purchase for $810+tax and $100 shipping for a headlight on 5/27/26, based on the repair shop information of parts needed.
My car was in the shop from 3/28/26, until 7/23/26, when they advised me that my car was ready to be picked up.
When I arrived, I found out that they never installed the headlight as it was the wrong one. So I contacted fordpartsgiant immediately, and was advised a response could take up to 48 hours. I found out that not only I couldn't return the unopened part, I couldn't swap it for the more expensive part that I need, which cost over $1,000 on their website.
So now, I would be out of around $2,000, when I even said that I could verify that it wasn't opened or tampered with.
I feel like they are doing really shady business practices with their return process information. People are quick to take your money, but when customers truly need assistance, they're like "oh well, too bad, so sad". I purchased other parts with that order and I have no complaints, and I still need to purchase the headlight, but paying close to $1100 + shipping again sucks when I can't offset the price with this one that I can't use or need. It's really hard to justify recommending them on this alone. And just to clarify, the part I ordered was LC5Z-13008-N, & I still need is LC5Z-13008-J.
No help, no assistance, no grace... Nothing.

Effective online part catalog and search features. Pricing looks good too. Very easy to navigate.

This company is a GIANT Scam. The whole thing is fake, the parent company they list is not their parent company, they are rude and horrible people. DO NOT ORDER FROM HERE! They charged our credit card and then we called to get the order information and they claim there is no order, refused to give us more informaiton, and told us to just dispute it with our credit card company.

I know this to be true because I am the one that spoke with them... I tried to find their ownership information on their website, but you can't click on any of the review tabs, the company they list at the bottom of the website does NOT list this company as theirs. I checked.

I would not recommend ordering from this site based on their return policy. We ordered what the site confirmed would work for our make and model, yet it didn’t work. They won’t allow a return because the part is opened. How else would one know if the part will work without opening it. Don’t do it!

If I could give 0 stars, I would. HORRIBLE CUSTOMER SERVICE!! The individual I spoke to was rude, confrontational and unprofessional. The supervisor was a bit better. Needless to say, the original issue was not resolved. If you can find another parts dealer, do it.
As per the reply below, the customer service is obviously acceptable. That is the issue with the review. I did not even describe the original problem. This is how this company operates.

Really good experience. Got a brand new grill for my e-series