Forest & Fell Reviews 

222
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handmade products, beautiful fabrics, and attentive customer service provided by the team. Buyers note that the ordering process is very straightforward, and items consistently arrive securely packaged right on schedule. People love the wide variety of customizable options available, ensuring their new furniture purchases perfectly match their living room decor. Some reviewers were not happy with occasional delivery delays and problems receiving their requested fabric samples. A few consumers mentioned experiencing a bit of a saga when trying to finalize orders and get items delivered.

What people talk about most

Product

Clients share positive opinions on product quality, expressing delight with well-made items such as custom... See more

Quality

Customers consistently note positive experiences with quality, highlighting excellent workmanship and... See more

Delivery service

People report positive experiences with delivery_service, expressing general satisfaction with prompt... See more

Service

Reviewers consistently report immense satisfaction with the service provided by the team. Consumers highlight... See more

Order

Reviewers highlight positive satisfaction with the order process, describing it as straightforward and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After searching through furniture shops in our area we had all but given up on our search for an affordable, well crafted, correctly sized foot stool. That’s when we turned to an internet search an... See more

Rated 5 out of 5 stars

I received my cube footstool this morning and am highly delighted, as it is just perfect. The fabric samples arrived by return, I chose the Harris Tweed that almost matched my sofas and I received my... See more

Rated 5 out of 5 stars

I came upon this website by chance when looking for footstool ideas. I loved the choice of sizes, feet type and most of all tweed material. I requested several samples and was sent a large piece of... See more

Rated 5 out of 5 stars

My order of cushions and a small footstool arrived last week. They are really stunning and just what we were looking for to complete our living room makeover. The detail to the items is completed to a... See more


Company details

  1. Furniture Manufacturer

Information provided by various external sources

Established in 2016, we’re a family run business built from our love of the British countryside. We’ve over 25 years combined experience manufacturing high quality furniture and soft furnishings so you can be sure all our products are designed and made with decades of knowledge and passion. All our products are hand made to order by us in our Derbyshire workshop using UK sourced suppliers wherever possible. We have a particular affinity towards the unique Harris Tweed from the Outer Hebrides as it embodies the true rural artisan spirit.


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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4.9

All reviews

(222)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer care

Had to change footstool. Fantastic customer care given, thank you Ryan.
A replacement footstool was made, absolutely hassle free. Can’t praise them enough.
Fantastic quality at very very competitive price.

July 19, 2024
Forest & Fell logo

Reply from Forest & Fell

Thank you for your kind review Valerie, I'm so glad we could get the new footstool to match your current furniture for you. Best Regards, Ryan

Rated 4 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Easy to deal with return when I ordered wrong size dog bed. May be sizing of actual cushion area could be better on website but probably me just being a little less attentive than I should have been. Product seems good quality and robust - only problem is persuading border collie to use it rather than preffered place of sofa!

December 16, 2023
Rated 5 out of 5 stars

Lovely quality!

Lovely quality fabric, beautifully made, delighted with footstool and cushions. Delivery as promised.
Excellent products and service, would most definitely recommend!

November 25, 2023
Rated 5 out of 5 stars

Great experience from start to finish!

Ordered a Harris Tweed footstool and had a great experience from start to finish. Beautiful materials and fabulous end product. Very clear communication and quick delivery. Thank you Ryan! Couldn't be happier.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful

Nicely made , very well packaged and the customer service was good, I love putting my feet up on it and relaxing, well done

November 1, 2023
Rated 5 out of 5 stars

Great experience with a custom footstool

I ordered a custom footstool with Forest & Fell and had the best experience. Customer service was excellent with fast, detailed, and clear communications of options, timings, and pricing. The product was delivered during our determined window and was appropriately packaged. The quality of the footstool is exceptional and I couldn't be more pleased. Highly recommend Forest and Fell.

June 5, 2023
Rated 5 out of 5 stars

Excellent product

Excellent product - well made footstools. Good customer service when calls made to query things.

September 26, 2023
Rated 5 out of 5 stars

Couldn’t fault either process or product

The service was above and beyond expectations. Communication was excellent. We were kept abreast of progress with our order at each step.
The product is very high quality. Looks amazing. We will definitely use Forest and Fell again. I would have no hesitation in recommending them to friends and family.

September 23, 2023

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